Transglobal Express - Worldwide Parcel Delivery
  • 0345 145 1212 Monday to Friday, 08:00 – 18:30
    Saturday, 09:00 - 13:00. Calls recorded.


General Information

Established in the United States in 1907, UPS has been delivering parcels for over 100 years. The company is now one of the world leading door-to-door courier and logistics providers, delivering an average of over 16 million packages and documents every day. Collections for the UPS (TG) service are arranged by Transglobal Express.

Please see the table below for an at-a-glance comparison of the UPS (TG) service.

  Suitable for: Information UK
UPS Standard
  • Documents
  • Parcels
Day definite delivery for less urgent shipments.
Estimated Transit Time (UK) Day definite delivery – so you can plan ahead.
UPS Express Saver
  • Documents 
  • Parcels
Next business day delivery to most addresses by 12pm.
Estimated Transit Time (UK) Next business day by 12pm
UPS Express
  • Documents
  • Parcels
Next business day delivery to most addresses by 10:30am.
Estimated Transit Time (UK) Next business day delivery by 10:30am
UPS Express Plus
  • Documents
  • Parcels
Next business day delivery to most addresses by 9am.
Estimated Transit Time (UK) Next business day delivery by 9am

*You can access country-specific transit time estimates for UPS services by entering your collection and delivery addresses here.

How It Works...

With our UPS TG service, collections are arranged by Transglobal Express. You also have the option of dropping your consignment off at one of our depots or choosing one of hundreds of DPD drop-off or UPS Access Point locations nationwide.

Please add 1 working day to your estimated transit time if booking a non-Transglobal collection or an alternative drop-off option, to allow for overnight delivery to our depot.

Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via our carrier.

Please refer to our documentation page for labelling instructions for each collection/drop-off option.

If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.

Saturday Deliveries

Saturday deliveries are available for UPS exports, with the UPS Express® Saturday service.

Collections for this service must be arranged for the preceding Friday.

Driver Release Policy

For the UK, UPS operates a driver release policy, which means packages may be left at residential delivery addresses without a signature—unless you request a Signature Required service (see Surcharges below).

Driver release applies as long as there is a safe, out-of-sight location that is sheltered from the weather. The residence must be a single-family dwelling with a private entrance.

However, this does not apply to business addresses or multi-family dwellings (apartments, condos, etc). Deliveries of high value packages will be at the driver’s discretion.

Delivery Attempts

UPS will make only two "proactive" delivery attempts for domestic shipments. After this, UPS will attempt to contact the consignee or shipper to arrange a third attempt. After 5 business days, it will be marked as undeliverable and returned to the shipper.

This includes services where Signature Required has been selected.

Day Before Delivery Alert

UPS can send the recipient an automatic email or SMS alert the day before delivery, with the option to redirect or reschedule. All you need to do is provide a valid email address and a phone number with the international country code (e.g. 0044 for UK).

Size and Weight Restrictions

Restrictions may vary depending on the destination of your shipment. The following information is provided as a general guide:

  • Maximum weight: 70 kg to most areas
  • Maximum length: 270cm
  • Maximum size: 400cm girth

Girth is calculated as follows: (sum of two smallest dimensions X 2) + longest dimension.

For example: for a parcel of dimensions 20 x 30 x 40cm:

(20 + 30) x 2 + 40  = 140cm

For multi-piece shipments, UPS calculates the actual weight or the volumetric weight of each parcel (whichever is greater) and then adds them all together, rather than calculating the total weight or volume of the whole consignment.

Dimensional Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Dimensional weight, also known as volumetric weight, is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

UPS calculates volumetric weight on import services from countries outside of the EU, by multiplying the three dimensions of your parcel together and dividing by 5000.

