All shipments are subject to security screening, regardless of destination. Shipments will be X-rayed and their contents inspected to ensure that they are safe for transit.
All parcels shipped to and from territories outside of the European Union are subject to Customs Clearance. This also applies to special and overseas territories linked to EU member states (e.g. Channel Islands, Canary Islands, Falkland Islands, etc).
Due to the number of countries and destinations we ship to, we are unable to advise on specific customs policies but we have provided some general customs advice below to help you.
As the shipper, it is your responsibility to:
Ensure that you send no prohibited or restricted items:
Some governments restrict or prohibit the entrance of certain items into their country—for example, certain foodstuffs. Restrictions can vary vastly from country to country and you should check the relevant customs website of your destination country to ensure that your items can be sent.
Complete all relevant documentation required for customs clearance:
All shipments bound for, or imported from, countries outside of the European Union must be accompanied by four copies of a customs invoice (unless you are sending documents rather than parcels). The customs invoice is a document detailing the contents and value of each item in your shipment.
Your customs invoice is generated automatically when you book with Transglobal Express. If you have your own invoice, you can use that instead. Please see our documentation section for more information.
In addition to a Customs Invoice, individual countries may require additional documentation depending on what you are sending. Please check with the relevant customs authority.
Explain to the receiver their liability for import duties, taxes and charges:
Import duties and taxes may be payable by the receiver depending on the commodity and value of the goods. In some (but not all) countries, personal effects are exempt from these charges.
Import duty is usually charged as a percentage of the declared value of your goods. A customs clearance administration fee may also be charged. All customs charges must be paid before your goods can be released for delivery.
Failure to pay customs charges will result in the return or disposal of the shipment. Any charges applied as a result of this will be billed to the account holder.
The European Union has trade agreements with certain countries outside of the EU, whereby exporters may be entitled to claim a preferential tariff on the import of certain goods. Please see the HMRC website for more information.
If you are shipping personal effects to the USA, Australia or New Zealand, completing the following forms ahead of time can help to speed up the customs clearance process. If you do not send them with your shipment, they will need to be completed by the receiver.
Economic Operator Registration and Identification (EORI)
The EORI Number was introduced in July 2009, as a way of improving security and speeding up customs clearance for goods entering and leaving the European Union.
All UK companies exporting outside of the EU should have an EORI number. The EORI number for most UK companies takes the following format: GB, followed by your nine digit VAT number, and ending with a three digit 000 suffix. For example: GB123456789000.