UPS

Service Overview

Service	UK	Europe	Rest of world
UPS Access Point™ Express UK delivery. Drop off at or send to one of hundreds of Access Points across the country. Max chargeable weight 20kg, max length 97cm.
UPS Express® Express worldwide delivery by 10.30am or 12pm depending on the destination. Next day delivery to most of Europe.
UPS Express® (Envelope)Time-definite international delivery for documents. You must use a branded UPS envelope for this service - more details. UPS Envelopes You must use a branded UPS envelope for this service and your documents must weigh no more 0.5kg. UPS envelopes measure 335x240mm and can hold up to 150 pieces of 90g/m² A4 paper. Your UPS driver should be able to provide you with an envelope upon collection. We can also post some to you upon request.
UPS Express Saver® Express worldwide delivery. Next day delivery to most of Europe.
UPS Express Saver® (Envelope) Express international delivery for documents. You must use a branded UPS envelope for this service - more details. UPS Envelopes You must use a branded UPS envelope for this service and your documents must weigh no more 0.5kg. UPS envelopes measure 335x240mm and can hold up to 150 pieces of 90g/m² A4 paper. Your UPS driver should be able to provide you with an envelope upon collection. We can also post some to you upon request.
UPS Standard® For less urgent shipments within Europe.

Surcharges

Surcharge Description	Fee
Extended/Remote Area Surcharge Administered if the delivery location is classed as falling within an "extended" area. You can download the full list of Extended Areas from the UPS website.	£23.95 or £0.44 per kg (whichever is greater), plus fuel (see Fuel Surcharge). This will be added at the time of booking.
Address Correction Administered if any part of the collection or delivery address is missing or incorrect	£9.70 per consignment, plus fuel (see Fuel Surcharge)
Additional Handling Charged for: - Any article that is not packaged in a cardboard box or that is encased in an outside shipping container made of metal or wood. - Any cylindrical item (e.g. barrel, drum, tyre) that is not fully encased in a corrugated cardboard shipping container. - Any package with the longest side exceeding 100cm or second longest side exceeding 76cm - Any package with an actual weight greater than 25kg. - Each package in a shipment where the average weight per package is greater than 25kg, and the weight of each package has not been specified on the source document.	£10.15 per package, plus fuel (see Fuel Surcharge) TEMPORARY PEAK DEMAND SURCHARGE: £6.50 per package, plus fuel. This applies in addition to the base surcharge, from 9th September 2024 to 31st January 2025.
Large Package Surcharge Any package with an actual weight equal to or greater than 40kg, or a girth greater than 300cm.	£47.60 per package, plus fuel (see Fuel Surcharge) + billed at a minimum weight of 40kg. + billed at a minimum weight of 40kg. TEMPORARY PEAK DEMAND SURCHARGE: £62.40 per package, plus fuel. This applies in addition to the base surcharge, from 9th September 2024 to 31st January 2025.
Over Maximum Limits Any package with a girth greater than 400cm, or a length greater than 274cm, or a weight greater than 70kg.	£384 per package, plus fuel (see Fuel Surcharge) TEMPORARY DEMAND SURCHARGE: £398 per package, plus fuel. This applies in addition to the base surcharge.
Delivered Taxes Paid (Duty Reversal) Fee An admin charge for billing customs duties and taxes to the shipper rather than the receiver. It applies in addition to any customs charges.	£32.50 per consignment
Residential Delivery Applies if the delivery address is a residential address.	£2.77 per consignment, plus fuel (see Fuel Surcharge)
Signature Required Applies if signature is requested upon delivery to a residential address.	£1.26 per consignment
Non-Routine Formal Entry Where a shipment being exported requires special customs entry processing, such as temporary export, re-exportation of previously imported goods, or return shipments, UPS charges an additional fee.	£25.75 per consignment
Over 5 Tariff Lines When a customs invoice has more than five tariff lines, a surcharge will be applied per additional tariff line.	£5.50
Same Day Collection Applies for scheduling a collection to take place on the same day the service is booked. Domestic shipments only and does not apply to Access Point drop-offs.	£1.20 for door-to-door services £3.06 for collection services delivering to our depot
Disbursement Fee A fee applied when UPS prepays duties, taxes and other government charges on behalf of the payer.	3% of fiscal charges (minimum £13.55)
Fuel Surcharge A fee charged by UPS that covers the fluctuating cost of fuel. It is included in our prices and added on to some other surcharges as a percentage (where noted above). It varies depending on whether the service is express/air or standard/road.* Fuel surcharges are updated regularly.	Please refer to the latest fuel surcharges

*UPS Express and UPS Express Saver are air services; UPS Standard and UPS Access Point are road services.

