Transglobal Express - Worldwide Parcel Delivery
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Service Alerts

This page is updated regularly with the latest service alerts from our carriers.

Israel

Due to the ongoing conflict in Israel, disruption to all parcel services is expected. Please refer to carrier information below.

Ukraine, Russia & Belarus

All services to and from Ukraine and Belarus are suspended until further notice, following Russia's invasion of Ukraine.

UPS and FedEx have also suspended service to and from Russia. DHL has suspended service to, but not from, Russia.

Packing List / Customs Invoice

Please note: any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU.

The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Carriers/Services

DPD / TG Euro Parcel

Last updated: Thursday 19th October 2023.

Storm Babet has impacted deliveries in Scotland - a red warning has been issued for strong winds and heavy rain.

Most impacted areas include the Highlands, Aberdeen, Dundee, Orkney and Shetland. There is likely to be a 24-hour delay in these areas.

DHL / TG Express

Last updated: Monday 4th December 2023.

DHL Express automatically applies Postponed VAT Accounting (PVA) for all UK Imports, which applies to our TG Express and TG Economy import services. More info.

Please check this page for the latest service adjustments for all countries.

Country Service restriction / info
Afghanistan Service suspended until further notice.
Belarus Service to and from Belarus suspended until further notice due to the invasion of Ukraine.
Northern Ireland Severe weather due to Storm Babet may cause some delays in the following postcodes: BT
Russia Service to Russia suspended until further notice due to the invasion of Ukraine.
Ukraine Service to and from Ukraine suspended until further notice due to Russia's invasion of the country.

Evri

Last updated: Tuesday 5th December 2023.

Please note that due to heavy snow, deliveries to the following areas in Cumbria are subject to a 24-hour delay:

LA11 6, LA11 7, LA11 9, LA12 0, LA12 7, LA12 8, LA12 9, LA13 0, LA13 9, LA14 1, LA14 2, LA14 3, LA14 4, LA14 5, LA14 9, LA15 8, LA16 7, LA17 7, LA18 4, LA18 5, LA19 5, LA20 6, LA21 8, LA22 0, LA22 9, LA23 1, LA23 2, LA23 3, LA5 0, LA7 7, LA8 0, LA8 8, LA8 9, LA9 4, LA9 5, LA9 6, LA9 7, LA9 9.

FedEx / TNT / TG International

Last updated: Wednesday 29th November 2023.

Please see the FedEx service alerts page for the latest update from FedEx.

All FedEx updates for shipments from the UK also apply to TG International (Depot). For updates for TG International (US Export), please refer to FedEx's US service page.

FedEx and TNT will be imposing a 500kg per shipment weight restriction on Express/Priority services sent within Europe from 8th August 2022 until further notice. Economy services remain unaffected.

Below are service restrictions for specific countries:

Destination Service Service restriction / info
Belarus All FedEx services All services to and from Belarus have been suspended until further notice following Russia's invasion of Ukraine. Shipments in transit will be temporarily stored in the network.
Russia All FedEx services All services to and from Russia have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network.
Ukraine All FedEx & TNT services All services to and from Ukraine have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network.

Any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU. The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Landmark Global

Last updated: Wednesday 6th December 2023.

There may be delays for services to the following destinations:

Country Service restriction / info
Australia See Aus Post service updates.

There may be some delays for the DDU service due to limited flight capacity / destination handling.
Austria There may be some delays for the DDU service due to destination handling.
Bulgaria There may be some delays due to adverse weather conditions.
Canada There may be some delays due to adverse weather conditions.

There may also be some delays for the DDU service due to destination handling.
France The Mont Blanc Tunnel is currently closed until 18th December 2023.
Germany Landmark is currently experiencing delays in Germany due to weather conditions and transport issues. The expected delay is currently 3 days.
Ireland There may be some delays for the DDU service due to destination handling.
Italy The Mont Blanc tunnel is closed for 3 months from 1st September 2023. This may cause slight delays.
Netherlands There may be some delays for the DDU service due to destination handling.
Norway From 1st January 2024, Norway is abolishing the VAT exemption and other indirect taxes on low-value goods below 350 NOK, sent from foreign sellers to consumers (B2C).

There may also be some delays for the DDU service due to destination handling.
Romania There may be some delays due to adverse weather conditions.

TG Economy Direct

Last updated: Thursday 26th October 2023.

Service to Israel is temporarily suspended as flights are being used for aid only.

Existing volume will continue to be delivered to their hub for despatch after 1st November.

UPS

Last updated: Tuesday 11th July 2023.

Please see UPS' Service Alerts.

Specific regions with suspended or restricted service are listed below:

Country Service suspension
Belarus UPS has suspended shipments to and from Belarus as a result of the invasion of Ukraine.
Russia UPS has suspended shipments to and from Russia as a result of the invasion of Ukraine.
Ukraine UPS has suspended all services to and from Ukraine following Russia's invasion of the country. Packages in transit will be temporarily stored in the network. UPS will re-establish service as soon as it is practical and safe to do so.

Some deliveries may not be possible due to the closure of shops and businesses due to COVID-19, in which case UPS will return to sender. Please note: where goods are being returned, return surcharges apply.

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