Transglobal Express - Worldwide Parcel Delivery
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Service Alerts

This page is updated regularly with the latest service alerts from our carriers, relating to the impact of COVID-19 and the Brexit transition.

Europe

All courier networks are experiencing delays to Europe due to the impact of Brexit. Please refer to our Brexit page for information on new customs requirements.

Undeliverable Items / Returns

Some countries are currently under lockdown and non-essential shops are closed. Before attempting to send to business addresses, please first check that they are open.

Where undeliverable goods are being returned, return surcharges may apply. Please refer to the carrier information below.

Packing List / Customs Invoice

Please note: any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU.

The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Air Freight Services

Due to the coronavirus many flights have been cancelled worldwide which has impacted both availability and price. All rates and services are subject to confirmation.

Carriers/Services

Asendia

Last updated: Thursday 7th January 2021.

Our Asendia service is temporarily suspended due to technical issues relating to the new customs requirements.

DPD / TG Euro Parcel

Last updated: Wednesday 23rd June 2021.

Please refer to DPD's latest bulletin (PDF). Please expect delays of 24-48 hours for most European destinations.

There are delays of up to 3 days for the Czech Republic.

There may also be delays of 24 hours for parcels bound to the Republic of Ireland and other EU destinations due to a failure of the HMRC export system on 23rd June. However, DPD does not expect any further delays.

There are countries where non-essential shops and businesses are closed; therefore, the advice from DPD is to check before shipping that the person/business you are sending to is able to receive parcels, to avoid unnecessary costs. In each country, DPD will attempt delivery where possible and return to you if the driver is unable to gain access.

Please note: where goods are being returned, return surcharges apply.

With immediate effect, DPD will no longer ask customers to sign its handheld units and instead drivers will sign it on their behalf. DPD will record the consignee's name and a 'Delivered on Authority' message in the signature section of the unit.

You can still track and trace your parcels as before.

DHL / TG Express

Last updated: Monday 4th October 2021.

There may be delays depending on the destination country. Please check this page for the latest service adjustments. This page lists both global and regional delays - please check both.

Customers are asked to check potential local delivery disruptions with their recipients before booking their shipment.

Country Service restriction / info
China As of 1st October 2021, the temporary 300kg weight restriction for imports from China has been lifted.
Cuba Service temporarily suspended.
Germany From Monday 25th January, all DHL and TG Express services from the UK to Germany will be suspended until further notice. This is to allow DHL to clear backlog.

FedEx / TNT / TG International

Last updated: Thursday 7th October 2021.

Please note: there may be delays for all FedEx/TNT shipments that entered the network on 6th October, due to a significant technical issue at their Marston Gate national hub on the evening of 5th October. However, these shipments are now being prioritised as normal service resumes.

FedEx/TNT have suspended service, or reported delays, for a number of destinations - please see the FedEx service alerts page for the full list.

Below are service restrictions for specific countries:

Destination Service Service restriction / info
Australia FedEx International Priority Shipments should not exceed combined weight of 100kg per shipper per day (actual or volumetric weight).
Canada All FedEx services From 17th May 2021, there will be the following extensions to transit times due to high demand and strain on network capacity:

FedEx International Priority +1 day

FedEx International Priority Freight +1 day

FedEx International Economy +1 day

Fedex International Economy Freight (currently suspended) +9 days
Finland All FedEx/TNT services International multi-piece shipments will remain in FedEx's possession until all pieces have arrived. This is due to new customs rules from Finland. Delays of several days or even weeks may result if pieces do not arrive at the same time.
Italy All FedEx/TNT services If the recipient's place of business is closed, your shipment will be returned.
Laos All FedEx services Temporary suspension of all liquids and lithium batteries, including those contained in equipment.
Latin America All FedEx services From 17th May 2021, there will be the following extensions to transit times due to high demand and strain on network capacity:

FedEx International Priority +1 day

FedEx International Priority Freight +1 day

FedEx International Economy +1 day

Fedex International Economy Freight (currently suspended) +9 days
New Zealand FedEx International Priority Shipments should not exceed combined weight of 100kg per shipper per day (actual or volumetric weight).
Portugal All FedEx/TNT services Non-essential shops and businesses are closed.  Pick-ups and deliveries may be impacted. If your recipient's place of business is closed, your shipment will be returned. Please check first before sending.
United States All FedEx services From 24th May 2021, there will be the following extensions to transit times due to high demand and strain on network capacity:

FedEx International Priority Freight +1 day

Fedex International Economy Freight (currently suspended) +9 days

For updates for our TG International services from the US, please see FedEx's US service page.

Recipients will not be asked to sign for deliveries.

Any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU. The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Landmark Global

Last updated: Monday 5th July 2021.

There may be delays for services to Canada, Chile, Greece, Israel, Italy, Lithuania, Macedonia and New Zealand due to high volumes and reduced staffing of local postal operators during lockdowns.

Force majeure (reduced legal obligation/liability due to natural disasters) still applies for mail delivery across Lithuania.

UPS

Last updated: Monday 11th October 2021.

As of 16th August 2021, UPS have resumed asking for signatures for Signature Required and Adult Signature Required deliveries.

UPS Standard services to Greece, Hungary, Poland, Portugal, Romania and Spain are temporarily suspended.

UPS reports impacted service for a number of destinations due to lockdowns. Please see UPS' Service Alerts for the complete list.

Specific regions with suspended or restricted service are listed below:

Country Service suspension
China Pick-up and delivery are suspended in the following postcodes:

Fujian:

Tong'an: 361100, 361106-361113, 361116-361118, 361121, 361199
Germany From 10th May 2021, an extra day will be added to the transit times for the UPS Standard service to Germany. This is due to the additional time currently required for customs clearance.
Luxembourg UPS Standard is no longer available due to ground network adjustments following Brexit.
Macau With immediate effect and until further notice, there will be limited pick-up and delivery services in selected areas of Macau, due to COVID-19 safety protocols. Temporary service delays are expected for both imports and exports.
Portugal From 9th August 2021, an extra day will be added to transit times for UPS Standard. This is due to adjustments to the ground network in response to new trading rules.
Thailand Due to enhanced safety measures, there may be service delays for high value (>THB 40,000) shipments imported into Thailand.
United States
Due to government safety measures, some UPS Expedited shipments from European origins may experience delays.
Vietnam With immediate effect and until further notice, there will be limited delivery services for selected provinces within Southern Vietnam, except for Long Hau Industrial Park and Tan Kim Industrial Park in Long An Province, where delivery services will be temporarily suspended until further notice.

Some deliveries may not be possible due to the closure of shops and businesses, in which case UPS will return to sender. Please note: where goods are being returned, return surcharges apply.

Undeliverable parcels will carry one of these tracking statuses:

C5 – Emergency

DH – NO UPS CNTRL

Shipments to UPS Access Points may also be affected as some are not currently available.

Personal Protective Equipment

Please refer to the UK government website for advice about exporting PPE from the UK.

Restrictions may also apply when importing to or exporting from other countries. Please refer to the official customs information for your destination and origin countries.

 

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