Transglobal Express - Worldwide Parcel Delivery
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    Saturday, 09:00 - 13:00. Calls recorded.

Service Alerts

This page is updated regularly with the latest service alerts from our carriers.

Ukraine, Russia & Belarus

All services to and from Ukraine and Belarus are suspended until further notice, following Russia's invasion of Ukraine.

UPS and FedEx have also suspended service to and from Russia. DHL has suspended service to, but not from, Russia.

Shipments already in transit will be temporarily stored in carrier networks. You can check the current status of your shipment through tracking.

China

DHL / TG Express - Service for shipments to the East China area (Shanghai, Zhejiang, Jiangsu, Anhui) is limited to 30kg per piece until further notice. For shipments from in East China, there is a temporary weight restriction of 200kg per pick-up per day until further notice. There may be continuing service disruption to and from East China due to the evolving COVID situation.

FedEx - FedEx International Priority Freight and FedEx International Economy Freight are suspended to Shanghai until further notice due to a COVID-19 lockdown in the region.

UPS - Pick-ups and deliveries are temporarily suspended in some areas of China. Imports to Shanghai, Jiangsu and Zhejiang are temporarily suspended but set to resume:

  • 9th May 2022: Jiangsu and Zhejiang Provinces
  • 16th May 2022: Shanghai

Please refer to the latest UPS service alert for a complete list.

Europe

All courier networks are experiencing delays to Europe due to the impact of Brexit. Please refer to our Brexit page for information on new customs requirements.

Undeliverable Items / Returns

Some countries are currently under lockdown and non-essential shops are closed. Before attempting to send to business addresses, please first check that they are open.

Where undeliverable goods are being returned, return surcharges may apply. Please refer to the carrier information below.

Packing List / Customs Invoice

Please note: any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU.

The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Air Freight Services

Due to the coronavirus many flights have been cancelled worldwide which has impacted both availability and price. All rates and services are subject to confirmation.

Carriers/Services

DPD / TG Euro Parcel

Last updated: Tuesday 15th March 2022.

Please refer to DPD's latest bulletin (PDF). Please expect delays of 24-48 hours for most European destinations.

We have suspended service to the following destinations due to customs clearance issues: Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia.

Please note: where goods are being returned, return surcharges apply.

DHL / TG Express

Last updated: Monday 16th May 2022.

From 1st February 2022, DHL Express will automatically apply Postponed VAT Accounting (PVA) for all UK Imports. This will apply to our TG Express and TG Economy import services. More info.

There may be delays depending on the destination country. Please check this page for the latest service adjustments. This page lists both global and regional delays - please check both.

Customers are asked to check potential local delivery disruptions with their recipients before booking their shipment.

Country Service restriction / info
Afghanistan Service suspended until further notice.
Belarus Service to and from Belarus suspended until further notice due to the invasion of Ukraine.
China Service for shipments to the East China area (Shanghai, Zhejiang, Jiangsu, Anhui) is limited to 30kg per piece until further notice. For shipments from in East China, there is a temporary weight restriction of 200kg per pick-up per day until further notice. There may be continuing service disruption to and from East China due to the evolving COVID situation.
Russia Service to Russia suspended until further notice due to the invasion of Ukraine.
Ukraine Service to and from Ukraine suspended until further notice due to Russia's invasion of the country.

FedEx / TNT / TG International

Last updated: Monday 9th May 2022.

FedEx is currently reporting the following regional delays and suspensions - please see the FedEx service alerts page for the full list.

All FedEx updates for shipments from the UK also apply to TG International (Depot). For updates for TG International (US Export), please refer to FedEx's US service page.

  • Intra-European: FedEx International Priority ( & Freight) and TNT Express may experience delays of 24 hours. TNT Express non-conveyable express shipments (32kg-68kg) are suspended until further notice.
  • Intercontinental: FedEx non-conveyable shipments (economy and express, but applies to 32kg-68kg only for express) to AMEA (Asia, Middle East, Africa) countries are suspended until further notice. FedEx non-conveyable shipments to the USA are suspended until further notice. For FedEx International Economy Freight (>68kg) and non-conveyable shipments from the USA to Europe, volume is restricted.

