Transglobal Express - Worldwide Parcel Delivery
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Service Alerts

This page is updated regularly with the latest service alerts from our carriers, relating to the impact of COVID-19 and the Brexit transition.

Europe

All courier networks are experiencing delays to Europe due to the impact of Brexit. Please refer to our Brexit page for information on new customs requirements.

Undeliverable Items / Returns

Some countries, including the UK, are currently under lockdown and non-essential shops are closed. Before attempting to send to business addresses, please first check that they are open.

Where undeliverable goods are being returned, return surcharges may apply. Please refer to the carrier information below.

Packing List / Customs Invoice

Please note: any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU.

The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Air Freight Services

Due to the coronavirus many flights have been cancelled worldwide which has impacted both availability and price. All rates and services are subject to confirmation.

Carriers/Services

Asendia

Last updated: Thursday 7th January 2021.

Our Asendia service is temporarily suspended due to technical issues relating to the new customs requirements.

DPD / TG Euro Parcel

Last updated: Wednesday 23rd June 2021.

Please refer to DPD's latest bulletin (PDF). Please expect delays of 24-48 hours for most European destinations.

There are delays of up to 3 days for the Czech Republic.

There may also be delays of 24 hours for parcels bound to the Republic of Ireland and other EU destinations due to a failure of the HMRC export system on 23rd June. However, DPD does not expect any further delays.

There are countries where non-essential shops and businesses are closed; therefore, the advice from DPD is to check before shipping that the person/business you are sending to is able to receive parcels, to avoid unnecessary costs. In each country, DPD will attempt delivery where possible and return to you if the driver is unable to gain access.

Please note: where goods are being returned, return surcharges apply.

With immediate effect, DPD will no longer ask customers to sign its handheld units and instead drivers will sign it on their behalf. DPD will record the consignee's name and a 'Delivered on Authority' message in the signature section of the unit.

You can still track and trace your parcels as before.

DHL / TG Express

Last updated: Tuesday 8th June 2021.

There may be some delays depending on the destination country. Please check this page for the latest service adjustments. This page lists both global and regional delays - please check both.

From Monday 25th January, all DHL and TG Express services from the UK to Germany will be suspended until further notice. This is to allow DHL to clear backlog.

Services to Cuba are suspended.

Customers are asked to check potential local delivery disruptions with their recipients before booking their shipment.

FedEx / TNT / TG International

Last updated: Friday 16th July 2021.

FedEx/TNT have suspended service, or reported delays, for a number of destinations - please see the FedEx service alerts page for the full list.

FedEx is experiencing service disruption due to severe weather in Belgium, Germany and the Netherlands. A small number of flights at the Liege hub were affected on 15th July. Industrial action has also started on FedEx sites in France.

Some Express shipments transiting via Belgium and France may experience delays of up to 48 hours. FedEx and TNT pick-ups and deliveries in France may be affected. FedEx is advising its customers in France to hold shipments wherever possible until Monday 19th July. Shipments transiting via the Charles de Gaulle hub are not affected.

Below are service restrictions for specific countries:

Destination Service Service restriction / info
Australia FedEx International Priority Shipments should not exceed combined weight of 100kg per shipper per day (actual or volumetric weight).
Canada All FedEx services From 17th May 2021, there will be the following extensions to transit times due to high demand and strain on network capacity:

FedEx International Priority +1 day

FedEx International Priority Freight +1 day

FedEx International Economy +1 day

Fedex International Economy Freight (currently suspended) +9 days
Finland All FedEx/TNT services International multi-piece shipments will remain in FedEx's possession until all pieces have arrived. This is due to new customs rules from Finland. Delays of several days or even weeks may result if pieces do not arrive at the same time.
France All FedEx/TNT services There is a regional lockdown in the following areas until April 16th:

Paris area: zip codes starting with 75, 77, 78, 91, 92, 93, 94, 95

North of France: zip codes starting with 02, 59, 60, 62, 80

Northwest: zip codes starting with 27, 76

Southeast: zip codes starting with 06

Deliveries will be done without any contact, but signature upon delivery can be done with the recipient’s own pen or company stamp.
Italy All FedEx/TNT services If the recipient's place of business is closed, your shipment will be returned.
Laos All FedEx services Temporary suspension of all liquids and lithium batteries, including those contained in equipment.
Latin America All FedEx services From 17th May 2021, there will be the following extensions to transit times due to high demand and strain on network capacity:

FedEx International Priority +1 day

FedEx International Priority Freight +1 day

FedEx International Economy +1 day

Fedex International Economy Freight (currently suspended) +9 days
New Zealand FedEx International Priority Shipments should not exceed combined weight of 100kg per shipper per day (actual or volumetric weight).
Portugal All FedEx/TNT services Non-essential shops and businesses are closed.  Pick-ups and deliveries may be impacted. If your recipient's place of business is closed, your shipment will be returned. Please check first before sending.
United States All FedEx services From 24th May 2021, there will be the following extensions to transit times due to high demand and strain on network capacity:

FedEx International Priority Freight +1 day

FedEx International Economy +3 days

Fedex International Economy Freight (currently suspended) +9 days

For updates for our TG International services from the US, please see FedEx's US service page.

