All goods are carried under BIFA 2005 terms and conditions (BIFA 2005) which limit our liability. Without Enhanced Transit Liability, you are covered for the minimum of £50 or 2SDR per kilo, whichever is greater. We strongly recommend you read these terms and select Enhanced Transit Liability Cover if required.
All successful claims will usually include a refund of the carriage costs.
Select the relevent option below to read more about our loss and damage claims process:
For loss claims:
To submit your application:
For damage claims: