Transglobal Express - Worldwide Parcel Delivery
  • 0345 145 1212 Monday to Friday, 08:00 – 18:30
    Saturday, 09:00 - 13:00. Calls recorded.

DPD

Service Overview

Service UK Europe
DPD UK Next day domestic delivery. Includes options for delivery by 10.30am and 12pm, as well as Saturday delivery.
Yes - UK deliveries available No - deliveries to Europe unavailable
DPD Classic Reliable, road-based parcel delivery to Europe.
No - deliveries across the UK are unavailable Yes - delivers to Europe

Surcharges

Surcharge Description Fee
Failed Collection Administered if DPD attempts to collect your parcel and no-one is available to hand it over
£5
Northern Ireland Applies if "UK (Mainland)" is selected when quoting for collection in Northern Ireland.
£10
Delivered Taxes Paid (DTP) Admin Fee Admin fee for billing customs duties to the shipper rather than the receiver.
£5
Oversize Export For exports using the DPD Classic service that exceed the maximum weight and dimension restrictions.
£24.15 per piece
Handling Charge For domestic (UK) shipments that exceed the maximum weight and dimension restrictions.
£6.90 per piece
Non-Compatible Applies to parcels that are not compatible with sorting machines, including:
  • - Cylindrical, circular, tyres and tubes
  • - Bubble-wrapped parcels
  • - Shrink-wrapped parcels
  • - Wooden boxes
  • - Flat packs
  • - Polystyrene boxes
  • - Unevenly weighted parcels
  • - Odd shapes with no flat surface
  • - Those with loose banding
£2.30 per piece

Please note that surcharges on domestic (UK) deliveries are subject to VAT.

Features

  • Door-to-door delivery for parcels up to 30kg
  • Next day delivery to UK mainland
  • Fast delivery to Europe

Insurance

  • Up to £50 free cover included
  • Standard insurance available for up to £2,500
  • Business insurance available for up to £250,000

DPD UK - Service Information

  • Collected by DPD or Transglobal depending on area - more info
    DPD UK - Collections

    For postcodes in our TG Courier collection zones, our drivers will collect your parcel.

    Otherwise, DPD will collect.

  • Time-definite and Saturday services operate via our depot - find out more
    DPD UK - Time-Definite & Saturday Services

    For our DPD Saturday, 10.30am and 12pm services, DPD collect from our depot. This means you have a few different options to choose from when it comes to dropping off your parcel or having it collected from your door.

    Collections from your door

    Collections from your door are arranged by Transglobal Express, with a choice of carriers. In some areas of London, North West England and the East Midlands, we will collect your parcels ourselves - at no extra cost to you.

    If you are booking a non-Transglobal collection, please add 1 working day to the estimated transit time to allow for overnight delivery to our depot.

    Drop-offs

    You can also drop off at one of our depots (or partner shops - see full list), or choose one of hundreds of DPD drop-off or UPS Access Point™ locations nationwide.

    Labelling

    If booking a collection, unless we are collecting your parcel ourselves, your shipping labels will show our depot as the destination address.

    Once your shipment arrives at our depot, we'll process it, relabel if required and send it on to its final address.

    Please refer to our documentation page for labelling instructions for each collection and drop-off option.

    Saturday bookings

    For Saturday delivery, if using Transglobal collection, your parcel must be collected on Friday. Drop-offs at our depot must be made on Friday by 3pm. For all other options, it must be collected or dropped off on Thursday. DPD may not hold parcels for Saturday delivery if they are collected earlier in the week.

DPD Classic - Service Availability

  • For some destinations, shipments valued up to €150 require IOSS registration - more info
    DPD Classic - IOSS Requirements

    For some destinations, shipments valued up to €150 require IOSS registration and you will need to provide an IOSS number. Please refer to the table below.

    Shipments sent without IOSS registration where it is required will be returned to sender.

    Country Value less than €150 Value more than €150
    Belgium IOSS shippers only Available for all
    Denmark IOSS shippers only Available for all
    Finland IOSS shippers only Available for all
    France Available for all Available for all
    Germany Available for all Available for all
    Ireland Available for all Available for all
    Luxembourg IOSS shippers only Available for all
    Netherlands Available for all Available for all
    Poland IOSS shippers only Available for all
    Sweden IOSS shippers only Available for all
  • Where IOSS registration is not required, this service is available Delivered Taxes Paid (DTP) - more info
  • Shipments to Scandinavia may be delivered to local DPD Pickup Shops - more info
    DPD Classic - Shipments to Scandinavia

    Parcels to Sweden and Finland will be delivered to DPD Pickup Shops local to your delivery address.

    For parcels to Denmark and Norway, only one attempt will be made to deliver to the recipient's address. If unsuccessful, the parcel will be made available to collect at a local Pickup Shop the following day.

Size & Weight Restrictions

  • Max. weight: 30kg per piece
  • Max. longest side: 100cm (UK), 120cm (EU)
  • Max. 2nd longest side: 76cm
  • Max. girth: 300cm - how girth is calculated
  • For drop-offs at DPD Pickup locations - max. weight: 20kg; max. length: 50cm

Prohibited & Restricted Items

  • Personal effects, liquids, jewellery and watches are all prohibited for this service
  • This service cannot be used for returns or repairs
  • Products of iron and steel must not contain Russian basic products and consignees (importers) must be able to provide proof upon request - please include this declaration (.docx file) with your shipment
  • DPD are unable to deliver to Amazon warehouses for international shipments
  • Refer to our prohibited items page for general restrictions when booking our services
  • Restrictions may also apply by country - download PDF

Packaging Requirements

  • Items should be packaged in cardboard boxes, not only in jiffy bags, bubblewrap, etc
  • Pallets and wooden crates/boxes are not accepted
  • Suitcases are not accepted
  • Refer to our packaging guidance for further information

DPD Predict

  • DPD Predict is available for some destinations, with delivery notifications and options for redelivery. More info.
    DPD Predict

    The DPD Predict service is available for some destinations. If the recipient's mobile number is provided when the booking is made, DPD will text them to announce a one-hour delivery window (e.g. 10am-11am). They will also receive an email.

    Nobody at home? They can change the delivery day, re-route the parcel to the nearest DPD Pickup shop, or arrange to have it left in a safe place or with a neighbour.

    Predict is currently available in the following countries:

    • Austria
    • Belgium
    • Czech Republic
    • Estonia
    • France
    • Germany
    • Hungary
    • Ireland
    • Luxembourg
    • Netherlands
    • Poland
    • Portugal
    • Slovakia
    • Slovenia
    • United Kingdom

DPD Pickup Shops

 

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