Collection Times

When booking your collection, you will be able to select a "Ready From" time - collections will normally take place between that time and 6pm.

The times available to you will vary depending on the service and on the time of booking, but the earliest available "Ready From" time is usually 9am.

Please note: While our couriers have a high success rate for collections, collection times cannot be guaranteed and compensation is not given for failed collections. Please phone us if you need to rearrange a collection.

Same day collection

Same day collection is available for most of our services. We generally recommend booking before midday if you’d like your parcel to be collected on the same day, but depending on your courier and your collection address, it is often possible to book much later than this.

The cut-off time for same day collection in your area will be displayed during the booking process. You can also use our cut-off time calculator.

Collection times for import services

For our import services, same day collection and "Ready From" time slots are generally not available, but we do offer day-definite collection.