The following restrictions apply to all services offered on our website. However, it is highly advisable to also check the policy of your chosen carrier as further restrictions may apply.
We also recommend that you check with customs at the destination country that you wish to send to, as each country has different policies as to what will be accepted into the country. If you are in any doubt, please contact our customer services team.
It is your responsibility, as the sender, to ensure the contents are acceptable. It is important to remember, you are the only person who knows what is inside your shipment. By accepting the parcel, neither Transglobal Express nor the courier acknowledges the contents are acceptable.
The following items are Dangerous and Hazardous goods which should not be shipped under any circumstances.
|Airbags for Cars|
|Ammunition||Includes firearms, weapons, guns and includes parts and spent parts|
|Batteries||Includes wet-cell and lithium|
|Camping Stoves||Includes fuel containers|
|Cleaners & Solvents|
|Compressed Air & Gas Cylinders|
|Fuel||Includes cooking fuel and any other flammable liquid|
|Hair Curlers||(Containing Hydrocarbon Gas)|
|Life Jackets||Includes self-inflating rafts|
|Liquid Bleach & Chlorine|
|Nail Varnish||Includes Nail Varnish Remover|
|Paint & Turpentine|
|Safety Matches||Including Torch and Cigarette Lighters|
|Seat Belts||Including Seat Belt Pretensioners|
|Thermometer||Includes Mercurial Barometer (contains mercury)|
The following items are Prohibited Items and will not be accepted by the carriers.
|Alcohol||Includes any alcoholic beverage
DHL will carry Alcohol.
|Animals||Includes living or dead animals, fish, insects, larvae, pupae etc|
|Animal Products||Including but notlimited to ivory, fur, and garments trimmed with fur|
|Articles of exceptional value||Including works of art, antiques, precious stones, jewelry, gold and silver|
|Body Parts||Including human remains and ashes|
|Champagne||Including other alcoholic beverages|
|Credit or Debit Cards||Including any other bank cards|
|Firearms / Guns (Imitation or Real)||Includes replica firearms, toy guns, weapons and other imitation explosive device or ammunition|
|Illegal Drugs||All illegal drugs including Khat. If illegal drugs are found, the police and/or HM Customs will be informed immediately|
|Jewellery||Individual carrier restrictions apply. Please refer to our Jewellery & Watches page for more information.|
|Kayaks/Canoes||Prohibited by TNT only|
|Lab Samples||Includes semen, blood and any other medical samples|
|Ladders||Prohibited by TNT only|
|Medical Samples||Including but not limited to bodily fluids and tissue samples|
|Mobile Phones||No lithium batteries accepted. No more than two mobile phones can be sent.|
|Money||Including cash or cheques, or any other vouchers with a face value|
|Non-flat Pack Furniture|
|Personal Data||Includes packages containing unencrypted personal data in electronic format|
|Perishable Foodstuffs||Non-perishable foods can be accepted, subject to the customs policy of the destination country.|
|Precious Metals||Includes any precious metals or precious stones|
|Printer Ink||Includes any printer ink or toner cartridges|
|Tax Stickers & Banderols|
|Tobacco||Includes all tobacco products|
|Televisions (32" +)||No TV's above 32" in size. No Plasma or LCD TV's are accepted by UPS|
|Tyres||Prohibited by TNT only|
|Watches||Individual carrier restrictions apply. Please refer to our Jewellery & Watches page for more information.|
|White Goods||Including fridges and freezers etc|
The following items can be sent at the owner's risk but no liability for loss or damage applies.
|Antiques||This item can be sent but cannot be covered against damage.|
|Discs||This item can be sent but has no cover against loss or damage.|
|Documents & Vouchers||This item can be sent but has no cover against loss or damage.|
|Films||This item can be sent but has no cover against loss or damage.|
|Glass||This item can be sent but cannot be covered against damage.|
|LCD Screens / Computer Monitor||This item can be sent but cannot be covered against damage.|
|Memory Cards||This item can be sent but has no cover against loss or damage. Includes any other data or image storage device.|
|Pottery and Ceramics||This item can be sent but cannot be covered against damage.|
|Tapes||This item can be sent but has no cover against loss or damage.|
|Televisions (up to 32" TV)||This item can be sent but cannot be covered against damage. TVs of up to 32" can be sent as a restricted item.
|Works of Art||This item can be sent but cannot be covered against damage.|