Transglobal Express - Worldwide Parcel Delivery
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Service Alerts

This page is updated regularly with the latest service alerts from our carriers.

Sea Freight - Industrial Action at Port of Felixstowe

Workers at Felixstowe, the UK’s largest container port, are set to strike for eight days from Sunday 21st to Monday 29th August.

Almost half of all UK container traffic passes through Felixstowe. If the strike goes ahead as planned, there will be disruption and delays for container shipments, and broader impact on UK logistics and supply chains.

Ukraine, Russia & Belarus

All services to and from Ukraine and Belarus are suspended until further notice, following Russia's invasion of Ukraine.

UPS and FedEx have also suspended service to and from Russia. DHL has suspended service to, but not from, Russia.

Shipments already in transit will be temporarily stored in carrier networks. You can check the current status of your shipment through tracking.

Undeliverable Items / Returns

In some countries there are still regions under temporary lockdown or other restrictions due to COVID. Before attempting to send to business addresses, please first check that they are open.

Where undeliverable goods are being returned, return surcharges may apply. Please refer to the carrier information below.

Packing List / Customs Invoice

Please note: any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU.

The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Air Freight Services

Due to the coronavirus many flights have been cancelled worldwide which has impacted both availability and price. All rates and services are subject to confirmation.

Carriers/Services

DPD / TG Euro Parcel

Last updated: Tuesday 15th March 2022.

Please refer to DPD's latest bulletin (PDF). Please expect delays of 24-48 hours for most European destinations.

We have suspended service to the following destinations due to customs clearance issues: Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia.

Please note: where goods are being returned, return surcharges apply.

DHL / TG Express

Last updated: Monday 13th June 2022.

From 1st February 2022, DHL Express will automatically apply Postponed VAT Accounting (PVA) for all UK Imports. This will apply to our TG Express and TG Economy import services. More info.

There may be delays depending on the destination country. Please check this page for the latest service adjustments. This page lists both global and regional delays - please check both.

Customers are asked to check potential local delivery disruptions with their recipients before booking their shipment.

Country Service restriction / info
Afghanistan Service suspended until further notice.
Belarus Service to and from Belarus suspended until further notice due to the invasion of Ukraine.
Russia Service to Russia suspended until further notice due to the invasion of Ukraine.
Ukraine Service to and from Ukraine suspended until further notice due to Russia's invasion of the country.

FedEx / TNT / TG International

Last updated: Wednesday 10th August 2022.

Please see the FedEx service alerts page for the latest update from FedEx.

All FedEx updates for shipments from the UK also apply to TG International (Depot). For updates for TG International (US Export), please refer to FedEx's US service page.

All intra-European and intercontinental freight services are facing transit time extensions of 24-48 hours due to high volume and capacity limitations at Charles de Gaulle airport in France. Extreme weather conditions and fires may also affect service in some areas.

FedEx and TNT will be imposing a 500kg per shipment weight restriction on Express/Priority services sent within Europe from Monday 8th until further notice. Economy services remain unaffected.

Below are service restrictions for specific countries:

Destination Service Service restriction / info
Australia FedEx International Priority Shipments should not exceed combined weight of 100kg per shipper per day (actual or volumetric weight).
Belarus All FedEx services All services to and from Belarus have been suspended until further notice following Russia's invasion of Ukraine. Shipments in transit will be temporarily stored in the network.
Finland All FedEx & TNT services International multi-piece shipments will remain in FedEx's possession until all pieces have arrived. This is due to new customs rules from Finland. Delays of several days or even weeks may result if pieces do not arrive at the same time.
Laos All FedEx services Temporary suspension of all liquids and lithium batteries, including those contained in equipment.

Maximum weight of 50kg per shipper; maximum dimensions of 40x30x30cm per piece.
New Zealand FedEx International Priority Shipments should not exceed combined weight of 100kg per shipper per day (actual or volumetric weight).
Russia All FedEx services All services to and from Russia have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network.
Ukraine All FedEx & TNT services All services to and from Ukraine have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network.

Any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU. The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Landmark Global

Last updated: Monday 8th August 2022.

There may be delays for services to the following destinations:

Country Service restriction / info
Austria There may be some delays for the DDU service due to a backlog at the AustriaPost logistics centre.
Canada There may be some delays due to adverse weather conditions.
Greece Due to ongoing wildfires, the following areas are either inaccessible or have limited access, with a 48-72 hour delay: PENDELI 15236, ANTHOUSA 15349, PALLINI 15351, GERAKAS 15344, DRAFI 19009, KALLITECHNOUPOLI 19009, DAOU PENDELI 19009, DIONI 19009.

There may be some delays for the DDU service due to limited flight capacity / destination handling.
Hungary There may be some delays for the DDU service due to limited flight capacity / destination handling.
New Zealand There may be some delays for the DDU service due to limited flight capacity / destination handling.
Poland There may be some delays for the DDU service. Poland Post have advised of increased volumes due to aid assistance they are providing to Ukraine.

UPS

Last updated: Thursday 28th July 2022.

From Monday 9th May, the contactless delivery procedure will be modified following recent COVID changes. For any parcel that has “Signature required”, UPS will reinstate collecting the signature for all parcels. If the consignee refuses to sign, this will be recorded as REFUSED and returned to the UPS centre.

Due to adjustments according to COVID safety protocol, there may be impact to delivery times in the Indian Subcontinent, the Middle East and Africa.

Please see UPS' Service Alerts.

Specific regions with suspended or restricted service are listed below:

Country Service suspension
Belarus UPS has suspended shipments to and from Belarus as a result of the invasion of Ukraine.
China UPS has temporarily suspended pick-ups and deliveries in some areas of China. Imports to some regions may be held for several days for sanitisation.

Please refer to the latest UPS service alert for a complete list.
Macau With immediate effect and until further notice, there will be limited pick-up and delivery services in selected areas of Macau, due to COVID-19 safety protocols. Temporary service delays are expected for both imports and exports.
Russia UPS has suspended shipments to and from Russia as a result of the invasion of Ukraine.
Ukraine UPS has suspended all services to and from Ukraine following Russia's invasion of the country. Packages in transit will be temporarily stored in the network. UPS will re-establish service as soon as it is practical and safe to do so.

Some deliveries may not be possible due to the closure of shops and businesses, in which case UPS will return to sender. Please note: where goods are being returned, return surcharges apply.

Personal Protective Equipment

Please refer to the UK government website for advice about exporting PPE from the UK.

Restrictions may also apply when importing to or exporting from other countries. Please refer to the official customs information for your destination and origin countries.

 

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