Non-conveyable shipments are non-palletised shipments exceeding one or more of the following: weight >32kg, length >121 cm, width and height >76 cm, and/or length + girth >266 cm.

Below are service restrictions for specific countries:

Destination Service Service restriction / info
Australia FedEx International Priority Shipments should not exceed combined weight of 100kg per shipper per day (actual or volumetric weight).
Belarus All FedEx services All services to and from Belarus have been suspended until further notice following Russia's invasion of Ukraine. Shipments in transit will be temporarily stored in the network.
China All FedEx services FedEx International Priority Freight and FedEx International Economy Freight are suspended to Shanghai until further notice due to a COVID-19 lockdown in the region.
Finland All FedEx/TNT services International multi-piece shipments will remain in FedEx's possession until all pieces have arrived. This is due to new customs rules from Finland. Delays of several days or even weeks may result if pieces do not arrive at the same time.
Laos All FedEx services Temporary suspension of all liquids and lithium batteries, including those contained in equipment.
New Zealand FedEx International Priority Shipments should not exceed combined weight of 100kg per shipper per day (actual or volumetric weight).
Russia All FedEx services All services to and from Russia have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network.
Ukraine All FedEx/TNT services All services to and from Ukraine have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network.

Any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU. The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Landmark Global

Last updated: Tuesday 3rd May 2022.

There may be delays for services to the following destinations:

Country Service restriction / info
Australia There may be delays due to high demand and limited capacity. Australia Post is facing some disruption in Queensland and New South Wales due to severe weather and flooding.
Bulgaria DDU service: Bulgarian Post has informed Landmark that they have been experiencing IT issues since the 16th April 2022. Currently, all IT systems remain down. As a result, Bulgaria Post will not be able to provide tracking details and are unable to meet delivery standards until systems are back up.
Canada There may be some delays due to adverse weather conditions.
Greece There may be some delays for the DDU service due to limited flight capacity / destination handling.
Italy There may be some delays for the DDU service due to limited flight capacity / destination handling.
New Zealand There may be some delays for the DDU service due to limited flight capacity / destination handling.

UPS

Last updated: Friday 6th May 2022.

From Monday 9th May, the contactless delivery procedure will be modified following recent COVID changes. For any parcel that has “Signature required”, UPS will reinstate collecting the signature for all parcels. If the consignee refuses to sign, this will be recorded as REFUSED and returned to the UPS centre.

Due to adjustments according to COVID safety protocol, there may be impact to delivery times in the Indian Subcontinent, the Middle East and Africa.

UPS Standard services to Greece, Hungary, Poland, Portugal, Romania and Spain are temporarily suspended.

UPS reports impacted service for a number of destinations due to lockdowns. Please see UPS' Service Alerts for the complete list.

Specific regions with suspended or restricted service are listed below:

Country Service suspension
Belarus UPS has suspended shipments to and from Belarus as a result of the invasion of Ukraine.
China UPS has temporarily suspended pick-ups and deliveries in some areas of China due to new confirmed cases of COVID-19. Imports to Shanghai, Jiangsu and Zhejiang are temporarily suspended but set to resume:

9th May 2022: Jiangsu and Zhejiang Provinces
16th May 2022: Shanghai

Please refer to the latest UPS service alert for a complete list.
Macau With immediate effect and until further notice, there will be limited pick-up and delivery services in selected areas of Macau, due to COVID-19 safety protocols. Temporary service delays are expected for both imports and exports.
Russia UPS has suspended shipments to and from Russia as a result of the invasion of Ukraine.
Ukraine UPS has suspended all services to and from Ukraine following Russia's invasion of the country. Packages in transit will be temporarily stored in the network. UPS will re-establish service as soon as it is practical and safe to do so.

Some deliveries may not be possible due to the closure of shops and businesses, in which case UPS will return to sender. Please note: where goods are being returned, return surcharges apply.

Personal Protective Equipment

Please refer to the UK government website for advice about exporting PPE from the UK.

Restrictions may also apply when importing to or exporting from other countries. Please refer to the official customs information for your destination and origin countries.

 

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