Service Alerts

This page is updated regularly with the latest service alerts from our carriers.

Ukraine, Russia & Belarus

All services to and from Ukraine and Belarus are suspended until further notice, following Russia's invasion of Ukraine.

UPS and FedEx have also suspended service to and from Russia. DHL has suspended service to, but not from, Russia.

Packing List / Customs Invoice

Please note: any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU.

The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Carriers/Services

DPD / TG Euro Parcel

Last updated: Tuesday 21st May 2024.

From Friday 24th to Sunday 26th May, some roads in Central London, East London and Essex will be closed for the RideLondon cycling festival.

Deliveries that can't be made on Friday will be re-attempted on Tuesday 28th, after the bank holiday.

DHL / TG Express

Last updated: Friday 8th March 2024.

DHL Express automatically applies Postponed VAT Accounting (PVA) for all UK Imports, which applies to our TG Express and TG Economy import services. More info.

Please check this page for the latest service adjustments for all countries.

Country	Service restriction / info
Afghanistan	Service suspended until further notice.
Belarus	Service to and from Belarus suspended until further notice due to the invasion of Ukraine.
Russia	Service to Russia suspended until further notice due to the invasion of Ukraine.
Ukraine	Service to and from Ukraine suspended until further notice due to Russia's invasion of the country.

Evri

Last updated: Friday 12th January 2024.

No recent updates.

FedEx / TNT / TG International

Last updated: Friday 19th July 2024.

Please see the FedEx service alerts page for the latest update from FedEx.

All FedEx updates for shipments from the UK also apply to TG International (Depot). For updates for TG International (US Export), please refer to FedEx's US service page.

FedEx and TNT will be imposing a 500kg per shipment weight restriction on Express/Priority services sent within Europe from 8th August 2022 until further notice. Economy services remain unaffected.

Below are service restrictions for specific countries:

Destination	Service	Service restriction / info
Belarus	All FedEx services	All services to and from Belarus have been suspended until further notice following Russia's invasion of Ukraine. Shipments in transit will be temporarily stored in the network.
Russia	All FedEx services	All services to and from Russia have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network.
Ukraine	All FedEx & TNT services	All services to and from Ukraine have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network.

Any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU. The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Landmark Global

Last updated: Friday 16th August 2024

There may be delays for services to the following destinations:

Country	Service restriction / info
Australia	See Aus Post service updates.
Canada	See Canada Post service updates.
France	Mont Blanc Tunnel is closed for 15 weeks from September 2nd to December 16th 2024, which may cause some traffic interruptions.

UPS

Last updated: Tuesday 11th July 2023.

Please see UPS' Service Alerts.

Specific regions with suspended or restricted service are listed below:

Country	Service suspension
Belarus	UPS has suspended shipments to and from Belarus as a result of the invasion of Ukraine.
Russia	UPS has suspended shipments to and from Russia as a result of the invasion of Ukraine.
Ukraine	UPS has suspended all services to and from Ukraine following Russia's invasion of the country. Packages in transit will be temporarily stored in the network. UPS will re-establish service as soon as it is practical and safe to do so.