Service Alerts
This page is updated regularly with the latest service alerts from our carriers.
Israel
Due to the ongoing conflict in Israel, disruption to all parcel services is expected. Please refer to carrier information below.
Ukraine, Russia & Belarus
All services to and from Ukraine and Belarus are suspended until further notice, following Russia's invasion of Ukraine.
UPS and FedEx have also suspended service to and from Russia. DHL has suspended service to, but not from, Russia.
Packing List / Customs Invoice
Please note: any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU.
The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.
Carriers/Services
DPD / TG Euro Parcel
Last updated: Thursday 19th October 2023.
Storm Babet has impacted deliveries in Scotland - a red warning has been issued for strong winds and heavy rain.
Most impacted areas include the Highlands, Aberdeen, Dundee, Orkney and Shetland. There is likely to be a 24-hour delay in these areas.
DHL / TG Express
Last updated: Friday 20th October 2023.
DHL Express automatically applies Postponed VAT Accounting (PVA) for all UK Imports, which applies to our TG Express and TG Economy import services. More info.
Please check this page for the latest service adjustments for all countries.
| Country | Service restriction / info |
|---|---|
| Afghanistan | Service suspended until further notice. |
| Belarus | Service to and from Belarus suspended until further notice due to the invasion of Ukraine. |
| Northern Ireland | Severe weather due to Storm Babet may cause some delays in the following postcodes: BT |
| Russia | Service to Russia suspended until further notice due to the invasion of Ukraine. |
| Scotland | Severe weather due to Storm Babet may cause some delays in the following postcodes: AB (except AB36, 37, 38, 55 & 56), EH, G, FK1-16, KA (except KA27-28), KY1-13, K99, ML1-11, PA 1-19, DD9-10, ZE |
| Ukraine | Service to and from Ukraine suspended until further notice due to Russia's invasion of the country. |
Evri
Last updated: Wednesday 4th January 2023.
There are no recent updates from Evri.
FedEx / TNT / TG International
Last updated: Wednesday 29th November 2023.
Please see the FedEx service alerts page for the latest update from FedEx.
All FedEx updates for shipments from the UK also apply to TG International (Depot). For updates for TG International (US Export), please refer to FedEx's US service page.
FedEx and TNT will be imposing a 500kg per shipment weight restriction on Express/Priority services sent within Europe from 8th August 2022 until further notice. Economy services remain unaffected.
Below are service restrictions for specific countries:
| Destination | Service | Service restriction / info |
|---|---|---|
| Belarus | All FedEx services | All services to and from Belarus have been suspended until further notice following Russia's invasion of Ukraine. Shipments in transit will be temporarily stored in the network. |
| Russia | All FedEx services | All services to and from Russia have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network. |
| Ukraine | All FedEx & TNT services | All services to and from Ukraine have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network. |
Any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU. The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.
Landmark Global
Last updated: Monday 27th November 2023.
There may be delays for services to the following destinations:
| Country | Service restriction / info |
|---|---|
| Australia | See Aus Post service updates. There may be some delays for the DDU service due to limited flight capacity / destination handling. |
| Canada | There may be some delays due to adverse weather conditions. There may also be some delays for the DDU service due to destination handling. |
| France | The Mont Blanc Tunnel is currently closed until 18th December 2023. |
| Italy | The Mont Blanc tunnel is closed for 3 months from 1st September 2023. This may cause slight delays. |
| Netherlands | There may be some delays for the DDU service due to destination handling. |
| Norway | From 1st January 2024, Norway is abolishing the VAT exemption and other indirect taxes on low-value goods below 350 NOK, sent from foreign sellers to consumers (B2C). |
| Spain | There may be some delays for the DDU service due to limited flight capacity / destination handling. |
TG Economy Direct
Last updated: Thursday 26th October 2023.
Service to Israel is temporarily suspended as flights are being used for aid only.
Existing volume will continue to be delivered to their hub for despatch after 1st November.
UPS
Last updated: Tuesday 11th July 2023.
Please see UPS' Service Alerts.
Specific regions with suspended or restricted service are listed below:
| Country | Service suspension |
|---|---|
| Belarus | UPS has suspended shipments to and from Belarus as a result of the invasion of Ukraine. |
| Russia | UPS has suspended shipments to and from Russia as a result of the invasion of Ukraine. |
| Ukraine | UPS has suspended all services to and from Ukraine following Russia's invasion of the country. Packages in transit will be temporarily stored in the network. UPS will re-establish service as soon as it is practical and safe to do so. |
Some deliveries may not be possible due to the closure of shops and businesses due to COVID-19, in which case UPS will return to sender. Please note: where goods are being returned, return surcharges apply.
