This page is updated regularly with the latest service alerts from our carriers, relating to the impact of COVID-19 and the Brexit transition.
All courier networks are experiencing delays to Europe due to the impact of Brexit. Please refer to our Brexit page for information on new customs requirements.
Undeliverable Items / Returns
Some countries, including the UK, are currently under lockdown and non-essential shops are closed. Before attempting to send to business addresses, please first check that they are open.
Where undeliverable goods are being returned, return surcharges may apply. Please refer to the carrier information below.
Packing List / Customs Invoice
Please note: any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU.
The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.
Air Freight Services
Due to the coronavirus many flights have been cancelled worldwide which has impacted both availability and price. All rates and services are subject to confirmation.
Last updated: Thursday 7th January 2021.
Our Asendia service is temporarily suspended due to technical issues relating to the new customs requirements.
DPD / TG Euro Parcel
Last updated: Wednesday 5th May.
Please refer to DPD's latest COVID-19 bulletins. Currently no suspensions are reported, but please expect delays of 24-48 hours for most European destinations.
For the Czech Republic and Greece, there are delays of up to 3 days; for Austria, up to 4 days; for Spain, up to 5 days.
There are countries where non-essential shops and businesses are closed; therefore, the advice from DPD is to check before shipping that the person/business you are sending to is able to receive parcels, to avoid unnecessary costs. In each country, DPD will attempt delivery where possible and return to you if the driver is unable to gain access.
Please note: where goods are being returned, return surcharges apply.
With immediate effect, DPD will no longer ask customers to sign its handheld units and instead drivers will sign it on their behalf. DPD will record the consignee's name and a 'Delivered on Authority' message in the signature section of the unit.
You can still track and trace your parcels as before.
DHL / TG Express
Last updated: Tuesday 2nd February 2021.
From Monday 25th January, all DHL and TG Express services from the UK to Germany will be suspended until further notice. This is to allow DHL to clear backlog.
Services to Cuba are suspended.
There may be some delays depending on the destination country. Please check this page for the latest service adjustments. This page lists both global and regional delays - please check both.
Customers are asked to check potential local delivery disruptions with their recipients before booking their shipment.
FedEx / TNT / TG International
Last updated: Friday 30th April 2021.
FedEx/TNT has suspended service, or reported delays, for a number of destinations - please see the FedEx service alerts page for the full list.
From Monday 3rd May, International Economy Freight services to the Americas will be suspended until further notice.
Delays are expected for economy and economy freight shipments from Europe to the US, Canada and Latin America. This is due to an unexpected surge in network volume, leading to prioritisation of express shipments.
E-cigarettes and vaping products are now banned on all FedEx and TNT services globally.
Below are service restrictions for services that are still active:
||Service restriction / info
|Australia, New Zealand
||FedEx Express/TNT Express
||Shipments should not exceed combined weight of 100kg per shipper per day (actual or volumetric weight).
||All FedEx/TNT services
||There is a regional lockdown in the following areas until April 16th:
Paris area: zip codes starting with 75, 77, 78, 91, 92, 93, 94, 95
North of France: zip codes starting with 02, 59, 60, 62, 80
Northwest: zip codes starting with 27, 76
Southeast: zip codes starting with 06
Deliveries will be done without any contact, but signature upon delivery can be done with the recipient’s own pen or company stamp.
||All FedEx/TNT services
||If the recipient's place of business is closed, your shipment will be returned.
||All FedEx/TNT services
||Temporary suspension of all liquids and lithium batteries, including those contained in equipment.
||All FedEx/TNT services
||Non-essential shops and businesses are closed. Pick-ups and deliveries may be impacted. If your recipient's place of business is closed, your shipment will be returned. Please check first before sending.
For updates for our TG International services from the US, please see FedEx's US service page.
For PPE restrictions, please see below.
Recipients will not be asked to sign for deliveries.
Any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU. The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.
Last updated: Tuesday 4th May 2021
There may be delays for services to Greece, Italy, Latvia, Lithuania and Slovakia due to high volumes and reduced staffing of local postal operators during lockdowns.
Inbound and outbound postal services for Malta remain severely disrupted until further notice. Force majeure (reduced legal obligation/liability due to natural disasters) still applies for mail delivery across Malta.
Last updated: Wednesday 28th April 2021.
UPS Standard services to Greece, Hungary, Poland, Portugal, Romania and Spain are temporarily suspended.
Due to the COVID-19 pandemic, some shipments to and from India may experience a delay. However, UPS pick-ups and deliveries will continue.
UPS reports impacted service for a number of destinations due to lockdowns. Please see UPS' Service Alerts for the complete list.
Customers are no longer required to sign for their deliveries. All residential deliveries will be marked as Driver Release.
Some deliveries may not be possible due to the closure of shops and businesses, in which case UPS will return to sender. Please note: where goods are being returned, return surcharges apply.
Undeliverable parcels will carry one of these tracking statuses:
C5 – Emergency
DH – NO UPS CNTRL
Shipments to UPS Access Points may also be affected as some are not currently available.
Personal Protective Equipment
Please refer to the UK government website for advice about exporting PPE from the UK.
Export authorisation for EU countries is no longer required as of May 26th 2020. However, some member states and third countries are still implementing additional restrictions, including bans or additional restrictions on the export of medicine and medical equipment.
Restrictions may also apply when exporting from countries outside of the EU. Please refer to the official customs information for your destination and origin countries.
From April 10th, 2020, PPE and selected medical items are subject to inspection by the China Inspection and Quarantine (CIQ) authority. This is in addition to the requirement for exporters to secure a Medical Device Product Registration Certificate (“NDPRC”) for commodities such as medical masks and protective clothes, infrared thermometers, ventilators. This is issued by the National Medical Products Administration (NMPA), formerly known as the China Food and Drug Administration (CFDA).
PPE shipments with FedEx/TNT from China must be a minimum of 50kg (if commercial - does not apply to personal shipments).
UPS states a limit of 50kg per shipment per customer for Personal Protective Equipment (PPE) shipments from Eastern and Northern China Mainland, excluding Beijing, Tianjin, Zhengzhou, Xian and Qingdao.
Please visit dgft.gov.in for the latest guidance on PPE shipments to India.
Please refer to FEMA, which has extended the Temporary Final Rule designating US export prohibition of certain PPE resources until June 30th, 2021.