Transglobal Express - Worldwide Parcel Delivery
  • 0345 145 1212 Monday to Friday, 08:30 – 18:00
    Saturday, 09:00 - 13:00. Calls recorded.

UPS (TG)

Service Overview

Service UK
UPS Express Plus® Next business day delivery to most addresses by 9am.
Yes - UK deliveries available
UPS Express® Next business day delivery to most addresses by 10:30am.
Yes - UK deliveries available
UPS Express Saver® Next business day delivery to most addresses by 12pm.
Yes - UK deliveries available
UPS Standard® Day definite delivery for less urgent shipments.
Yes - UK deliveries available

Surcharges

Surcharge Description Fee
Extended/Remote Area Surcharge Administered if the delivery location is classed as falling within an "extended" area. You can download the full list of Extended Areas from the UPS website.
£23.95 or £0.44 per kg (whichever is greater), plus fuel (see Fuel Surcharge). This will be added at the time of booking.
Address Correction Administered if any part of the collection or delivery address is missing or incorrect
£9.70 per consignment, plus fuel (see Fuel Surcharge)
Additional Handling Charged for:
  • - Any article that is not packaged in a cardboard box or that is encased in an outside shipping container made of metal or wood.
  • - Any cylindrical item (e.g. barrel, drum, tyre) that is not fully encased in a corrugated cardboard shipping container.
  • - Any package with the longest side exceeding 100cm or second longest side exceeding 76cm
  • - Any package with an actual weight greater than 25kg.
  • - Each package in a shipment where the average weight per package is greater than 25kg, and the weight of each package has not been specified on the source document.
£10.15 per package, plus fuel (see Fuel Surcharge)
Large Package Surcharge Any package with an actual weight equal to or greater than 40kg, or a girth greater than 300cm.
£47.60 per package, plus fuel (see Fuel Surcharge) + billed at a minimum weight of 40kg. + billed at a minimum weight of 40kg.
Over Maximum Limits Any package with a girth greater than 400cm, or a length greater than 274cm, or a weight greater than 70kg.
£384 per package, plus fuel (see Fuel Surcharge)

TEMPORARY PEAK SURCHARGE: £361 per package, plus fuel. This applies in addition to the base surcharge.
Delivered Taxes Paid (Duty Reversal) Fee An admin charge for billing customs duties and taxes to the shipper rather than the receiver. It applies in addition to any customs charges.
£32.50 per consignment
Residential Delivery Applies if the delivery address is a residential address.
£2.77 per consignment, plus fuel (see Fuel Surcharge)
Signature Required Applies if signature is requested upon delivery to a residential address.
£1.26 per consignment
Non-Routine Formal Entry Where a shipment being exported requires special customs entry processing, such as temporary export, re-exportation of previously imported goods, or return shipments, UPS charges an additional fee.
£25.75 per consignment
Over 5 Tariff Lines When a customs invoice has more than five tariff lines, a surcharge will be applied per additional tariff line.
£5.50
Same Day Collection Applies for scheduling a collection to take place on the same day the service is booked. Domestic shipments only and does not apply to Access Point drop-offs.
£1.20 for door-to-door services

£3.06 for collection services delivering to our depot
Disbursement Fee A fee applied when UPS prepays duties, taxes and other government charges on behalf of the payer.
2.5% of fiscal charges (minimum £12.90)
Fuel Surcharge A fee charged by UPS that covers the fluctuating cost of fuel. It is included in our prices and added on to some other surcharges as a percentage (where noted above). It varies depending on whether the service is express/air or standard/road.* Fuel surcharges are updated regularly.
Please refer to the latest fuel surcharges

Please note that surcharges on domestic (UK) deliveries are subject to VAT.

Features

  • Delivery across the UK
  • Operates via our depot with optional collection from your door
  • How it works - more info

    UPS collects directly from our depot for this service. This means you have a few different options to choose from when it comes to dropping off your parcel or having it collected from your door.

    Collections from your door

    Collections from your door are arranged by Transglobal Express, with a choice of carriers. In some areas of London, North West England and the East Midlands, we will collect your parcels ourselves - at no extra cost to you.

    If you are booking a non-Transglobal collection, please add 1 working day to the estimated transit time to allow for overnight delivery to our depot.

    Drop-offs

    You can also drop off at one of our depots (or partner shops - see full list), or choose one of hundreds of DPD drop-off or UPS Access Point™ locations nationwide.

    Labelling

    If booking a collection, unless we are collecting your parcel ourselves, your shipping labels will show our depot as the destination address.

    Once your shipment arrives at our depot, we'll process it, relabel if required and send it on to its final address.

    Please refer to our documentation page for labelling instructions for each collection and drop-off option.

Insurance

  • Up to £50 free cover included
  • Standard insurance available for up to £2,500
  • Business insurance available for up to £250,000

Size & Weight Restrictions

  • Max. weight: 70kg per piece
  • Max. length: 270cm
  • Max. girth: 400cm - how girth is calculated
  • For multi-piece shipments, UPS calculates the actual weight or the volumetric weight of each parcel (whichever is greater) and then adds them all together, rather than calculating the total weight or volume of the whole consignment.

Volumetric Weight

Prohibited & Restricted Items

Packaging Requirements

  • Pallets are not accepted
  • Suitcases are not accepted
  • Refer to our packaging guidance for further information

Additional Information for UPS

  • Day Before Delivery Alerts - more info
    Day Before Delivery Alert

    UPS can send the recipient an automatic email or SMS alert the day before delivery, with the option to redirect or reschedule. All you need to do is provide a valid email address and a phone number with the international country code for the UK - 0044.

  • Delivery Attempts - more info
    Delivery Attempts

    UPS will make only two "proactive" delivery attempts for domestic shipments. After this, UPS will attempt to contact the consignee or shipper to arrange a third attempt. After 5 business days, it will be marked as undeliverable and returned to the shipper.

    This includes services where Signature Required has been selected.

  • Driver Release Policy - more info
    Driver Release Policy

    For the UK, UPS operates a driver release policy, which means packages may be left at residential delivery addresses without a signature—unless you request a Signature Required service (see Surcharges).

    Driver release applies as long as there is a safe, out-of-sight location that is sheltered from the weather. The residence must be a single-family dwelling with a private entrance.

    However, this does not apply to business addresses or multi-family dwellings (apartments, condos, etc). Deliveries of high value packages will be at the driver’s discretion.

  • Saturday Deliveries - more info
    Saturday Deliveries

    Saturday deliveries are available with the UPS Express® Saturday service.

    Collections for this service must be arranged for the preceding Friday.

  • X-Ray Policy - more info
    X-Ray Policy

    Due to heightened security measures, UPS may deem some items to be 'too dense for X-ray', in which case they will be returned. We are unable to supply a list of items to which this may apply. However, heavy car parts and audio equipment are often returned for this reason. We apologise for any inconvenience caused by these measures, which are outside our control.

 

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