TG Express

General Information

In addition to UPS, DHL Express and TNT Express services, we also offer Transglobal Express branded services. For our TG Express Worldwide and TG Economy Select services, you can choose either to deliver your consignment into our warehouse, or to have it collected and delivered to us by TNT Express, before we forward it to its final destination via our carriers.

Our TG services are excellent value: the process of having your parcels delivered to our warehouse may add 1-2 days to your transit time but this is offset by the low-cost and excellent service received once your parcels are forwarded into the leading carriers’ networks.

Use the table below to compare TG Services:

	Suitable for:	Information	UK	Europe	Rest of World
	Documents Parcels Pallets	Premium worldwide express service by air to more than 220 countries and territories		Estimated Transit Time (Europe) Next business day delivery to most European countries*	Estimated Transit Time (Rest of World) 2-3 days to most countries worldwide*
	Documents Parcels	Worldwide express service for lightweight parcels and documents		Estimated Transit Time (Europe) Next business day delivery to most European countries*	Estimated Transit Time (Rest of World) 2-3 days to most countries worldwide*
	Documents Parcels Pallets	Highly economical road-based service to 30 European destinations and territories		Estimated Transit Time (Europe) 1-5 business days depending on destination country*

*These transit times are provided as a guideline. You can access country-specific transit time estimates for TG Express Worldwide, TG Economy Select and TG Express Worldwide Light services here. Please add 1-2 days to these transit times to allow for the time taken to receive your parcel into our warehouse.

How It Works...

When booking our TG services, you have the option of dropping your consignment off at our warehouse or having it collected by TNT. TNT will deliver your shipment to our warehouse, where we will process and forward your parcel to its final destination via our carriers.

If you choose to drop it off at our warehouse:

When sending to our warehouse, please address your parcel as follows:

Transglobal Express (Your TP- order reference number)
Unit 5, The Gateway
Wirral International Business Park
Bromborough
CH62 3NX

If you are delivering your consignment to our warehouse:

• We will generate your shipping documentation, which will be available for you to download from your ‘My Account’ area after you have made your booking.
• You will need to print your shipping label, and customs invoice if applicable, and ensure this is securely attached to your parcel.
• For all parcels sent to destinations outside of the European Union, our carriers require a customs invoice detailing the size, weight, contents and value of your goods for customs purposes. 
• If you are not able to print your documents, please get in touch and we will be happy to post hard copies to you.

If you choose collection via TNT:

If you are unable to drop off your shipment at our warehouse, you may wish to have your consignment collected from your address directly. You can select to have TNT collect your shipment to bring it to our warehouse. Once your shipment is received into us, we will ensure it is forwarded on for delivery to its destination by the relevant carrier.

• Once your booking is complete, we will generate your TNT shipping label. This is made available for you to download from your 'My Account' area.
• You will need to print and securely attach the label to your parcel and give the collection manifest and consignment notes to the driver.
• If you are not able to print your documents, please get in touch and we will be happy to post hard copies to you.
• Once TNT have delivered your shipment into our Transglobal warehouse, we will re-label your parcel so that it can be forwarded to its destination. We will attach the new shipping label, and customs invoice if your shipment is travelling outside of the European Union. However, if you have your own customs invoice you wish to use instead, please email it to sales@transglobalexpress.co.uk, with 'Alternative Invoice' and your TG reference number in the subject field. We will make sure this alternative invoice is then attached to your shipment before being forwarded on for its destination.

Size and Weight Restrictions

Restrictions may vary depending on the destination of your shipment. The following information is provided as a general guide:

• Maximum recommended dimensions per item: 120 x 100 x 120 cm high (Any shipment exceeding or including 120cm will incur £30 + VAT surcharge and will be subject to country specific restrictions)
• Maximum recommended weight for parcels: 70 kg
• Maximum weight for palletised goods: 1000kg

Volumetric Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

TG Express Worldwide and TG Express Worldwide Light calculates volumetric weight on import services from countries outside of the EU, by multiplying the three dimensions of your parcel together and dividing by 5000.

For example:

Service	Parcel Weight	Actual Weight	Dimensions	Divisor	Volumetric Weight	Chargeable Weight
	10kg	10kg	50 x 30 x 20cm	5000	6kg	10kg
	10kg	10kg	50 x 60 x 40cm	5000	24kg	24kg

TG Economy Select calculates volumetric weight by multiplying the three dimensions of your parcel together and dividing by 4000. The above calculations would apply however the 'divisor' in the calculation would be 4000.

Surcharges

Please note that any surcharges on deliveries to EU countries are subject to VAT.

Prohibited Items

• Our list of hazardous, prohibited and owner’s risk items is available here.
• For up-to-date information specific to the carrier, please check their prohibited items page. Please note that prohibited items are subject to vary depending on your delivery destination.
• If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Sat).