Service Alerts

This page is updated regularly with the latest service alerts from our carriers.

Ukraine, Russia & Belarus

All services to and from Ukraine and Belarus are suspended until further notice, following Russia's invasion of Ukraine.

UPS and FedEx have also suspended service to and from Russia. DHL has suspended service to, but not from, Russia.

Packing List / Customs Invoice

Please note: any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU.

TNT will not hold shipments while paperwork is corrected. Return fees apply as follows:

From depot: £15
From international gateway hub: £25
From international location: A full return shipping charge will apply. Please contact us for a quote.

Carriers/Services

DPD / TG Euro Parcel

Last updated: Monday 14th April 2025.

No recent updates.

DHL / TG Express

Last updated: Monday 14th April 2025.

Please see the DHL service alerts page for the latest updates.

DHL Express automatically applies Postponed VAT Accounting (PVA) for all UK Imports, which applies to our TG Express and TG Economy import services. More info.

Specific regions with suspended or restricted service are listed below:

Country	Service restriction / info
Afghanistan	Service suspended until further notice.
Belarus	Service to and from Belarus suspended until further notice due to the invasion of Ukraine.
Russia	Service to Russia suspended until further notice due to the invasion of Ukraine.
Ukraine	Service to and from Ukraine suspended until further notice due to Russia's invasion of the country.

Evri

Last updated: Monday 14th April 2025.

No recent updates.

FedEx / TNT / TG International

Last updated: Monday 14th April 2025.

Please see the FedEx service alerts page for the latest update from FedEx.

All FedEx updates for shipments from the UK also apply to TG International (Depot). For updates for TG International (US Export), please refer to FedEx's US service page.

Below are service restrictions for specific countries:

Destination	Service	Service restriction / info
Belarus	All FedEx services	All services to and from Belarus have been suspended until further notice following Russia's invasion of Ukraine. Shipments in transit will be temporarily stored in the network.
Russia	All FedEx services	All services to and from Russia have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network.
Ukraine	All FedEx & TNT services	All services to and from Ukraine have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network.

Any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU. The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Landmark Global

Last updated: Monday 14th April 2025

There may be delays for services to the following destinations:

Country	Service restriction / info
Australia	See Aus Post service updates.
Canada	See Canada Post service updates.

UPS

Last updated: Monday 14th April 2025.

Important: Valid Government issued photo ID must be provided for all international shipments with UPS collection from a residential address - more information

Please see UPS' Service Alerts.

Specific regions with suspended or restricted service are listed below:

Country	Service suspension
Belarus	UPS has suspended shipments to and from Belarus as a result of the invasion of Ukraine.
Russia	UPS has suspended shipments to and from Russia as a result of the invasion of Ukraine.
Ukraine	UPS has suspended all services to and from Ukraine following Russia's invasion of the country. Packages in transit will be temporarily stored in the network. UPS will re-establish service as soon as it is practical and safe to do so.