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Transglobal Express - Worldwide Parcel Delivery
  • 0345 145 1212 Monday to Friday, 08:00 – 18:30
    Saturday, 09:00 - 13:00. Calls recorded.

FedEx Express®

General Information

FedEx is one of the world's most renowned parcel delivery companies, offering door-to-door express and economy services to over 200 countries around the world.

Please see the table below for our FedEx services at a glance:

  Suitable for: Information UK Europe Rest of World
FedEx International Priority®
  • Documents 
  • Parcels

An international express delivery service, provided by one of the world’s largest courier companies.

N/A
Estimated Transit Time (Europe) 1-3 business days
Estimated Transit Time (Rest of World) North America: 1 business day Latin America: 1-2 business days Asia and Middle East: 2 business days Africa and Oceania: 2-4 business days
FedEx International Economy®
  • Documents
  • Parcels

A day-definite, economy service provided by one of the world’s largest courier companies.

N/A
Estimated Transit Time (Europe) 2-5 business days
Estimated Transit Time (Rest of World) North America: 4 business days Latin America: 4 business days Asia and Middle East: 4-6 business days Africa and Oceania: 3-4 business days
FedEx International Priority® Freight
  • Pallets

Next business day delivery to most European addresses and fast delivery worldwide.

Delivery to more than 215 countries and territories worldwide.

N/A
Estimated Transit Time (Europe) 2-3 business days
Estimated Transit Time (Rest of World) North America: 1-2 business days Latin America: 1-3 business days Asia and Middle East: 2-4 business days Africa and Oceania: 3-5 business days
FedEx International Economy® Freight
  • Pallets

Next business day delivery to most European addresses and fast delivery worldwide.

Delivery to more than 60 countries and destinations.

N/A
Estimated Transit Time (Europe) 4-5 business days
Estimated Transit Time (Rest of World) North America: 4-5 business days Latin America: 3-5 business days Asia and Middle East: 4-6 business days Africa and Oceania: 5-7 business days

*For services from our depot, please add 1 working day to your transit time if opting for a collection service.

These transit times are provided as a guideline. You can access country-specific transit time estimates for FedEx International Priority® and FedEx International Economy® services here.

 

How It Works

For most destinations, FedEx is a direct door-to-door service—from your address to your chosen destination.

However, for certain destinations (and for FedEx International Economy® Freight), parcels are shipped from our depot. You have the option of dropping your consignment off at one of our depots, or booking an optional collection from your door.

Please add 1 working day to your estimated transit time if booking either an optional collection or an alternative drop-off option, to allow for overnight delivery to our depot. For some postcodes in London, Chester and Merseyside, we are able to collect ourselves and ship from the depot same day.

Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via our carrier.

Please refer to our documentation page for labelling instructions for each collection/drop-off option.

If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.

Size and Weight Restrictions

Parcel - direct door-to-door

  • Maximum dimensions: 100 x 60 x 60 cm
  • Maximum weight: 68 kg per piece. For Economy shipments, the maximum weight per consignment is 68kg. For Priority shipments, the maximum weight per consignment is 5000kg.

Parcel - if using drop-off/optional collection

  • Maximum weight: 68 kg per piece
  • Maximum size: 330cm girth*

*Girth is calculated as follows: (sum of two smallest dimensions X 2) + longest dimension.

Freight

  • Maximum weight: 1000 kg (palletised)

Volumetric Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

FedEx International Priority® and FedEx International Economy® calculate volumetric weight by multiplying the three dimensions of your parcel together and dividing by 5000.

For example:

Service Parcel Weight Actual Weight Dimensions Divisor Volumetric Weight Chargeable Weight
FedEx International Priority® 10kg 10kg 50 x 30 x 20cm 5000 5kg 10kg
FedEx International Priority® 10kg 10kg 50 x 60 x 40cm 5000 24kg 24kg

FedEx International Economy® Freight and FedEx International Priority® Freight calculate volumetric weight by multiplying the three dimensions of your parcel together and dividing by 6000. The above calculations would apply however the 'divisor' in the calculation would be 6000.

Surcharges

Category Description Fee
Address Change Applied when either a collection or delivery address has to be amended. £5.72 per consignment
Remote Area Surcharge Applied when the delivery location is defined as remote. £14 per consignment or £0.31 per kg, whichever is greater. This will be added at time of booking.
Duty Reversal Admin charge administered for billing customs duties and taxes to the shipper rather than the receiver. £12 per consignment or 2.5% of the duty amount (whichever is greater)
Additional Handling (Parcel) Applied if a package measures greater than 121cm along its longest side, or greater than 76cm along its second-longest side. £47.80 per consignment*
Additional Handling (Freight) Applied if unit measures greater than 157cm along its longest side. £58.85 per shipment
Non-Stackable When any piece, skid or pallet in a shipment cannot be stacked due to the shape, content or packaging of the goods. £114 per consignment
Oversize Charge Applied to any package that exceeds 243cm in length or 330cm in length and girth (L + 2W + 2H). £58.85 per consignment*
Return Charge A surcharge applied for all returns in addition to the shipping cost. £21 per consignment
Signature Required Applies if signature is requested upon delivery to a residential address. £2 per consignment

Please note that any surcharges on deliveries to EU countries are subject to VAT.

*For multi-piece shipments, if Oversize and Additional Handling (Parcel) both apply, only Oversize will be charged.

Prohibited Items

  • Our list of hazardous, prohibited and owner’s risk items is available here.
  • For up to date information specific to FedEx, please check this page. Please note that prohibited items are subject to vary depending on your delivery destination. 
  • Sending jewellery or watches? Refer to our Jewellery & Watches information page for carrier specific restrictions.
  • If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Saturdays).

Service Restrictions

Personal effects cannot be shipped via FedEx to any of the following countries or destinations:

  • Albania
  • Andorra
  • Angola
  • Australia
  • Azerbaijan
  • Bangladesh
  • Belize
  • Benin
  • Brazil
  • British Virgin Islands
  • Burkina Faso
  • Burundi
  • Cameroon
  • Cape Verde
  • Chad
  • Congo
  • Costa Rica
  • Croatia
  • Czech Republic
  • Djibouti
  • Ecuador
  • Egypt
  • El Salvador
  • Eritrea
  • Estonia
  • Ethiopia
  • Finland
  • French Guiana
  • Gabon
  • Gambia
  • Guadeloupe
  • Guinea
  • Iceland
  • India
  • Japan
  • Kazakhstan
  • Lesotho
  • Lichtenstein
  • Malta
  • Mauritania
  • Moldova
  • Montserra
  • New Zealand
  • Niger
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Paraguay
  • Portugal
  • Reunion
  • Senegal
  • Seychelles
  • Slovak Republic
  • Ukraine
  • Wallis and Futuna Islands
  • Yemen

Additional Documentation

The following documentation links are for additional paperwork that may be required. We will contact you in the event that any of these are needed.

Please note: Your AWB number will only be available once we have received the shipment at our depot.

 

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