TG Express
- How It Works
- Free Local Collections
- Packing Requirements
- Size & Weight Restrictions
- Volumetric Weight
- Surcharges
- Prohibited Items
General Information
TG Express is a mixed-carrier service that ships your goods via our warehouses in Bromborough, Wirral, and Feltham, London. With our TG Express Worldwide and TG Economy Select services, you can either drop your consignment off at one of our warehouses, or book an optional collection service.
Our TG services are excellent value: the process of having your parcels delivered to our warehouse adds 1 day to your transit time, but this is offset by the low cost.
Use the table below to compare TG Express Services:
| Suitable for: | Information | UK | Europe | Rest of World | |
|---|---|---|---|---|---|
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Premium worldwide express service by air to more than 220 countries and territories |  |
Estimated Transit Time (Europe) Next business day delivery to most European countries*
|
Estimated Transit Time (Rest of World) 2-3 days to most countries worldwide*
|
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|
Worldwide express service for lightweight parcels and documents | |
Estimated Transit Time (Europe) Next business day delivery to most European countries*
|
Estimated Transit Time (Rest of World) 2-3 days to most countries worldwide*
|
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|
Highly economical road-based service to 30 European destinations and territories | |
Estimated Transit Time (Europe) 1-5 business days depending on destination country*
|
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*These transit times are provided as a guideline. You can access country-specific transit time estimates for TG Express Worldwide, TG Economy Select and TG Express Worldwide Light services here. Please add 1 working day to your transit time if opting for a collection service.
How It Works...
When booking our TG Express services, you have the option of dropping your consignment off at one of our warehouses or using one of our collection services. Once your shipment has been delivered to our warehouse, we will process it and forward your parcel to its final destination via our carriers.
If you are dropping your parcel off:
If you are dropping your parcel off at our warehouse:
- We will generate your shipping documentation, which will be available for you to download from your ‘My Account’ area after you have made your booking.
- You will need to print your Shipping Label, and Packing List/Customs Invoice if applicable, and ensure this is securely attached to your parcel.
- For all parcels sent to destinations outside of the European Union, our carriers require a Packing List/Customs Invoice detailing the size, weight, contents and value of your goods for customs purposes.
- If you are not able to print your documents, please get in touch and we can send them to you.
If you are sending to our warehouse using your own carrier, please put 'Transglobal Express (Your TP- order reference number)' at the top of the depot address.
If your consignment is being collected:
If you are unable to drop off your shipment at our warehouse, you can choose one of our collection services. These will deliver your consignment to our warehouse, before it is sent on to its final destination.
If you choose TNT collection:
- Once your booking is complete, we will generate your TNT documents. These are made available for you to download from your 'My Account' area.
- You will need to print and securely attach the TNT Shipping Label to your parcel and give the TNT Collection Manifest and Consignment Notes to the driver.
- We will re-label your consignment for the outbound journey once it reaches our warehouse. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice if applicable.
If you choose DPD collection:
- Please print off two copies of your Shipping Label as the driver may require a spare. Securely attach one to your parcel.
- We will re-label your consignment for the outbound journey once it reaches our warehouse. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice if applicable.
If you choose UPS collection/Access Point:
- Please print off two copies of your Shipping Label as the driver (or agent at the Access Point) may require a spare. Securely attach one to your parcel.
- We will re-label your consignment for the outbound journey once it reaches our warehouse. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice if applicable.
If you choose TG Courier collection:
- Please print off your Shipping Label and securely attach it to your parcel.
- If applicable, we will generate your Packing List/Customs Invoice once your parcel reaches our warehouse.
For all parcels sent to destinations outside of the European Union, our carriers require a Packing List/Customs Invoice detailing the size, weight, contents and value of your goods for customs purposes.
If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.
Free Local Collections
We are able to offer free collections in some areas of Merseyside, Chester and London, in proximity to our warehouses.
Packing Requirements
Our courier for this service introduced new packing requirements as of 1st June 2018.
Lighter goods (weighing less than 30kg) can be boxed. Caution should be taken over structurally weak, long and narrow cardboard packaging (more than 120cm long), which you will need to reinforce.
Use double-walled boxes and ensure a distance of 6cm between the contents and walls of the box. Fill all void space using cushioning material.
When sealing, use pressure-sensitive tape of at least 28mm width. Use an H-taping method: tape both ends of the box as well as where the flaps close. Seal all edges and seams.
Apply your labels to the top face of your package. They must be applied to a single surface.
For goods 30kg-70kg in weight, we recommend using a pallet or crate. If using a box, it must be capable of supporting the full weight of the goods. For goods heavier than 70kg, you must use a pallet or crate.
Use quality hard wood for crates and brace them diagonally to increase strength. The wood must be heat or chemically treated prior to use.
Items on a pallet must be secured in place, with a level and even surface on top. Boxes should not overhang the pallet's edge.
Our courier for this service may not pick up goods that are improperly packed.
Size and Weight Restrictions
Restrictions may vary depending on the destination of your shipment. The following information is provided as a general guide:
- Maximum recommended dimensions per item: 120 x 100 x 120 cm high (Any shipment exceeding or including 120cm will incur £30 + VAT surcharge and will be subject to country specific restrictions)
- Maximum recommended weight for parcels: 70 kg
- Maximum weight for palletised goods: 1000kg
For multi-piece shipments, the courier calculates the actual weight or the volumetric weight of each parcel (whichever is greater) and then adds them all together, rather than calculating the total weight or volume of the whole consignment.
Volumetric Weight
Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.
Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.
TG Express Worldwide and TG Express Worldwide Light calculates volumetric weight by multiplying the three dimensions of your parcel together and dividing by 5000.
For example:
| Service | Parcel Weight | Actual Weight | Dimensions | Divisor | Volumetric Weight | Chargeable Weight |
|---|---|---|---|---|---|---|
|
10kg | 10kg | 50 x 30 x 20cm | 5000 | 6kg | 10kg |
|
10kg | 10kg | 50 x 60 x 40cm | 5000 | 24kg | 24kg |
TG Economy Select calculates volumetric weight by multiplying the three dimensions of your parcel together and dividing by 4000. The above calculations would apply however the 'divisor' in the calculation would be 4000.
Surcharges
| Category | Description | Fee |
|---|---|---|
| Remote Area Service | Applied when the delivery destination is defined as remote (e.g. islands, highlands or other postcodes that are difficult to serve). Please check the DHL Remote Area list (PDF) to see if your delivery address will be affected. | £17.50 or £0.35 per Kg, whichever is greater. |
| Over Weight Piece | Applied to any piece in a shipment over 70kg in weight. | £55 per piece |
| Over Sized Piece | Applied to packages/pallets with a single dimension in excess of 120cm. | £60 per piece |
| Non-stackable Pallet | When any pallet in a shipment cannot be stacked due to the shape, content or packaging of the goods on the pallet. | £130 per item |
| Address correction | Administered if any part of the delivery address requires amendment. | £9 per international shipment, £4.50 per domestic shipment |
| Duty Reversal | Admin charge administered for billing customs duties and taxes to the shipper rather than the receiver. | £16 per shipment |
Please note that any surcharges on deliveries to EU countries are subject to VAT.
Prohibited Items
- Our list of hazardous, prohibited and owner’s risk items is available here.
- For up-to-date information specific to the carrier, please check their prohibited items page. Please note that prohibited items are subject to vary depending on your delivery destination.
- If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Sat).
