When a shipment is Delivered Duty Paid (DDP), any customs duties, taxes and fees will be charged to the account holder, rather than to the recipient.
For a one-time reversal
We can request a one-off duty reversal when your shipment is in transit. A duty reversal fee will apply. Once you have paid the fee, we will then provide a Letter of Authority (LOA) to the courier.
Please see our surcharge information for duty reversal fees from each carrier, where this option is available.
As an option on your account
We can also make DDP available as an option on your account. This is currently available for DHL, TG Express and UPS services only.
The option to select DDP will appear at the Order Overview stage when booking a shipment:
The duty reversal surcharge will be applied to each order for which DDP is selected.
To make this option available, you will need to make an application. We will send you the necessary documents for a credit account application, as well as an agreement for you to sign in which you confirm payment of all destination charges including, but not limited to, duties, tax and storage, when DDP is enabled.
Your company must be registered in the UK.
Your credit application may take anywhere between 1 hour and 2-4 weeks, depending on the credit reporting agency used. If you are on Equifax, we will be able to complete the credit application more quickly.