For example:

Service Parcel Weight Actual Weight Dimensions Divisor Volumetric Weight Chargeable Weight
UPS Standard ® 10kg 10kg 50 x 30 x 20cm 5000 5kg 10kg
UPS Standard ® 10kg 10kg 50 x 60 x 40cm 5000 24kg 24kg


Category Description Fee
Extended Area Surcharge Administered if the delivery location is classed as falling within an "extended" area. Addresses can be checked here. Express/Air: £29.63 or £0.54 per kg (whichever is greater); Standard/Road: £25.72 or £0.47 per kg (whichever is greater).* This will be added at time of booking.
Remote Area Surcharge This surcharge is applied for delivery to an area beyond UPS extended areas, which are less accessible for deliveries. Express/Air: £29.63 or £0.54 per kg (whichever is greater); Standard/Road: £25.72 or £0.47 per kg (whichever is greater).* This will be added at time of booking.
Address Correction Administered if any part of the collection or delivery address is missing or incorrect £9.15 per consignment
Additional Handling Charged for:
  • Any article that is not packaged in a cardboard box or that is encased in an outside shipping container made of metal or wood.
  • Any cylindrical item (e.g. barrel, drum, tyre) that is not fully encased in a corrugated cardboard shipping container.
  • Any package with the longest side exceeding 100cm or second longest side exceeding 76cm
  • Any package with an actual weight greater than 32 kg
  • Each package in a shipment where the average weight per package is greater than 32kg, and the weight of each package has not been specified on the source document
Express/Air: £12.03 per consignment; Standard/Road: £10.44 per consignment.*
Large Package Surcharge Any package with an actual weight over 40kg or a girth greater than 300cm. Express/Air: £56.59 per consignment; Standard/Road: £49.12 per consignment, + billed at a minimum weight of 40kg.*
Over Maximum Limits Any package with a girth greater than 400cm, or a length greater than 274cm, or a weight greater than 70kg. Express/Air: £251.62 per consignment; Standard/Road: £218.40 per consignment.*
Delivered Taxes Paid (Duty Reversal) Fee An admin charge for billing customs duties and taxes to the shipper rather than the receiver. It applies in addition to any customs charges. £32.50 per consignment
Residential Delivery Applies if the delivery address is a residential address. Express/Air: £3.41 per consignment; Standard/Road: £2.96 per consignment.*
Signature Required Applies if signature is requested upon delivery to a residential address. £1.12 per consignment
Adult Signature Required Applies if signature of adult is requested upon delivery to a residential address. £3.32 per consignment
Non-Routine Formal Entry Where a shipment being exported requires special customs entry processing, such as temporary export, re-exportation of previously imported goods, or return shipments, UPS charges an additional fee. £12.50 per consignment
Over 5 Tariff Lines When a customs invoice has more than five tariff lines, a surcharge will be applied per additional tariff line. £2.50
Same Day Collection Applies for scheduling a collection to take place on the same day the service is booked. Does not apply to Access Point drop-offs. £5.21 by phone; £4.20 online
Saturday Delivery Applied for Saturday deliveries. DOMESTIC: Express/Air: £34.36; Standard/Road: £7.68. INTERNATIONAL: Express/Air: £94.84; Standard/Road: £9.00.*
UK Border Fee A fee applied to all shipments between the UK and the EU, and between Great Britain and Northern Ireland. Express/Air: £4.98 per consignment; Standard/Road: £4.32 per consignment.*

*UPS Express and UPS Express Saver are air services; UPS Expedited, UPS Standard and UPS Access Point are road services.

Please note that surcharges on domestic (UK) deliveries are subject to VAT.

Prohibited Items

  • Our list of hazardous, prohibited and owner’s risk items is available here.
  • For up to date information specific to UPS, please check their prohibited items page. Please note that prohibited items are subject to vary depending on your delivery destination. 
  • Sending jewellery or watches? Refer to our Jewellery & Watches information page for carrier specific restrictions.
  • If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Online Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Saturdays).
  • Suitcases are not accepted on UPS services.
  • Pallets cannot be sent via UPS services.

X-Ray Policy

Due to heightened security measures UPS may deem some items to be 'too dense for x-ray' in which case they will be returned. We are unable to supply a list of items to which this may apply however heavy car parts and audio equipment are often returned for this reason. We apologise for any inconvenience caused by these measures which are outside our control.


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