Transglobal Express - Worldwide Parcel Delivery
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Service Alerts

This page is updated regularly with the latest service alerts from our carriers, relating to the impact of COVID-19 and the Brexit transition.

Europe

All courier networks are experiencing delays to Europe due to the impact of Brexit. Please refer to our Brexit page for information on new customs requirements.

Undeliverable Items / Returns

Some countries are currently under lockdown and non-essential shops are closed. Before attempting to send to business addresses, please first check that they are open.

Where undeliverable goods are being returned, return surcharges may apply. Please refer to the carrier information below.

Packing List / Customs Invoice

Please note: any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU.

The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Air Freight Services

Due to the coronavirus many flights have been cancelled worldwide which has impacted both availability and price. All rates and services are subject to confirmation.

Carriers/Services

Asendia

Last updated: Thursday 7th January 2021.

Our Asendia service is temporarily suspended due to technical issues relating to the new customs requirements.

DPD / TG Euro Parcel

Last updated: Wednesday 8th December 2021.

Please refer to DPD's latest bulletin (PDF). Please expect delays of 24-48 hours for most European destinations.

There are delays of up to 3 days for the Czech Republic.

We have suspended service to Italy until further notice due to issues with returned shipments.

There are countries where non-essential shops and businesses are closed; therefore, the advice from DPD is to check before shipping that the person/business you are sending to is able to receive parcels, to avoid unnecessary costs. In each country, DPD will attempt delivery where possible and return to you if the driver is unable to gain access.

Please note: where goods are being returned, return surcharges apply.

With immediate effect, DPD will no longer ask customers to sign its handheld units and instead drivers will sign it on their behalf. DPD will record the consignee's name and a 'Delivered on Authority' message in the signature section of the unit.

You can still track and trace your parcels as before.

DHL / TG Express

Last updated: Tuesday 18th January 2022.

There may be delays depending on the destination country. Please check this page for the latest service adjustments. This page lists both global and regional delays - please check both.

Customers are asked to check potential local delivery disruptions with their recipients before booking their shipment.

Country Service restriction / info
China

There will be a temporary weight limit restriction for imports from China and Hong Kong of max 1,000kg per pick up per day as of 26th December 2021 and until further notice.

PLEASE NOTE: There is a temporary weight restriction of 100kg per collection per day for imports from the following regions in South China, from 12th January until further notice:

CAN/Guangzhou
DGM/Dongguan
ZUH/Zhuhai
SZX/Shenzhen
SWA/Shantou

Deliveries to the following areas of South China have been suspended until 23rd January:

Shenzen, Dongguan, Chaoshan and Huizhou area (service codes SZX, DGM and SWA).

Cuba Service temporarily suspended.

FedEx / TNT / TG International

Last updated: Wednesday 19th January 2022.

FedEx/TNT have suspended service, or reported delays, for a number of destinations - please see the FedEx service alerts page for the full list.

FedEx International Economy & TG International Economy shipments to and from the US, Canada and Latin America may be delayed due to severe weather conditions and developments related to the COVID-19 Omicron variant. There may be a delay of at least 72 hours versus quoted transit times.

Below are service restrictions for specific countries:

Destination Service Service restriction / info
Australia FedEx International Priority Shipments should not exceed combined weight of 100kg per shipper per day (actual or volumetric weight).
Canada All FedEx services From 17th May 2021, there will be the following extensions to transit times due to high demand and strain on network capacity:

FedEx International Priority +1 day

FedEx International Priority Freight +1 day

FedEx International Economy +1 day

Fedex International Economy Freight (currently suspended) +9 days
Finland All FedEx/TNT services International multi-piece shipments will remain in FedEx's possession until all pieces have arrived. This is due to new customs rules from Finland. Delays of several days or even weeks may result if pieces do not arrive at the same time.
Hong Kong FedEx International Economy Due to significant delays, this service is suspended until further notice.
Italy All FedEx/TNT services If the recipient's place of business is closed, your shipment will be returned.
Laos All FedEx services Temporary suspension of all liquids and lithium batteries, including those contained in equipment.
Latin America All FedEx services From 17th May 2021, there will be the following extensions to transit times due to high demand and strain on network capacity:

FedEx International Priority +1 day

FedEx International Priority Freight +1 day

FedEx International Economy +1 day

Fedex International Economy Freight (currently suspended) +9 days
New Zealand FedEx International Priority Shipments should not exceed combined weight of 100kg per shipper per day (actual or volumetric weight).
Portugal All FedEx/TNT services Non-essential shops and businesses are closed.  Pick-ups and deliveries may be impacted. If your recipient's place of business is closed, your shipment will be returned. Please check first before sending.
United States All FedEx services There are the following extensions to transit times due to high demand and strain on network capacity:

FedEx International Priority Freight +5 days

Fedex International Economy Freight (currently suspended) +9 days

For updates for our TG International services from the US, please see FedEx's US service page.

Recipients will not be asked to sign for deliveries.

Any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU. The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Landmark Global

Last updated: Monday 17th January 2022.

There may be delays for services to the following destinations:

Country Service restriction / info
Australia There may be delays due to high demand and limited capacity, with processing delays in Melbourne and Sydney.
Bulgaria There may be some delays for the DDU service due to limited flight capacity / destination handling.
Canada There may be some delays for the DDU service due to limited flight capacity / destination handling.
France South West France is experiencing bad weather conditions with
flooding. There may be some delays in zip codes  31330, 31790, 47270, 47600, 82120, 82130, 82210, 82500, and 82600, as well as zip codes starting with 11 (Aude department).
Italy There may be some delays for the DDU service due to limited flight capacity / destination handling.
Malta There may be some delays for the DDU service due to limited flight capacity / destination handling.
New Zealand There may be some delays for the DDU service due to limited flight capacity / destination handling.
Poland There may be some delays for the DDU service due to limited flight capacity / destination handling.
Sweden There may be some delays for the DDU service due to limited flight capacity / destination handling.

UPS

Last updated: Wednesday 22nd December 2021.

As of 16th August 2021, UPS have resumed asking for signatures for Signature Required and Adult Signature Required deliveries.

UPS Standard services to Greece, Hungary, Poland, Portugal, Romania and Spain are temporarily suspended.

UPS reports impacted service for a number of destinations due to lockdowns. Please see UPS' Service Alerts for the complete list.

Specific regions with suspended or restricted service are listed below:

Country Service suspension
China UPS has temporarily suspended pick-ups and deliveries in some postcode areas of China due to new confirmed cases of COVID-19.

Please refer to the latest UPS service alert for a complete list.
Macau With immediate effect and until further notice, there will be limited pick-up and delivery services in selected areas of Macau, due to COVID-19 safety protocols. Temporary service delays are expected for both imports and exports.
Netherlands Due to the closure of all non-essential retail locations until 14th January, some deliveries may be impacted. UPS will attempt to verify whether a delivery location is closed before returning parcel to sender. Please check before sending.
United States
Due to government safety measures, some UPS Expedited shipments from European origins may experience delays.
Vietnam Due to pandemic safety protocols, there may be potential temporary adjustments for pick-up and delivery services within Mekong Delta region (Can Tho, An Giang, Dong Thap, Long An, Tien Giang, Vinh Long, Ben Tre, Tra Vinh, Soc Trang, Hau Giang, Bac Lieu, Ca Mau and Kien Giang).

Some deliveries may not be possible due to the closure of shops and businesses, in which case UPS will return to sender. Please note: where goods are being returned, return surcharges apply.

Undeliverable parcels will carry one of these tracking statuses:

C5 – Emergency

DH – NO UPS CNTRL

Shipments to UPS Access Points may also be affected as some are not currently available.

Personal Protective Equipment

Please refer to the UK government website for advice about exporting PPE from the UK.

Restrictions may also apply when importing to or exporting from other countries. Please refer to the official customs information for your destination and origin countries.

 

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