All goods are carried under BIFA 2005 terms and conditions (BIFA 2005) which limit our liability. Without choosing additional coverage, you are covered for the minimum of £50 or 2SDR per kilo, whichever is greater. We strongly recommend you read these terms and opt for additional cover if required.
All successful claims will usually include a refund of the carriage costs.
Resulting payments will be made in Pound Sterling (GBP).
Select the relevent option below to read more about our loss and damage claims process:
Making a Claim for Lost Items
All loss claims must be reported within 30 days of the delivery date (including day of delivery). We strongly advise that you contact us as soon as possible, and preferably within 7 days.
For loss claims:
Once a shipment has been reported missing, the carrier will request a full description of the package in order to conduct a depot search. Only once this has been completed can a claim be submitted.
You will also need to provide a copy of the signed Collection Manifest as proof that your collection was made.
Submitting your Loss Claims Application
To submit your application:
Click on the button below to download your Loss Claims Application Form.
This is usually be saved to the Downloads folder on your computer.