DPD

General Information

DPD is one of Europe's most reputable door-to-door courier companies, shipping millions of parcels across the UK and worldwide every year. The company is renowned for its commitment to green shipping and for its technological innovation: its Total Zero initiative has made it the first carbon neutral express carrier, while its 'Predict' service provides a one-hour delivery window for your customers in advance. Transglobal Express is pleased to offer the DPD Classic service at a great price.

Please see below for further details:

		Suitable for:	Information	UK	Europe	Rest of World
	DPD Classic	Documents Parcels	Reliable, road-based European parcel delivery.		Estimated Transit Time (Europe) 2-6 working days depending on European destination. Country-specific transit times will be displayed on the quote screen during the booking process.
	DPD (UK)	Documents Parcels	Delivery across the UK. For this service, we ship from our depot (see below).	Estimated Transit Time (UK) 1 working day from our depot.

*You can access country-specific transit time estimates for DPD services by entering your collection and delivery countries here.

DPD (UK) - How It Works

Our DPD UK service ships from our depot.

You have the option of dropping your consignment off at one of our depots, using one of our collection services, or choosing one of hundreds of DPD or UPS drop-off locations nationwide.

Please add 1 working day to your estimated transit time if booking either an optional collection or an alternative drop-off option, to allow for overnight delivery to our depot. For some postcodes in London, Chester and Merseyside, we are able to collect ourselves and ship from the depot same day.

Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via DPD.

Please refer to our documentation page for labelling instructions for each collection/drop-off option.

If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.

Intra-European Shipments

With our DPD service you can ship throughout Europe—for example, from France to Denmark, or Germany to Estonia, or the Netherlands to Austria, and more. We also offer domestic services within each of these countries (for example, from one address in France to another).

The service is available for the following countries:

  Earliest collection for this service is the day after booking. Labels and tracking number are provided by the driver when they collect.

Shipments to Scandinavia

Parcels to Sweden and Finland will be delivered to DPD Pickup Shops local to your delivery address.

For parcels to Denmark and Norway, only one attempt will be made to deliver to the recipient's address. If unsuccessful, the parcel will be made available to collect at a local Pickup Shop the following day.

DPD Predict

For European deliveries, DPD offers the Predict service. If the recipient's mobile number is provided when booking through Transglobal Express, DPD will text them to announce a one-hour delivery window (e.g. 10am-11am). They will also receive an email.

Not at home? You can change the delivery day, reroute the parcel to the nearest DPD Pickup shop, or arrange to have it left in a safe place or with a neighbour.

Predict is currently available in the following countries:

Size and Weight Restrictions

Restrictions may vary depending on the destination of your shipment. The following information is provided as a general guide:

• Maximum piece weight: 30kg
• Maximum length: 100cm (UK), 120cm (EU). 2nd piece can't be over 76cm.
• Maximum size: 300cm girth*

Girth is calculated as follows: (sum of two smallest dimensions x 2) + longest dimension.

For example: for a parcel of dimensions 20 x 30 x 40cm:

(20 + 30) x 2 + 40  = 140cm

For drop-offs at DPD Pickup locations, the maximum allowable weight is 20kg and the maximum length is 0.5m.

Surcharges

Please note that any surcharges on deliveries to EU countries are subject to VAT.

Prohibited & Restricted Items

• Personal effects are not permitted on this service.
• Liquids are not accepted on this service.
• Suitcases are not accepted on this service.
• Jewellery and watches are not accepted on DPD services.
• Items should be packaged in boxes only, not jiffy bags, bubble wrap on its own, etc.
• Our list of hazardous, prohibited and restricted items is available here, including those sent at owner's risk.
• For up to date information specific to DPD, please check their prohibited items page. Please note that prohibited items are subject to vary depending on your delivery destination.

If you’d like advice on whether or not your items can be sent, please contact our Customer Services team. Call 0345 145 1212, email sales@transglobalexpress.co.uk, or drop into Live Chat. We're available 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Sat.