Services from our depot

For some of our services, carriers collect directly from our depot. This means we can offer these services at reduced rates, and offer an array of flexible collection and drop-off options. You can:

• Drop off your parcels at one of our depots directly (located in London, the East Midlands and Merseyside)
• Drop off at one of our partner shops across the UK
• Drop off at a UPS Access Point or DPD Pickup Shop (for some services)
• Book a collection from your door
• Arrange your own delivery to us using a third party (via our London depot)

Our collection options are designed so that you can consolidate multiple parcels into one collection for a single fee – or for free, if you happen to be in one of our Transglobal Collection zones. Please see below for more details.

These collection and drop-off options are available for the following services:

Collection from your door

If you choose an optional collection service from your door, we'll give you the shipping labels for collection and relabel your parcel at our depot for the second leg of its journey. You can track the full journey using your order reference number.

For selected postcodes in North West England, the Midlands and London/South East England, you can choose Transglobal Collection - we’ll collect your parcel ourselves and take it directly to our depot. All other (third-party) collection options will add 1 working day to the estimated transit time, to allow for overnight delivery to our depot.

The following collection options may be available, depending on your location and the size and weight of your shipment:

Booking a DPD or DHL Parcel UK collection? You can consolidate multiple parcels up to the max weight of 30kg for a single collection fee. These parcels do not need to be for the same destination or booked with the same TG service. We'll unpack and sort them all at our depot.

With Transglobal Collection, you can add new orders to an existing collection at no extra cost, as long as you do it before the driver arrives.

For more information on any of these carriers, please see our dedicated service information pages and refer to the guidance for domestic (UK) shipments.

Additional drop-off options

We also have these drop-off options, allowing you to leave your parcel at one of hundreds of drop-off points across the UK. A fee applies for delivery from these locations to our depot. Please allow for additional transit time of 1 working day.