Transglobal Express - Worldwide Parcel Delivery
  • 0345 145 1212 Monday to Friday, 08:00 – 18:30
    Saturday, 09:00 - 13:00. Calls recorded.

DX Courier Service

General Information

DX offers fully tracked domestic parcel and pallet delivery across the UK. It's unique in offering to carry large or irregularly-shaped items that would not be accepted by most parcel couriers, but is just as suitable for regular deliveries. DX provides photographic proof of delivery.

See the table below for an overview:

  Service Suitable for: Information UK Europe Rest of World
DX DX
  • Documents
  • Parcels
  • Pallets

Next day tracked service from our depot for parcels up to 25kg and pallets.

Estimated Transit Time (UK) 1 working day from our depot
N/A N/A


How It Works...

With our DX service, parcels are shipped from our depot. You have the option of dropping your consignment off at one of our depots, using one of our collection services, or choosing one of hundreds of DPD or UPS drop-off locations nationwide.

Please add 1 working day to your estimated transit time if booking either an optional collection or an alternative drop-off option, to allow for overnight delivery to our depot. For some postcodes in London and North West England, we are able to collect ourselves and ship from the depot same day.

Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via DX.

Please refer to our documentation page for labelling instructions for each collection/drop-off option.

If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.

Free Collections

We are able to offer free collections in some areas of London and North West England, in proximity to our depots.

Transit Times

Next working day delivery is available across the UK mainland. Transit times vary for other UK destinations.

DX regions
  Region Transit Time
  UK Mainland 1+ day
  Isle of Wight 2+ days
  Republic of Ireland 2+ days
  Northern Ireland 2-3+ days
  Scottish Highlands 2-3+ days
  Offshore Islands 3-5+ days
 

Tracking

You can track your parcel by entering your TP- order reference number into our tracking tool.

Size and Weight Restrictions

  • Maximum parcel weight: 25kg
  • Max length: 2m
  • Max no. of pieces: 10

Volumetric Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

For this service, we calculate volumetric weight by multiplying the three dimensions of your parcel together and dividing by 5000.

For example:

Actual Weight Dimensions Divisor Volumetric Weight Chargeable Weight
10kg 50 x 30 x 20cm 5000 6kg 10kg
10kg 50 x 60 x 40cm 5000 24kg 24kg

Surcharges

Consignments that exceed size and weight restrictions will not be shipped from our depot.

Category Description Fee
Oversized If the parcel is over the maximum weight of 25kg or the maximum length of 2 metres. £15
Long Items For any pieces that are between 1.5m to 2m in length. This will be included in your quoted rate. £3.70
Data Discrepancy If any of the information for your shipment, such as address, needs to be corrected. £1.99

Service Restrictions / Prohibited Items

  • For prohibited items for this service, please refer to the DX website (see excluded goods under 'DX Express Customers - UK')
  • Please also view our general list of hazardous, prohibited and owner’s risk items.
  • If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email sales@transglobalexpress.co.uk or call 0345 145 1212 (8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Sat).
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