Established in the United States in 1907, UPS has been delivering parcels for over 100 years. The company is now one of the world leading door-to-door courier and logistics providers, delivering an average of over 16 million packages and documents every day. We are proud to offer four premium UPS Services at heavily discounted rates: UPS Standard®, UPS Expedited, UPS Express® and UPS Express Saver®.
Please see the table below for an at-a-glance comparison of the UPS services we offer:
Rest of World
UPS Express® & UPS Express Saver®
Next business day delivery from most European addresses and fast deliveries from the rest of the world.
All transit times from outside the EU are subject to customs.
Estimated Transit Time (Europe)*Next business day delivery from most European countries.
Estimated Transit Time (Worldwide)*North America: 2 days to most business addressesAsia: 2-3 daysWorldwide: Estimation of delivery time depending on origin and destination
For less urgent shipments within Europe.
Estimated Transit Time (Europe)*1-5 days depending on origin and destination
For less urgent shipments from destinations outside Europe.
All transit times from outside the EU are subject to customs.
Estimated Transit Time (Worldwide)* Estimation of delivery time depending on origin and destination
*When you book one of our services, your estimated transit time will be displayed on the quote screen during the order process. These estimates are based on deliveries between major gateway cities and vary from service to service.
Transglobal Express offers "day definite" transit times with UPS. You can obtain an accurate transit time estimate by simply entering your collection and delivery postcode into here.
UPS operates a driver release policy in the UK, which means that packages may be left at a residential delivery address without a signature—unless you pay a surcharge of £2.50 per consignment (see Surcharges below).
This applies as long as there is a safe, out-of-sight location that is sheltered from the weather. The residence must be a single-family dwelling with a private entrance.
However, this does not apply to business addresses or multi-family dwellings (apartments, condos, etc). Deliveries of high value packages will be at the driver’s discretion.
From 1st June 2019, UPS will make only two "proactive" delivery attempts for domestic shipments and cross-border Standard shipments. After this, UPS will attempt to contact the consignee or shipper to arrange a third attempt. After 5 business days, it will be marked as undeliverable and returned to the shipper.
This includes services where Signature Required has been selected.
For Express and other worldwide shipments, UPS will continue to make up to three delivery attempts.
Day Before Delivery Alert
For certain destinations, UPS can send the recipient an automatic email or SMS alert the day before delivery, with the option to redirect or reschedule. All you need to do is provide a valid email address and a phone number with the international country code (e.g. 0044 for UK).
The alert is available in the following countries:
Option to Redirect
Albania, Armenia, Austria, Belarus, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Israel, Italy, Latvia, Lithuania, Luxembourg, Moldova, Montenegro, the Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom
Austria, Belgium, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom
Austria, Belgium, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Spain, Sweden, United Kingdom
Size and Weight Restrictions
Restrictions may vary depending on the destination of your shipment. The following information is provided as a general guide:
Maximum weight: 70 kg to most areas
Maximum size: 295cm girth*
Maximum length: 270cm
*Girth is calculated as follows: (sum of two smallest dimensions X 2) + longest dimension.
For example: for a parcel of dimensions 20 x 30 x 40cm:
(20 + 30) x 2 + 40 = 140cm
For multi-piece shipments, UPS calculates the actual weight or the volumetric weight of each parcel (whichever is greater) and then adds them all together, rather than calculating the total weight or volume of the whole consignment.
Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.
Volumetric Weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.
DHL Express Worldwide calculates volumetric weight on import services from countries outside of the EU, by multiplying the three dimensions of your parcel together and dividing by 5000
50 x 30 x 20cm
50 x 60 x 40cm
Extended area surcharge
Administered if the delivery location is classed as falling within an "extended" area. Addresses can be checked here.
£20 or £0.38 per kg, whichever is greater. This will be added at time of booking.
Remote area surcharge
This surcharge is applied for delivery to an area beyond UPS extended areas, which are less accessible for deliveries.
For air services: £24 or £0.51 per kg, whichever is greater. For road services: £22.60 or £0.46 per kg, whichever is greater.* This will be added at time of booking.
Administered if any part of the collection or delivery address is missing or incorrect
£8.50 per consignment
Any article that is not packaged in a cardboard box or that is encased in an outside shipping container made of metal or wood.
Any cylindrical item (e.g. barrel, drum, tyre) that is not fully encased in a corrugated cardboard shipping container.
Any package with the longest side exceeding 100cm or second longest side exceeding 76cm
Any package with an actual weight greater than 32 kg
Each package in a shipment where the average weight per package is greater than 32kg, and the weight of each package has not been specified on the source document
£9.78 per package for air services; £9.21 per package for road services.*
Large package surcharge
Any package with a girth greater than 300cm.
£45.84 per package for air services; £43.17 per package for road services, + billed at a minimum weight of 40kg.*
Over maximum limits
Any package with a girth greater than 400cm, or a length greater than 274cm, or a weight greater than 70kg.
£96.60 per package
Admin charge administered for billing customs duties and taxes to the shipper rather than the receiver
£14.90 per consignment
Applies if the delivery address is a residential address.
£2.76 per consignment for air services; £2.60 per consignment for road services.*
Applies if signature is requested upon delivery to a residential address.
£3.10 per consignment
Non-routine Formal Entry
Where a shipment being exported requires special customs entry processing, such as temporary export, re-exportation of previously imported goods, or return shipments, UPS charges an additional fee.
£12.50 per consignment
Over 5 Tariff Lines
When a customs invoice has more than five tariff lines, a surcharge will be applied per additional tariff line.
*UPS Express and UPS Express Saver are air services; UPS Expedited, UPS Standard and UPS Access Point are road services.
Please note that any surcharges on deliveries to EU countries are subject to VAT.
Our list of hazardous, prohibited and owner’s risk items is available here.
If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Online Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 09:00am-1:00pm Sat).