Record-breaking turnover and 4,000 new staff for Australia Post

Australia Post’s revenue increased by more than 10% for the last financial year, reflecting a broader trend across the industry of a huge rise in e-commerce demand.

The company is set to make 4,000 new hires across the country to help cope with surging volume.

AusPost raked in sales of AUS$8.3 billion overall. Parcel revenue grew 17.7% to AUS$6.5 billion. Revenue for AP Global, the company’s cross-border e-commerce business, grew 90.6% to AUS$429 million.

Credit: Belle Co

All in all, AusPost enjoyed AUS$100.7 million in profits before tax. This was despite the ongoing decline of letter volumes, network disruptions, and the unprecedented volumes.

Of the 4,000 new staff the business is hoping to recruit, 3,500 are set to take on delivery roles, including drivers and sorting staff, while other roles will include customer service.

While there are signs that e-commerce spending may be slowing in some countries as the world gradually opens back up, 18 months after the start of the pandemic, COVID-19 lockdowns continue in New South Wales and Victoria, driving more customers to online shopping.

Australia Post is the country’s designated postal operator, equivalent to Royal Mail in the UK and USPS in the USA.

Source: Parcel and Postal Technology International (1, 2)