Please note that surcharges on domestic (UK) deliveries are subject to VAT.

Features

Fully trackable service to over 220 countries worldwide
Door-to-door services & UPS Access Point™
Saturday deliveries are available

Insurance

Up to £50 free cover included
Standard insurance available for up to £2,500
Business insurance available for up to £250,000

Size & Weight Restrictions

Max. weight: 70kg per piece to most areas
Max. length: 270cm
Max. girth: 400cm - how girth is calculated
For multi-piece shipments, UPS calculates the actual weight or the volumetric weight of each parcel (whichever is greater) and then adds them all together, rather than calculating the total weight or volume of the whole consignment.
For drop-offs at UPS Access Points™ - max. weight: 20kg; max. length: 97cm

Volumetric Weight

Volumetric weight is calculated using 5000 as the divisor. How volumetric weight is calculated.

Prohibited & Restricted Items

Please refer to UPS' list of prohibited and restricted items
Refer to our prohibited items page for general restrictions when booking our services
Guidance on sending jewellery and watches
Restrictions may also apply by country - check

Packaging Requirements

Pallets are not accepted
Suitcases are not accepted
Refer to our packaging guidance for further information

Additional Information for UPS

Day Before Delivery Alerts - more info

Day Before Delivery Alert

For certain destinations, UPS can send the recipient an automatic email or SMS alert the day before delivery, with the option to redirect or reschedule. All you need to do is provide a valid email address and a phone number with the international country code (e.g. 0044 for UK).

Alerts are available in the following countries:

Country	Alert Email	Alert SMS	Option to Redirect
Albania
Armenia
Austria
Belarus
Belgium
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Georgia
Germany
Gibraltar
Greece
Hungary
Iceland
Israel
Italy
Latvia
Lithuania
Luxembourg
Moldova
Montenegro
Netherlands
North Macedonia
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom

Delivery Attempts - more info

Delivery Attempts

UPS will make only two "proactive" delivery attempts for domestic shipments and cross-border Standard shipments. After this, UPS will attempt to contact the consignee or shipper to arrange a third attempt. After 5 business days, it will be marked as undeliverable and returned to the shipper at cost.

This includes services where Signature Required has been selected.

For Express and other worldwide shipments, UPS will make up to three delivery attempts.
Driver Release Policy - more info
Driver Release Policy

In some countries, UPS operates a driver release policy, which means packages may be left at residential delivery addresses without a signature—unless you request a Signature Required service (see Surcharges).

Driver release applies as long as there is a safe, out-of-sight location that is sheltered from the weather. The residence must be a single-family dwelling with a private entrance.

However, this does not apply to business addresses or multi-family dwellings (apartments, condos, etc). Deliveries of high value packages will be at the driver’s discretion.

The driver release policy applies to the following countries:
- Australia
- Canada
- France
- Japan
- Switzerland
- Taiwan
- UK
- USA
In other countries, UPS will not leave a shipment without obtaining a signature (with the exception of some rural areas where deliveries are carried out by a third party and proof of delivery is not always possible).
Saturday Deliveries - more info

Saturday Deliveries

Saturday deliveries are available for UPS exports, with the UPS Express® Saturday service.

Collections for this service must be arranged for the preceding Friday.
X-Ray Policy - more info

X-Ray Policy

Due to heightened security measures, UPS may deem some items to be 'too dense for X-ray', in which case they will be returned. We are unable to supply a list of items to which this may apply. However, heavy car parts and audio equipment are often returned for this reason. We apologise for any inconvenience caused by these measures, which are outside our control.