last updated: 13/12/2017
Austria - Service Issues
Due to bad weather conditions (heavy snowfall) in Austria, service delays are expected.
Caribbean Islands - Hurricane Maria
While delivery has resumed to all postal codes in Puerto Rico, carriers still face significant challenges as approximately 85% of the island is still without power and may be for several months. As such, there are likely to be delays.
Service to and from the following countries has now resumed:
- St Maarten/St Martin
- US Virgin Islands (St Croix)
Please note that deliveries to the British Virgin Islands are limited to the inaccessibility of many areas. Most UPS shipments can be picked up at the UPS Authorised Service Contractor Office in Road Town.
Saudi Arabia - Imports
Saudi Arabia Customs now applies the following strict rules to import volume at Riyadh. These rules apply in addition to the existing ones.
Any shipment with a value of 1000.00 SR (Saudi Riyal) and above requires as mandatory the following documentation:
- If the Saudi Arabian consignee is a commercial entity: a copy of the Commercial Registration. In addition, as of 1st January 2018, the VAT Certificate is also mandatory.
- If the Saudi Arabian consignee is an individual: a copy of the Saudi ID/Resident ID/Passport; i.e. government issued proof of identity.
Any shipment with a value of 1000.00 SR and above presented at Customs without the required documentation will be rejected, potentially requested for immediate export, and subject to penalties.
Incomplete multi-piece shipments may also be returned at the shipper's expense.
Brazil - Service Issues
On October 25th, Brazil Customs officials announced a strike. This will impact the clearance of import volume for the next 30 days, which will possibly be extended to 60 days. Import volume will be allowed to clear customs from noon on the day of arrival - carriers will deliver as much volume as possible within the delivery window.
Extended areas will be impacted the most due to distance. Sao Paulo and Campinas will experience minor impact but a large number of parcels may take an additional two days to deliver.
Export volume will be cleared as normal.
last updated: 23/3/2016
Please note that with immediate effect Virgin Atlantic are placing an embargo on all shipments that have originated from, or transited through:
The embargo also remains in place for shipments that have originated from, or transited through: