TG Express Direct

Features

• Fulfilled by a variety of carriers
• Drop off at our depot or book a collection from your door
• How it works - more info
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  Carriers collect directly from our depot for this service. This means you have a few different options to choose from when it comes to dropping off your parcel or having it collected from your door.

  Collections from your door

  Collections from your door are arranged by Transglobal Express, with a choice of carriers. In some areas of London, North West England and the East Midlands, we will collect your parcels ourselves. See all options.

  If you are booking a non-Transglobal collection, please add 1 working day to the estimated transit time to allow for overnight delivery to our depot.

  Drop-offs

  You can also drop off at one of our depots (or partner shops - see full list), or choose one of hundreds of DPD drop-off or UPS Access Point™ locations nationwide.

  Labelling

  If booking a collection, unless we are collecting your parcel ourselves, your shipping labels will show our depot as the destination address.

  Once your shipment arrives at our depot, we'll process it, relabel if required and send it on to its final address.

  Please refer to the labelling instructions provided for your order.

Insurance

• Up to £50 free cover included
• Standard insurance available for up to £2,500
• Business insurance available for up to £250,000

Size & Weight Restrictions

• See full list
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  TG Express Direct - Size & Weight Restrictions

  TG Express Direct

  Destination	Max. Weight (per piece)	Max. Weight (per consignment)	Max. Dimensions	Max. Girth
  Australia	30kg	-	L: 150cm	300cm
  Guernsey & Jersey	30kg	50kg	L: 110cm	-
  Saudi Arabia	25kg	-	110x80x60cm	-
  United Arab Emirates	25kg	-	110x80x60cm	-

  
  

  TG Economy Direct

  Destination	Max. Weight (per consignment)	Max. Dimensions	Max. Girth
  Australia	22kg	L: 105cm	140cm
  Canada	1kg	-	-
  Hong Kong	30kg	100x50x50cm
  Israel	30kg	40x50x50cm	-
  Saudi Arabia	30kg	100x50x50cm	-
  Singapore	30kg	L: 120cm Max. combined dimensions: 150cm	-
  United Arab Emirates	30kg	100x50x50cm	-
  New Zealand	25kg	L: 150cm

• How girth is calculated

Volumetric Weight

• Volumetric weight is calculated using 5000 as the divisor (6000 for TG Express Direct to Saudia Arabia & UAE). How volumetric weight is calculated.

Service Restrictions & Prohibited Items

• Please refer to our prohibited items page for universal restrictions.
• Liquids, food and drink, and batteries (whether lithium, acid or dry cell – including those within devices) are prohibited on this service.
• Jewellery is prohibited.
• Glass and gels are prohibited for TG Express Direct to Guernsey and Jersey.
• Antiques and fine works of art are prohibited for TG Express Direct to Australia.
• The TG Economy Direct service to Australia cannot be used to send products of plant or animal origin, foodstuffs, wood or chemicals, as these are subject to DAFF biosecurity inspection. Please note that inspection fees can be costly and they will be charged to the account holder if any of these items are sent.
• TG Economy Direct shipments to Australia must not exceed a value of AUS$1,000 (click for live currency conversion to GBP).
• Additional restrictions may also apply by country - check

Packaging Requirements

• Please refer to our general packaging guidance

Tracking Information

• Track your shipment by entering your TP- order reference number into our tracking tool

Returns

• Undeliverable shipments may be returned to the sender at cost.