Transglobal Express - Worldwide Parcel Delivery
  • 0345 145 1212 Monday to Friday, 08:00 – 18:30
    Saturday, 09:00 - 13:00. Calls recorded.

DPD

General Information

DPD is one of Europe's most reputable door-to-door courier companies, shipping millions of parcels across the UK and worldwide every year. The company is renowned for its commitment to green shipping and for its technological innovation: its Total Zero initiative has made it the first carbon neutral express carrier, while its 'Predict' service provides a one-hour delivery window for your customers in advance. Transglobal Express is pleased to offer the DPD Classic service at a great price.

EU SHIPMENTS: We are making this service available in a limited capacity following post-Brexit network disruption. We will need to know a few more details about the kinds of goods you plan to send. Therefore, for shipments to the EU, it is currently available by application only.

For shipments valued up to €150, please refer to the requirements below.

Please see below for further details:

    Suitable for: Information UK Europe Rest of World
DPD Classic DPD Classic
  • Documents
  • Parcels
Reliable, road-based European parcel delivery. N/A
Estimated Transit Time (Europe) 2-6 working days depending on European destination. Country-specific transit times will be displayed on the quote screen during the booking process.
N/A
DPD (UK) DPD (UK)
  • Documents
  • Parcels
Delivery across the UK. TG may collect for this service (see below).
Estimated Transit Time (UK) 1-2 working days.
N/A N/A

*You can access country-specific transit time estimates for DPD services by entering your collection and delivery countries here.

DPD (UK)

For postcodes in our TG Courier collection zone - London and North West England - our drivers will collect your parcel. Otherwise DPD will collect.

Please refer to our documentation page for labelling instructions.

If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.

DPD Saturday, 10.30am and 12pm services

Our DPD Saturday, 10.30am and 12pm services ship via our depot. You can drop off your consignment at one of our depots, book a collection from your door, or choose one of hundreds of DPD or UPS drop-off locations nationwide. Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via DPD.

We'll collect and ship from our depot same day for some collection postcodes. For all other postcodes, please add 1 extra working day for overnight delivery to our depot.

For Saturday delivery with DPD Saturday, your parcel must be collected on Friday for the above postcodes, and on Thursday for all others. Drop-offs at our depot must be made on Friday by 3pm. DPD may not hold parcels for Saturday delivery if they are collected earlier in the week.

Requirements for shipments to the EU

For shipments valued up to €150, you must be IOSS-registered to use this service when shipping to some EU countries, and will need to provide an IOSS number. Please refer to the tables below.

Shipments sent without IOSS registration where it is required will be returned to sender.

For shipments valued above €150, full country coverage is available regardless of IOSS registration.

DPD Classic Service Availability (B2B and B2C)

Goods Value With IOSS Without IOSS
Less than €150 Full country coverage Only available to:
Austria, France, Germany, Ireland, Italy*, Netherlands, Spain
More than €150 Full country coverage Full country coverage

DPD Classic Service Availability (Private shippers, C2C)

Goods Value  
Less than €150 Only available to:
Austria, France, Germany, Ireland, Italy*, Netherlands
More than €150 Full country coverage

*For shipments to Italy, if you don't have an IOSS number, you must provide the receiver's Tax ID number. (More info - PDF download.)

Deliver Taxes Paid (DTP)

This service is available Delivered Taxes Paid (DTP) for EU destinations - which means the shipper pays for any customs fees and taxes rather than the recipient. You will need to apply to make DTP available on your account.

Find out more about DTP services.

Shipments to Scandinavia

Parcels to Sweden and Finland will be delivered to DPD Pickup Shops local to your delivery address.

For parcels to Denmark and Norway, only one attempt will be made to deliver to the recipient's address. If unsuccessful, the parcel will be made available to collect at a local Pickup Shop the following day.

Intra-European Shipments

With our DPD service you can ship throughout Europe—for example, from France to Denmark, or Germany to Estonia, or the Netherlands to Austria, and more. We also offer domestic services within each of these countries (for example, from one address in France to another).

The service is available for the following countries:

  • Austria
  • Azores
  • Balearic Islands
  • Belgium
  • Bulgaria
  • Canary Islands
  • Ceuta
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Hungary
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Madeira
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

  Earliest collection for this service is the day after booking. Labels and tracking number are provided by the driver when they collect.

DPD Predict

For European deliveries, DPD offers the Predict service. If the recipient's mobile number is provided when booking through Transglobal Express, DPD will text them to announce a one-hour delivery window (e.g. 10am-11am). They will also receive an email.

Not at home? You can change the delivery day, reroute the parcel to the nearest DPD Pickup shop, or arrange to have it left in a safe place or with a neighbour.

Predict is currently available in the following countries:

  • Austria
  • Belgium
  • Czech Republic
  • Estonia
  • France
  • Germany
  • Hungary
  • Ireland
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Slovakia
  • Slovenia

 

Size and Weight Restrictions

Restrictions may vary depending on the destination of your shipment. The following information is provided as a general guide:

  • Maximum piece weight: 30kg
  • Maximum length: 100cm (UK), 120cm (EU). 2nd piece can't be over 76cm.
  • Maximum size: 300cm girth*

Girth is calculated as follows: (sum of two smallest dimensions x 2) + longest dimension.

For example: for a parcel of dimensions 20 x 30 x 40cm:

(20 + 30) x 2 + 40  = 140cm

For drop-offs at DPD Pickup locations, the maximum allowable weight is 20kg and the maximum length is 0.5m.

Surcharges

Category Description Fee
Failed Collection Administered if DPD attempts to collect your parcel and no-one is available to hand it over £5
Northern Ireland Applies if "UK (Mainland)" is selected when quoting for collection in Northern Ireland. £10
DTP (Delivered Taxes Paid) Admin Fee Admin fee for billing customs duties to the shipper rather than the receiver. £5

Please note that any surcharges on deliveries to EU countries are subject to VAT.

Prohibited & Restricted Items

  • Personal effects are not permitted on this service.
  • Liquids are not accepted on this service.
  • Pallets and wooden crates/boxes are not accepted on this service.
  • Suitcases are not accepted on this service.
  • Jewellery and watches are not accepted on DPD services.
  • DPD are unable to deliver to Amazon warehouses for international shipments.
  • Please refer to this list of prohibited items by destination country (PDF download).
  • Items should be packaged in boxes only, not jiffy bags, bubble wrap on its own, etc.
  • Our list of hazardous, prohibited and restricted items is available here, including those sent at owner's risk.
  • For up to date information specific to DPD, please check their prohibited items page. Please note that prohibited items are subject to vary depending on your delivery destination.

If you’d like advice on whether or not your items can be sent, please contact our Customer Services team. Call 0345 145 1212, email sales@transglobalexpress.co.uk, or drop into Live Chat. We're available 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Sat.

 

 

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