DX

Features

• Next day tracked domestic service
• Will carry large and irregularly-shaped items
• Photo proof of delivery
• Drop off at our depot or book a collection from your door
• How it works - more info
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  DX collects directly from our depot for this service. This means you have a few different options to choose from when it comes to dropping off your parcel or having it collected from your door.

  Collections from your door

  Collections from your door are arranged by Transglobal Express, with a choice of carriers. In some areas of London, North West England and the East Midlands, we will collect your parcels ourselves. See all options.

  If you are booking a non-Transglobal collection, please add 1 working day to the estimated transit time to allow for overnight delivery to our depot.

  Drop-offs

  You can also drop off at one of our depots (or partner shops - see full list), or choose one of hundreds of DPD drop-off or UPS Access Point™ locations nationwide.

  Labelling

  If booking a collection, unless we are collecting your parcel ourselves, your shipping labels will show our depot as the destination address.

  Once your shipment arrives at our depot, we'll process it, relabel if required and send it on to its final address.

  Please refer to the labelling instructions provided for your order.

Insurance

• Up to £50 free cover included
• Standard insurance available for up to £2,500
• Business insurance available for up to £250,000

Transit Times

• Transit times vary for non-mainland destinations - more info
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  DX Transit Times

  Next working day delivery is available across the UK mainland. Transit times vary for other UK destinations.

  

  	Region	Transit Time
  	UK Mainland	1+ day
  	Isle of Wight	2+ days
  	Republic of Ireland	2+ days
  	Northern Ireland	2-3+ days
  	Scottish Highlands	2-3+ days
  	Offshore Islands	3-5+ days

Size & Weight Restrictions

• Max. weight: 25kg (actual or volumetric)
• Max. length: 200cm
• Max. no. pieces: 10

Volumetric Weight

• Volumetric weight is calculated using 5000 as the divisor. How volumetric weight is calculated.

Service Restrictions & Prohibited Items

• Please refer to DX's list of prohibited items (see excluded goods under 'DX Express Customers - UK')
• See our prohibited items page for general restrictions when booking our services
• Guidance on sending jewellery and watches

Packaging Requirements

• Please refer to our packaging guidance

Tracking Information

• Track your shipment by entering your TP- order reference number into our tracking tool

Returns

• Undeliverable shipments may be returned to the sender at cost.