For PPE restrictions, please see below.

Recipients will not be asked to sign for deliveries.

Any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU. The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Landmark Global

Last updated: Monday 5th July 2021.

There may be delays for services to Canada, Chile, Greece, Israel, Italy, Lithuania, Macedonia and New Zealand due to high volumes and reduced staffing of local postal operators during lockdowns.

Force majeure (reduced legal obligation/liability due to natural disasters) still applies for mail delivery across Lithuania.

UPS

Last updated: Monday 2nd August 2021.

UPS Standard services to Greece, Hungary, Poland, Portugal, Romania and Spain are temporarily suspended.

UPS reports impacted service for a number of destinations due to lockdowns. Please see UPS' Service Alerts for the complete list.

Specific regions with suspended or restricted service are listed below:

Country Service suspension
China There may be temporary delivery and pick-up service adjustments for shipments to and from Nanjing, due to extra safety measures.

Pick-up and delivery are suspended in the following postcodes:

Jiangning / Lishui: 211100-211103, 211106, 211111-211113, 211121-211124, 211131-211132, 211134-211135, 211151, 211153, 211155, 211157, 211165, 211167-211169, 211199

Hanjiang: 225000-225268, 225600-225655, 225800-225832, 211400-211900

Hailing / Gaogang: 225300-225317, 225400-225475, 214500-214537, 225500-225541, 225700-225709, 225321-225327
Germany From 10th May 2021, an extra day will be added to the transit times for the UPS Standard service to Germany. This is due to the additional time currently required for customs clearance.
Thailand Due to enhanced safety measures, there may be service delays for low value shipments (valued below THB 40,000) imported into Thailand.
United States
Due to government safety measures, some UPS Expedited shipments from European origins may experience delays.
Vietnam With immediate effect and until further notice, there will be limited pickup services for exports and additional transit time for imports in the following provinces: An Giang, Ba Ria Vung Tau, Bac Lieu, Ben Tre, Binh Dinh, Binh Duong, Binh Phuoc, Binh Thuan, Ca Mau, Can Tho, Da Nang, Dak Lak, Dak Nong, Dong Nai, Dong Thap, Gia Lai, Ha Tinh, Ho Chi Minh City, Khanh Hoa, Kien Giang, Lam Dong, Long An, Ninh Thuan, Phu Yen, Quang Binh, Quang Nam, Quang Ngai, Quang Tri, Soc Trang, Tay Ninh, Thua Thien Hue, Tien Giang, Tra Vinh, Vinh Long and Kontum.

Pickup and delivery services into Long Hau Industrial Park and Tan Kim Industrial Park in Long An Province will be temporarily suspended until further notice.

Customers are no longer required to sign for their deliveries. All residential deliveries will be marked as Driver Release.

Some deliveries may not be possible due to the closure of shops and businesses, in which case UPS will return to sender. Please note: where goods are being returned, return surcharges apply.

Undeliverable parcels will carry one of these tracking statuses:

C5 – Emergency

DH – NO UPS CNTRL

Shipments to UPS Access Points may also be affected as some are not currently available.

Personal Protective Equipment

Please refer to the UK government website for advice about exporting PPE from the UK.

Export authorisation for EU countries is no longer required as of May 26th 2020. However, some member states and third countries are still implementing additional restrictions, including bans or additional restrictions on the export of medicine and medical equipment.

Restrictions may also apply when exporting from countries outside of the EU. Please refer to the official customs information for your destination and origin countries.

China/Hong Kong:

From April 10th, 2020, PPE and selected medical items are subject to inspection by the China Inspection and Quarantine (CIQ) authority. This is in addition to the requirement for exporters to secure a Medical Device Product Registration Certificate (“NDPRC”) for commodities such as medical masks and protective clothes, infrared thermometers, ventilators. This is issued by the National Medical Products Administration (NMPA), formerly known as the China Food and Drug Administration (CFDA).

PPE shipments with FedEx/TNT from China must be a minimum of 50kg (if commercial - does not apply to personal shipments).

UPS states a limit of 50kg per shipment per customer for Personal Protective Equipment (PPE) shipments from Eastern and Northern China Mainland, excluding Beijing, Tianjin, Zhengzhou, Xian and Qingdao.

India:

Please visit dgft.gov.in for the latest guidance on PPE shipments to India.

United States:

Please refer to FEMA, which has extended the Temporary Final Rule designating US export prohibition of certain PPE resources until June 30th, 2021.

 

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