TG Express
- How It Works
- Free Local Collections
- Packing Requirements
- Size & Weight Restrictions
- Volumetric Weight
- Surcharges
- Prohibited Items
General Information
TG Express is a mixed-carrier service that ships your goods via our depots in Bromborough, Wirral, and Feltham, London. With our TG Express Worldwide and TG Economy Select services, you can either drop your consignment off at one of our depots, or book an optional collection service.
Our TG services are excellent value: the process of having your parcels delivered to our depot adds 1 day to your transit time, but this is offset by the low cost.
Use the table below to compare TG Express Services:
| Suitable for: | Information | UK | Europe | Rest of World | |
|---|---|---|---|---|---|
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|
Premium worldwide express service by air to more than 220 countries and territories |  |
Estimated Transit Time (Europe) Next business day delivery to most European countries*
|
Estimated Transit Time (Rest of World) 2-3 days to most countries worldwide*
|
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|
Worldwide express service for lightweight parcels and documents | |
Estimated Transit Time (Europe) Next business day delivery to most European countries*
|
Estimated Transit Time (Rest of World) 2-3 days to most countries worldwide*
|
 |
|
Highly economical road-based service to 30 European destinations and territories | |
Estimated Transit Time (Europe) 1-5 business days depending on destination country*
|
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*These transit times are provided as a guideline. You can access country-specific transit time estimates for TG Express Worldwide, TG Economy Select and TG Express Worldwide Light services here. Please add 1 working day to your transit time if opting for a collection service.
How It Works...
With our TG Express service, parcels are shipped from our depot. You have the option of dropping your consignment off at one of our depots, using one of our collection services, or choosing one of hundreds of DPD or UPS drop-off locations nationwide.
Please add 1 working day to your estimated transit time if booking either an optional collection or an alternative drop-off option, to allow for overnight delivery to our depot. For some postcodes in London, Chester and Merseyside, we are able to collect ourselves and ship from the depot same day.
Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via our carrier.
Please refer to our documentation page for labelling instructions for each collection/drop-off option.
If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.
Free Local Collections
We are able to offer free collections in some areas of Merseyside, Chester and London, in proximity to our depots.
Packing Requirements
Our courier for this service introduced new packing requirements as of 1st June 2018.
Lighter goods (weighing less than 30kg) can be boxed. Caution should be taken over structurally weak, long and narrow cardboard packaging (more than 120cm long), which you will need to reinforce.
Use double-walled boxes and ensure a distance of 6cm between the contents and walls of the box. Fill all void space using cushioning material.
When sealing, use pressure-sensitive tape of at least 28mm width. Use an H-taping method: tape both ends of the box as well as where the flaps close. Seal all edges and seams.
Apply your labels to the top face of your package. They must be applied to a single surface.
For goods 30kg-70kg in weight, we recommend using a pallet or crate. If using a box, it must be capable of supporting the full weight of the goods. For goods heavier than 70kg, you must use a pallet or crate.
Use quality hard wood for crates and brace them diagonally to increase strength. The wood must be heat or chemically treated prior to use.
Items on a pallet must be secured in place, with a level and even surface on top. Boxes should not overhang the pallet's edge.
Our courier for this service may not pick up goods that are improperly packed.
Size and Weight Restrictions
Restrictions may vary depending on the destination of your shipment. The following information is provided as a general guide:
- Maximum recommended dimensions per item: 120 x 100 x 120 cm high
- Maximum recommended weight for parcels: 70 kg
- Maximum weight for palletised goods: 1000kg
For multi-piece shipments, the courier calculates the actual weight or the volumetric weight of each parcel (whichever is greater) and then adds them all together, rather than calculating the total weight or volume of the whole consignment.
Volumetric Weight
Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.
Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.
TG Express Worldwide and TG Express Worldwide Light calculates volumetric weight by multiplying the three dimensions of your parcel together and dividing by 5000.
For example:
| Service | Parcel Weight | Actual Weight | Dimensions | Divisor | Volumetric Weight | Chargeable Weight |
|---|---|---|---|---|---|---|
|
10kg | 10kg | 50 x 30 x 20cm | 5000 | 6kg | 10kg |
|
10kg | 10kg | 50 x 60 x 40cm | 5000 | 24kg | 24kg |
TG Economy Select calculates volumetric weight by multiplying the three dimensions of your parcel together and dividing by 4000. The above calculations would apply however the 'divisor' in the calculation would be 4000.
Surcharges
| Category | Description | Fee |
|---|---|---|
| Emergency Situation Charge | From 1st April 2020, DHL is applying a fixed charge per shipment to cover operational cost increases during the coronavirus pandemic. This applies to time definite international services only (e.g. delivery by 10:30am or 12pm) and is based on the chargeable weight of your shipment (i.e. whichever is greater between actual and volumetric weight). We have added this to the base rate. |
£2.25 for 2.51-30kg £13.50 for 30.1-70kg £45 for 70.1-300kg £180 for >300kg |
| Remote Area Service | Applied when the delivery destination is defined as remote (e.g. islands, highlands or other postcodes that are difficult to serve). Please check the DHL Remote Area list (PDF) to see if your delivery address will be affected. | For air services: £20.61 or £0.42 per Kg, whichever is greater. For road services: £19.21 or £0.39 per Kg, whichever is greater.* |
| Over Weight Piece | Applied to any piece in a shipment over 70kg in weight. | £64.76 per piece for air services; £60.36 for road services* |
| Over Sized Piece | Applied to packages/pallets with a single dimension in excess of 120cm. | £70.65 per piece for air services; £65.85 for road services* |
| Non-stackable Pallet | When any pallet in a shipment cannot be stacked due to the shape, content or packaging of the goods on the pallet. | £153.08 per item for air services; £142.68 per item for road services* |
| Address correction | Administered if any part of the delivery address requires amendment. | £9 per international shipment, £4.50 per domestic shipment |
| Duty Reversal | Admin charge administered for billing customs duties and taxes to the shipper rather than the receiver. | £16 per shipment |
*TG Express Worldwide is an air service; TG Economy Select is a road service.
Please note that any surcharges on deliveries to EU countries are subject to VAT.
Prohibited Items
- Our list of hazardous, prohibited and owner’s risk items is available here.
- For up-to-date information specific to the carrier, please check their prohibited items page. Please note that prohibited items are subject to vary depending on your delivery destination.
- If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Sat).
