Transglobal Express - Worldwide Parcel Delivery
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UPS

Service Overview

Service UK Europe Rest of world
UPS Access Point™ Express UK delivery. Drop off at or send to one of hundreds of Access Points across the country. Max chargeable weight 20kg, max length 97cm.
Yes - UK deliveries available No - deliveries to Europe unavailable No - deliveries to the rest of the world are unavailable
UPS Express® Express worldwide delivery by 10.30am or 12pm depending on the destination. Next day delivery to most of Europe.
Yes - UK deliveries available Yes - delivers to Europe Yes - delivers to rest of the world
UPS Express® (Envelope)Time-definite international delivery for documents. You must use a branded UPS envelope for this service - more details.
UPS Envelopes

You must use a branded UPS envelope for this service and your documents must weigh no more 0.5kg.

UPS envelopes measure 335x240mm and can hold up to 150 pieces of 90g/m² A4 paper.

Your UPS driver should be able to provide you with an envelope upon collection. We can also post some to you upon request.

No - deliveries across the UK are unavailable Yes - delivers to Europe Yes - delivers to rest of the world
UPS Express Saver® Express worldwide delivery. Next day delivery to most of Europe.
Yes - UK deliveries available Yes - delivers to Europe Yes - delivers to rest of the world
UPS Express Saver® (Envelope) Express international delivery for documents. You must use a branded UPS envelope for this service - more details.
UPS Envelopes

You must use a branded UPS envelope for this service and your documents must weigh no more 0.5kg.

UPS envelopes measure 335x240mm and can hold up to 150 pieces of 90g/m² A4 paper.

Your UPS driver should be able to provide you with an envelope upon collection. We can also post some to you upon request.

No - deliveries across the UK are unavailable Yes - delivers to Europe Yes - delivers to rest of the world
UPS Standard® For less urgent shipments within Europe.
Yes - UK deliveries available Yes - delivers to Europe No - deliveries to the rest of the world are unavailable
UPS Expedited For less urgent shipments to destinations outside Europe.
No - deliveries across the UK are unavailable No - deliveries to Europe unavailable Yes - delivers to rest of the world

Surcharges

Surcharge Description Fee
Extended/Remote Area Surcharge Administered if the delivery location is classed as falling within an "extended" area. You can download the full list of Extended Areas from the UPS website.
£23.95 or £0.44 per kg (whichever is greater), plus fuel (see Fuel Surcharge). This will be added at the time of booking.
Address Correction Administered if any part of the collection or delivery address is missing or incorrect
£9.70 per consignment, plus fuel (see Fuel Surcharge)
Additional Handling Charged for:
  • - Any article that is not packaged in a cardboard box or that is encased in an outside shipping container made of metal or wood.
  • - Any cylindrical item (e.g. barrel, drum, tyre) that is not fully encased in a corrugated cardboard shipping container.
  • - Any package with the longest side exceeding 100cm or second longest side exceeding 76cm
  • - Any package with an actual weight greater than 25kg.
  • - Each package in a shipment where the average weight per package is greater than 25kg, and the weight of each package has not been specified on the source document.
£10.15 per package, plus fuel (see Fuel Surcharge)
Large Package Surcharge Any package with an actual weight equal to or greater than 40kg, or a girth greater than 300cm.
£47.60 per package, plus fuel (see Fuel Surcharge) + billed at a minimum weight of 40kg. + billed at a minimum weight of 40kg.
Over Maximum Limits Any package with a girth greater than 400cm, or a length greater than 274cm, or a weight greater than 70kg.
£384 per package, plus fuel (see Fuel Surcharge)

TEMPORARY PEAK SURCHARGE: £361 per package, plus fuel. This applies in addition to the base surcharge.
Delivered Taxes Paid (Duty Reversal) Fee An admin charge for billing customs duties and taxes to the shipper rather than the receiver. It applies in addition to any customs charges.
£32.50 per consignment
Residential Delivery Applies if the delivery address is a residential address.
£2.77 per consignment, plus fuel (see Fuel Surcharge)
Signature Required Applies if signature is requested upon delivery to a residential address.
£1.26 per consignment
Non-Routine Formal Entry Where a shipment being exported requires special customs entry processing, such as temporary export, re-exportation of previously imported goods, or return shipments, UPS charges an additional fee.
£25.75 per consignment
Over 5 Tariff Lines When a customs invoice has more than five tariff lines, a surcharge will be applied per additional tariff line.
£5.50
Same Day Collection Applies for scheduling a collection to take place on the same day the service is booked. Domestic shipments only and does not apply to Access Point drop-offs.
£1.20 for door-to-door services

£3.06 for collection services delivering to our depot
Disbursement Fee A fee applied when UPS prepays duties, taxes and other government charges on behalf of the payer.
2.5% of fiscal charges (minimum £12.90)
Fuel Surcharge A fee charged by UPS that covers the fluctuating cost of fuel. It is included in our prices and added on to some other surcharges as a percentage (where noted above). It varies depending on whether the service is express/air or standard/road.* Fuel surcharges are updated regularly.
Please refer to the latest fuel surcharges

*UPS Express, UPS Express Saver and UPS Expedited are air services; UPS Standard and UPS Access Point are road services.

Please note that surcharges on domestic (UK) deliveries are subject to VAT.

Features

  • Fully trackable service to over 220 countries worldwide
  • Door-to-door services & UPS Access Point™
  • Saturday deliveries are available

Insurance

  • Up to £50 free cover included
  • Standard insurance available for up to £2,500
  • Business insurance available for up to £250,000

Size & Weight Restrictions

  • Max. weight: 70kg per piece to most areas
  • Max. length: 270cm
  • Max. girth: 400cm - how girth is calculated
  • For multi-piece shipments, UPS calculates the actual weight or the volumetric weight of each parcel (whichever is greater) and then adds them all together, rather than calculating the total weight or volume of the whole consignment.
  • For drop-offs at UPS Access Points™ - max. weight: 20kg; max. length: 97cm

Volumetric Weight

Prohibited & Restricted Items

Packaging Requirements

  • Pallets are not accepted
  • Suitcases are not accepted
  • Refer to our packaging guidance for further information

Additional Information for UPS

  • Day Before Delivery Alerts - more info
    Day Before Delivery Alert

    For certain destinations, UPS can send the recipient an automatic email or SMS alert the day before delivery, with the option to redirect or reschedule. All you need to do is provide a valid email address and a phone number with the international country code (e.g. 0044 for UK).

    Alerts are available in the following countries:

    Country Alert Email Alert SMS Option to Redirect
    Albania Alert Email - yes    
    Armenia Alert Email - yes    
    Austria Alert Email - yes Alert SMS - yes Option to Redirect - yes
    Belarus Alert Email - yes    
    Belgium Alert Email - yes Alert SMS - yes Option to Redirect - yes
    Croatia Alert Email - yes    
    Cyprus Alert Email - yes    
    Czech Republic Alert Email - yes    
    Denmark Alert Email - yes Alert SMS - yes Option to Redirect - yes
    Estonia Alert Email - yes    
    Finland Alert Email - yes Alert SMS - yes Option to Redirect - yes
    France Alert Email - yes Alert SMS - yes Option to Redirect - yes
    Georgia Alert Email - yes    
    Germany Alert Email - yes Alert SMS - yes Option to Redirect - yes
    Gibraltar Alert Email - yes    
    Greece Alert Email - yes    
    Hungary Alert Email - yes    
    Iceland Alert Email - yes    
    Israel Alert Email - yes    
    Italy Alert Email - yes Alert SMS - yes Option to Redirect - yes
    Latvia Alert Email - yes    
    Lithuania Alert Email - yes    
    Luxembourg Alert Email - yes    
    Moldova Alert Email - yes    
    Montenegro Alert Email - yes    
    Netherlands Alert Email - yes Alert SMS - yes Option to Redirect - yes
    North Macedonia Alert Email - yes    
    Norway Alert Email - yes Alert SMS - yes Option to Redirect - yes
    Poland Alert Email - yes Alert SMS - yes Option to Redirect - yes
    Portugal Alert Email - yes    
    Romania Alert Email - yes    
    Serbia Alert Email - yes    
    Slovakia Alert Email - yes    
    Spain Alert Email - yes Alert SMS - yes Option to Redirect - yes
    Sweden Alert Email - yes Alert SMS - yes Option to Redirect - yes
    Switzerland Alert Email - yes Alert SMS - yes  
    Turkey Alert Email - yes    
    Ukraine Alert Email - yes    
    United Kingdom Alert Email - yes Alert SMS - yes Option to Redirect - yes
  • Delivery Attempts - more info
    Delivery Attempts

    UPS will make only two "proactive" delivery attempts for domestic shipments and cross-border Standard shipments. After this, UPS will attempt to contact the consignee or shipper to arrange a third attempt. After 5 business days, it will be marked as undeliverable and returned to the shipper.

    This includes services where Signature Required has been selected.

    For Express and other worldwide shipments, UPS will continue to make up to three delivery attempts.

  • Driver Release Policy - more info
    Driver Release Policy

    In some countries, UPS operates a driver release policy, which means packages may be left at residential delivery addresses without a signature—unless you request a Signature Required service (see Surcharges).

    Driver release applies as long as there is a safe, out-of-sight location that is sheltered from the weather. The residence must be a single-family dwelling with a private entrance.

    However, this does not apply to business addresses or multi-family dwellings (apartments, condos, etc). Deliveries of high value packages will be at the driver’s discretion.

    The driver release policy applies to the following countries:

    • Australia
    • Canada
    • France
    • Japan
    • Switzerland
    • Taiwan
    • UK
    • USA

    In other countries, UPS will not leave a shipment without obtaining a signature (with the exception of some rural areas where deliveries are carried out by a third party and proof of delivery is not always possible).

  • Saturday Deliveries - more info
    Saturday Deliveries

    Saturday deliveries are available for UPS exports, with the UPS Express® Saturday service.

    Collections for this service must be arranged for the preceding Friday.

  • X-Ray Policy - more info
    X-Ray Policy

    Due to heightened security measures, UPS may deem some items to be 'too dense for X-ray', in which case they will be returned. We are unable to supply a list of items to which this may apply. However, heavy car parts and audio equipment are often returned for this reason. We apologise for any inconvenience caused by these measures, which are outside our control.

UPS Access Points™

 

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