Transglobal Express - Worldwide Parcel Delivery
  • 0345 145 1212 Monday to Friday, 08:00 – 18:30
    Saturday, 09:00 - 13:00. Calls recorded.

Service Alerts

This page is updated regularly with the latest service alerts from our carriers, relating to the impact of COVID-19 and the Brexit transition.

Europe

All courier networks are experiencing delays to Europe due to the impact of Brexit. Please refer to our Brexit page for information on new customs requirements.

Undeliverable Items / Returns

Some countries, including the UK, are currently under lockdown and non-essential shops are closed. Before attempting to send to business addresses, please first check that they are open.

Where undeliverable goods are being returned, return surcharges may apply. Please refer to the carrier information below.

Packing List / Customs Invoice

Please note: any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU.

The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Air Freight Services

Due to the coronavirus many flights have been cancelled worldwide which has impacted both availability and price. All rates and services are subject to confirmation.

Carriers/Services

Asendia

Last updated: Thursday 7th January 2021.

Our Asendia service is temporarily suspended due to technical issues relating to the new customs requirements.

DPD / TG Euro Parcel

Last updated: Thursday 21st January 2021.

Our DPD and TG Euro Parcel services to Europe are temporarily suspended.

DHL / TG Express

Last updated: Tuesday 2nd February 2021.

From Monday 25th January, all DHL and TG Express services from the UK to Germany will be suspended until further notice. This is to allow DHL to clear backlog.

Services to Cuba are suspended.

There may be some delays depending on the destination country. Please check this page for the latest service adjustments. This page lists both global and regional delays - please check both.

Customers are asked to check potential local delivery disruptions with their recipients before booking their shipment.

FedEx / TNT / TG International

Last updated: Monday 1st March 2021.

TNT/FedEx has suspended service, or reported delays, for a number of destinations - please see the FedEx service alerts page for the full list.

E-cigarettes and vaping products are now banned on all FedEx and TNT services globally.

1 additional day's transit time has been added for the following origins and destinations for TNT Economy Express, due to extra processing time required at hubs.

  • Denmark, Finland, Northern Germany -> UK
  • Italy, Northern Spain, Andorra and Lugano in Switzerland -> South UK
  • UK -> Denmark and Finland
  • Scotland -> Germany
  • South UK -> Northern Italy, Spain, Greece, Andorra and Portugal

Below are service restrictions for services that are still active:

Destination Service Service restriction / info
Australia, New Zealand FedEx Express/TNT Express Shipments should not exceed combined weight of 100kg per shipper per day (actual or volumetric weight).
China All FedEx/TNT services Services are suspended to and from Cangzhou, Handan, Hengshui, Shijiazhuang and Xingtai in Hebei Province only, until further notice.
France All FedEx/TNT services Most shops are reopening, except for restaurants, bars and sports facilities. Deliveries will be done without any contact, but signature upon delivery can be done with the recipient’s own pen or through the courier.
Italy All FedEx/TNT services FedEx and TNT Express shipments to Sicily and Sardinia are subject to an additional day in transit, as are FedEx International Priority services to and from Puglia.
Laos All FedEx/TNT services Temporary suspension of all liquids and lithium batteries, including those contained in equipment.
Portugal All FedEx/TNT services Non-essential shops and businesses are closed.  Pick-ups and deliveries may be impacted. If your recipient's place of business is closed, your shipment will be returned. Please check first before sending.

For updates for our TG International services from the US, please see FedEx's US service page.

For PPE restrictions, please see below.

Recipients will not be asked to sign for deliveries.

Any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU. The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Landmark Global

Last updated: Tuesday 9th February 2021

There is minimal impact on our Landmark Global service for most countries, but there may be some delays due to limited capacity.

There are currently delays of up to 7 working days for shipments to Germany, and 10 working days for shipments to Canada, due to backlog.

Landmark has suspended service to Cyprus, France and Gibraltar.

UPS

Last updated: Friday 22nd January 2021.

All UPS international services have been temporarily suspended to help them clear the backlog caused by customs issues.

Customers are no longer required to sign for their deliveries. All residential deliveries will be marked as Driver Release.

Some deliveries may not be possible due to the closure of shops and businesses, in which case UPS will return to sender. Please note: where goods are being returned, return surcharges apply.

Undeliverable parcels will carry one of these tracking statuses:

C5 – Emergency

DH – NO UPS CNTRL

Shipments to UPS Access Points may also be affected as some are not currently available.

Personal Protective Equipment

Please refer to the UK government website for advice about exporting PPE from the UK.

Export authorisation for EU countries is no longer required as of May 26th 2020. However, some member states and third countries are still implementing additional restrictions, including bans or additional restrictions on the export of medicine and medical equipment.

Restrictions may also apply when exporting from countries outside of the EU. Please refer to the official customs information for your destination and origin countries.

China/Hong Kong:

From April 10th, 2020, PPE and selected medical items are subject to inspection by the China Inspection and Quarantine (CIQ) authority. This is in addition to the requirement for exporters to secure a Medical Device Product Registration Certificate (“NDPRC”) for commodities such as medical masks and protective clothes, infrared thermometers, ventilators. This is issued by the National Medical Products Administration (NMPA), formerly known as the China Food and Drug Administration (CFDA).

PPE shipments with FedEx/TNT from China must be a minimum of 50kg (if commercial - does not apply to personal shipments).

UPS states a limit of 50kg per shipment per customer for Personal Protective Equipment (PPE) shipments from Eastern and Northern China Mainland, excluding Beijing, Tianjin, Zhengzhou, Xian and Qingdao.

India:

Please visit dgft.gov.in for the latest guidance on PPE shipments to India.

United States:

Please refer to FEMA, which has extended the Temporary Final Rule designating US export prohibition of certain PPE resources until June 30th, 2021.

 

Back to the top