Transglobal Express offers insurance cover which protects your goods during shipment for up to a maximum value of £2000. If you are sending items of great value or importance to you, we strongly recommend that you take out additional insurance.
The information below outlines the terms and conditions of our insurance policy. Please take care to read the policy in full.
Our insurance terms and conditions cover the below points:
Our cover protects you against loss or damage of your consignment in transit, up to the maximum value declared in your policy, provided that you satisfy the conditions of making a claim.
In the event of partial loss or damage, the settlement figure will be calculated as a proportion of the total declared value.
Our insurance does not give cover for losses incurred by delay.
All consignments are covered free of charge for loss or damage for up to a maximum of £50 per consignment (not per box).
For consignments worth £50-250, the minimum premium of £5 applies.
The maximum value of cover we provide is £2000 per consignment.
For consignments worth £250-£2000, the premium is calculated at 2% of the declared value of your consignment.
|Declared Replacement Value||Premium|
The declared value is not displayed on the air waybill and, where applicable, should not affect the declared value for customs.
Please note; insurance cover is only refundable up until the shipment has been collected.
Your cover will not be valid if you are sending anything featured on our of Dangerous, Hazardous and Prohibited list, or No Compensation list. No Compensation goods are items that can be sent, but that we cannot cover against loss and/or damage.
Can be covered against loss, but cannot be covered against damage:
Cannot be covered against loss or damage:
Please check this list to ensure that your items can be covered. If you are unsure of whether or not your goods will be covered, please contact us directly on 0845 145 1212 (Monday-Friday 9:00-5:30pm). It is your responsibility to ensure that your items can be covered.
Our insurance is available for purchase during the booking process.
You will be asked to enter the amount you wish to insure your shipment for. The cost will be calculated, and you can add this to your order before proceeding.
Claims can be made by emailing firstname.lastname@example.org or by calling us on 0345 145 1212 (Monday-Friday 8-6:30pm, Saturday 9-1pm) in the first instance.
You must contact us to make a claim within 14 days of delivery, including the day of delivery. Both the damaged item(s) and packaging must be kept for inspection and not moved and the items must not be tampered with or repaired prior to inspection. In order to pursue your claim, we will need the following:
In the event of a full settlement for damaged goods, the goods become the property of Transglobal Express and we reserve the right to retrieve them.
A claim can only be undertaken once the Carrier has declared the goods to be "lost". You must contact us within 14 days of the carrier having declared the goods to be lost.
In order to pursue your claim, we will need the following:
We aim to process all claims as quickly as possible. Once we have received all relevant documentation and evidence, we endeavour to make you an offer within 2-3 working days. Once the offer is accepted, we process payments via BACS within 5 working days.