Transglobal Express

TG International

General Information

In addition to UPS, DHL Express and TNT Express services, we also offer Transglobal Express branded services. For our TG International Express and TG International Economy services, you can choose either to deliver your consignment into our warehouse yourself, or to have it collected and delivered to us by TNT Express, before we forward it to its final destination via our carriers.

Our TG services are excellent value: the process of having your parcels delivered to our warehouse may add 1-2 days to your transit time but this is offset by the low-cost and excellent service received once your parcels are forwarded into the leading carriers’ networks.

Please see the table below for an at-a-glance comparison of the TG International services we offer:

  Suitable for: Information UK Europe Rest of World
TG International Priority
  • Documents 
  • Parcels
An international express delivery service, provided by one of the world’s largest courier companies. N/A Estimated Transit Time (Europe) 1-3 days Estimated Transit Time (Rest of World) North America: 1 day Latin America: 1-2 days Asia and Middle East: 2 days Africa and Oceania: 2-4 days
TG International Economy
  • Documents
  • Parcels
A day-definite, economy service to over 30 European countries, provided by one of the world’s largest courier companies. N/A Estimated Transit Time (Europe) 2-5 days Estimated Transit Time (Rest of World) North America: 4 days Latin America: 4 days Asia and Middle East: 4-6 days Africa and Oceania: 3-4 days
TG International Priority Freight
  • Pallets
Next business day delivery to most European addresses and fast delivery worldwide.

Delivery to more than 215 countries and territories worldwide
N/A Estimated Transit Time (Europe) 2-3 days Estimated Transit Time (Rest of World)
  • North America: 1-2 days
Latin America: 1-3 days Asia and Middle East: 2-4 days Africa and Oceania: 3-5 days
TG International Economy Freight
  • Pallets
Next business day delivery to most European addresses and fast delivery worldwide.

Deliver to more than 60 countries and destinations.
N/A Estimated Transit Time (Europe) 4-5 days Estimated Transit Time (Rest of World) North America: 4-5 days Latin America: 3-5 days Asia and Middle East: 4-6 days Africa and Oceania: 5-7 days

**These transit times are provided as a guideline. You can access country-specific transit time estimates for TG International Express and Economy services here. Please add 1-2 days to these transit times to allow for the time taken to receive your parcel into our warehouse.


How it works...

When booking our TG services, you have the option of delivering your consignment into our warehouse yourself, or having it collected by TNT Express.

If you choose to deliver it into our warehouse:

Please address your parcel as follows:

Transglobal Express (Your TG Order Reference Number)
Unit 5, The Gateway
Wirral International Business Park
Bromborough
Wirral
CH62 3NX

As soon as we receive it, we will process and forward your parcel to its final destination via our carriers.

If you choose collection via TNT Express:

Your TNT documentation will be emailed to your account address and also available for you to download in your ‘My Account’ area after you have made your booking.

  • Print and securely attach the label to your parcel and give the collection manifest and consignment notes to the driver.
  • If you are not able to print your documents, please get in touch and we will be happy to post hard copies to you.
  • Please use the documentation provided by us to avoid any unwanted billing complications with TNT.

As soon as we receive your parcel, we will process and forward your parcel to its final destination via our carriers.

Your Customs Invoice

For all parcels sent to destinations outside of the European Union, our carriers require a customs invoice detailing the size, weight, contents and value of your goods for customs purposes.

  • If you have your own customs invoice, please email it to sales@transglobalexpress.co.uk with ALTERNATIVE INVOICE followed by your TG Reference Number in the subject field. We will attach it to your parcel for you when we receive it. 
  • If you do not have your own customs invoice, we will generate one for you using the information you entered while booking your delivery..

Size and Weight Restrictions

TG International Economy and Express

  • Maximum weight: 68 kg to most areas, 32kg without restriction
  • Maximum size: 330cm girth*

TG International Economy and Express Freight

  • Maximum weight: 1000 kg (palletised)

*Girth is calculated as follows: (sum of two smallest dimensions X 2) + longest dimension.

For example: for a parcel of dimensions 20 x 30 x 40cm:

(20 + 30) x 2 + 40  = 140cm


Volumetric Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

TG International Express and TG Economy service calculates volumetric weight on import services from countries outside of the EU, by multiplying the three dimensions of your parcel together and dividing by 5000.

For example:

Service Parcel Weight Actual Weight Dimensions Divisor Volumetric Weight Chargeable Weight
TG International Priority 10kg 10kg 50 x 30 x 20cm 5000 5kg 10kg
TG International Priority 10kg 10kg 50 x 60 x 40cm 5000 24kg 24kg

TG International Economy Freight and TG International Priority Freight calculate volumetric weight by multiplying the three dimensions of your parcel together and dividing by 6000. The above calculations would apply however the 'divisor' in the calculation would be 6000.


Surcharges

Category Description Fee
Address change Applied when either a collection or delivery address has to be amended £5.50 per consignment
Remote Area Surcharge Applied when the delivery location is defined as remote. £13.50 or £0.26 per kg. whichever is greater. This will be added at time of booking.

Please note that any surcharges on deliveries to EU countries are subject to VAT.


Prohibited Items

  • Our list of hazardous, prohibited and owner’s risk items is available here.
  • For up to date information specific to UPS, please check their prohibited items page. Please note that prohibited items are subject to vary depending on your delivery destination. 
  • Sending jewellery or watches? Refer to our Jewellery & Watches information page for carrier specific restrictions.
  • If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Online Chat, email or telephone (0845 145 1212 8:00am-5:30pm Mon-Fri, 9:00am-1:00pm Saturdays).

Service Restrictions

Personal effects cannot be shipped via TG International Services to any of the following countries or destinations:

  • Albania
  • Andorra
  • Angola
  • Australia
  • Azerbaijan
  • Bangladesh
  • Belize
  • Benin
  • Brazil
  • British Virgin Islands
  • Burkina Faso
  • Burundi
  • Cameroon
  • Cape Verde
  • Chad
  • Congo
  • Costa Rica
  • Croatia
  • Czech Republic
  • Djibouti
  • Ecuador
  • Egypt
  • El Salvador
  • Eritrea
  • Estonia
  • Ethiopia
  • Finland
  • French Guiana
  • Gabon
  • Gambia
  • Guadeloupe
  • Guinea
  • Iceland
  • India
  • Japan
  • Kazakhstan
  • Lesotho
  • Lichtenstein
  • Malta
  • Mauritania
  • Moldova
  • Montserra
  • New Zealand
  • Niger
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Paraguay
  • Portugal
  • Reunion
  • Senegal
  • Seychelles
  • Slovak Republic
  • Ukraine
  • Wallis and Futuna Islands
  • Yemen

Book TG Parcel Delivery with Transglobal Express

  • Cost-effective altenative to DHL & FedEx services
  • Excellent rates to USA and Australia
  • Book TG services online 24 hours a day, 7 days a week.
Book TG Parcel Delivery