Transglobal Express - Worldwide Parcel Delivery
  • 0345 145 1212 Monday to Friday, 08:30 – 18:00
    Saturday, 09:00 - 13:00. Calls recorded.

Service Alerts

This page is updated regularly with the latest service alerts from our carriers.

Israel

Due to the ongoing conflict in Israel, disruption to all parcel services is expected. Please refer to carrier information below.

Ukraine, Russia & Belarus

All services to and from Ukraine and Belarus are suspended until further notice, following Russia's invasion of Ukraine.

UPS and FedEx have also suspended service to and from Russia. DHL has suspended service to, but not from, Russia.

Packing List / Customs Invoice

Please note: any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU.

The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Carriers/Services

DPD / TG Euro Parcel

Last updated: Tuesday 21st May 2024.

From Friday 24th to Sunday 26th May, some roads in Central London, East London and Essex will be closed for the RideLondon cycling festival.

Deliveries that can't be made on Friday will be re-attempted on Tuesday 28th, after the bank holiday.

DHL / TG Express

Last updated: Friday 8th March 2024.

DHL Express automatically applies Postponed VAT Accounting (PVA) for all UK Imports, which applies to our TG Express and TG Economy import services. More info.

Please check this page for the latest service adjustments for all countries.

Country Service restriction / info
Afghanistan Service suspended until further notice.
Belarus Service to and from Belarus suspended until further notice due to the invasion of Ukraine.
Russia Service to Russia suspended until further notice due to the invasion of Ukraine.
Ukraine Service to and from Ukraine suspended until further notice due to Russia's invasion of the country.

Evri

Last updated: Friday 12th January 2024.

No recent updates.

FedEx / TNT / TG International

Last updated: Wednesday 29th November 2023.

Please see the FedEx service alerts page for the latest update from FedEx.

All FedEx updates for shipments from the UK also apply to TG International (Depot). For updates for TG International (US Export), please refer to FedEx's US service page.

FedEx and TNT will be imposing a 500kg per shipment weight restriction on Express/Priority services sent within Europe from 8th August 2022 until further notice. Economy services remain unaffected.

Below are service restrictions for specific countries:

Destination Service Service restriction / info
Belarus All FedEx services All services to and from Belarus have been suspended until further notice following Russia's invasion of Ukraine. Shipments in transit will be temporarily stored in the network.
Russia All FedEx services All services to and from Russia have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network.
Ukraine All FedEx & TNT services All services to and from Ukraine have been suspended until further notice following Russia's invasion of the country. Shipments in transit will be temporarily stored in the network.

Any international shipments received by the carrier without an accurate customs invoice / packing list may be returned to the shipper at cost. This includes shipments between the UK and EU. The return from depot fee for TNT shipments is £15. TNT will not hold the shipment while paperwork is corrected.

Landmark Global

Last updated: Tuesday 21st May 2024.

Please note: Due to a technical issue with the EU customs system with IOSS numbers, DDP/DTP outbound shipments for EU countries may experience delays.

There may be delays for services to the following destinations:

Country Service restriction / info
Australia See Aus Post service updates.
Canada See Canada Post service updates.

UPS

Last updated: Tuesday 11th July 2023.

Please see UPS' Service Alerts.

Specific regions with suspended or restricted service are listed below:

Country Service suspension
Belarus UPS has suspended shipments to and from Belarus as a result of the invasion of Ukraine.
Russia UPS has suspended shipments to and from Russia as a result of the invasion of Ukraine.
Ukraine UPS has suspended all services to and from Ukraine following Russia's invasion of the country. Packages in transit will be temporarily stored in the network. UPS will re-establish service as soon as it is practical and safe to do so.

 

Cookie Settings