TG Express Direct

General Information

With TG Express Direct and TG Economy Direct, parcels are consolidated at our depot and transferred to trusted carriers for international transit. As they are shipped direct from London, this reduces handling and gives the best transit times.

• Great for documents and parcels.
• Use our collection service or drop off at one of our depots.
• Single collection cost (more than one shipment per box) for up to 30kg.

See the table below for an overview:

	Suitable for:	Information	Transit times
	Documents Parcels	Express parcel service to select destinations worldwide.	1-4 days from depot*
	Documents Parcels	Economy parcel service to the USA and Canada.	4-5 days from depot*

*Please add one working day to your transit time if opting for a collection service.

Please note: Due to the coronavirus outbreak, our service to South Africa is temporarily suspended.

How It Works...

When booking our TG Express Direct service, you have the option of dropping your consignment off at one of our depots or using one of our collection services. Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via our carriers.

If you are dropping your parcel off:

If you are dropping your parcel off at our depot:

• We will generate your shipping documentation, which will be available for you to download from your ‘My Account’ area after you have made your booking.
• You will need to print your Shipping Label, and Packing List/Customs Invoice if applicable, and ensure this is securely attached to your parcel.
• For all parcels sent to destinations outside of the European Union, our carriers require a Packing List/Customs Invoice detailing the size, weight, contents and value of your goods for customs purposes. 
• If you are not able to print your documents, please get in touch and we can send them to you.

If you are sending to our depot using your own carrier, please put 'Transglobal Express (Your TP- order reference number)' at the top of the depot address.

If your consignment is being collected:

If you are unable to drop off your shipment at our depot, you can choose one of our collection services. These will deliver your consignment to our depot, before it is sent on to its final destination.

If you choose TNT collection:

• Once your booking is complete, we will generate your TNT documents. These are made available for you to download from your 'My Account' area.
• You will need to print and securely attach the TNT Shipping Label to your parcel and give the TNT Collection Manifest and Consignment Notes to the driver.
• We will re-label your consignment for the outbound journey once it reaches our depot. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice if applicable.

If you choose DPD collection/Pickup:

• Please print off two copies of your Shipping Label as the driver may require a spare. Securely attach one to your parcel.
• We will re-label your consignment for the outbound journey once it reaches our depot. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice if applicable.

If you choose UPS collection/Access Point:

• Please print off two copies of your Shipping Label as the driver (or agent at the Access Point) may require a spare. Securely attach one to your parcel.
• We will re-label your consignment for the outbound journey once it reaches our depot. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice if applicable.

If you choose TG Courier collection:

• Please print off your Shipping Label and securely attach it to your parcel.
• If applicable, we will generate your Packing List/Customs Invoice once your parcel reaches our depot.

For all parcels sent to destinations outside of the European Union, our carriers require a Packing List/Customs Invoice detailing the size, weight, contents and value of your goods for customs purposes.

If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.

Free Local Collections

We are able to offer free collections in some areas of Merseyside, Chester and London, in proximity to our depots.

Tracking

You can track your parcel by entering your TP- order reference number into our tracking tool.

Size and Weight Restrictions

TG Express Direct

• Max dimensions: length 100cm
• Max parcel weight: 30kg
• Max girth: 274cm

For Guernsey and Jersey only:

• Max dimensions: length 110cm
• Max parcel weight: 30kg per piece; 50kg per shipment

For India only:

• Max dimensions: height 152cm (5ft); width 100cm
• Max parcel weight: 30kg

For Malta only:

• Max dimensions: 210cm x 150cm x 150cm
• Max weight: 1000kg

For South Africa only:

• Max dimensions: 200 x 95 x 95cm
• Max parcel weight: 32kg

TG Economy Direct

For Canada and the USA:

• Max dimensions: length 274cm, height 178cm, girth 329cm
• Max weight: 65kg per consignment

Volumetric Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

For this service, we calculate volumetric weight by multiplying the three dimensions of your parcel together and dividing by 5000.

For example:

Surcharges

Service Restrictions / Prohibited Items

• The following items are prohibited on this service: batteries (whether lithium, acid or dry cell—including those within laptops, PDAs, mobile phones, etc), compressed gases, currency, dangerous goods, dry ice, human remains, jewellery, liquid, livestock, narcotics, negotiable securities or bonds, perishables, pornographic material, precious metals, travellers' cheques, weapons or ammunition, and any Customs Controlled items. In addition to the above, glass and gels are prohibited for shipments to Guernsey and Jersey.
• See customs restrictions for specific destination countries - details specific to this service will be listed for the relevant countries. You can also view our general list of hazardous, prohibited and owner’s risk items.
• If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email sales@transglobalexpress.co.uk or call 0345 145 1212 (8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Sat).