TG International (Depot)
General Information
PLEASE NOTE: The information below relates to services from the UK only. For services from the USA, please see TG International (US Export).
Send parcels worldwide with TG International (Depot). For this service, parcels are collected from our depot, allowing us to offer reduced rates as they are collected in bulk - but you can add an optional collection for door-to-door delivery.
Please see the table below for our TG International (Depot) services at a glance:
| Suitable for: | Information | UK | Europe | Rest of World | |
|---|---|---|---|---|---|
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An international express delivery service, provided by one of the world’s largest courier companies. |
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Estimated Transit Time (Europe) 1-3 business days
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Estimated Transit Time (Rest of World) North America: 1 business day Latin America: 1-2 business days Asia and Middle East: 2 business days Africa and Oceania: 2-4 business days
|
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A day-definite, economy service provided by one of the world’s largest courier companies. |
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Estimated Transit Time (Europe) 2-5 business days
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Estimated Transit Time (Rest of World) North America: 4 business days Latin America: 4 business days Asia and Middle East: 4-6 business days Africa and Oceania: 3-4 business days
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*For services from our depot, please add 1 working day to your transit time if opting for a collection service.
These transit times are provided as a guideline. You can access country-specific transit time estimates for TG International services here.
How It Works...
With our TG International (Depot) service, parcels are shipped from our depot. You have the option of dropping your consignment off at one of our depots, using one of our collection services, or choosing one of hundreds of DPD or UPS drop-off locations nationwide.
Please add 1 working day to your estimated transit time if booking either an optional collection or an alternative drop-off option, to allow for overnight delivery to our depot. For some postcodes in London, the East Midlands and North West England, we are able to collect ourselves and ship from the depot same day.
Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via our carrier.
Please refer to our documentation page for labelling instructions for each collection/drop-off option.
If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.
Size and Weight Restrictions
- Maximum weight domestic: 45kg per piece
- Maximum weight international: 68kg per piece
- Maximum length: 120cm
- Maximum 2nd longest side: 70cm
- Maximum length plus girth: 266cm
"Length plus girth" is calculated as length plus twice the width and twice the height.
For example: for a parcel of dimensions 40 x 30 x 20cm:
40 + (2x30) + (2x20) = 140cm
Volumetric Weight
Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.
Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.
For TG International (Depot), we calculate volumetric weight by multiplying the three dimensions of your parcel together and dividing by 5000.
For example:
| Service | Parcel Weight | Actual Weight | Dimensions | Divisor | Volumetric Weight | Chargeable Weight |
|---|---|---|---|---|---|---|
|
10kg | 10kg | 50 x 30 x 20cm | 5000 | 5kg | 10kg |
|
10kg | 10kg | 50 x 60 x 40cm | 5000 | 24kg | 24kg |
Surcharges
| Category | Description | Fee |
|---|---|---|
| Over Maximum Limits | This surcharge applies if your parcel exceeds any of the following dimensions:
|
£40 |
| Address Change | Applied when either a collection or delivery address has to be amended. | £5.72 per consignment |
| Remote Area Surcharge | Applied when the delivery location is defined as remote. Areas are designated as Tier A, B or C - please refer to this spreadsheet (Excel file - right click, Save As). | Tier A: £2.59 per shipment. Tier B: £0.31 ker kg or £14 per shipment (whichever is greater). Tier C: £0.40 per kg or £18.20 per shipment (whichever is greater). This surcharge will be added at time of booking. |
| Delivered Taxes Paid (Duty Reversal) Admin Fee | Admin charge administered for billing customs duties and taxes to the shipper rather than the receiver. | £12 per consignment or 2.5% of the total customs charge (whichever is greater) |
| Additional Handling (Parcel) | Applied if a package measures greater than 121cm along its longest side, or greater than 76cm along its second-longest side. | £49.25 per consignment* |
| Additional Handling (Freight) | Applied if unit measures greater than 157cm along its longest side. | £58.85 per shipment |
| Non-Stackable | When any piece, skid or pallet in a shipment cannot be stacked due to the shape, content or packaging of the goods. | £114 per consignment |
| Oversize Charge | Applied to any package that exceeds 243cm in length or 330cm in length and girth (L + 2W + 2H). | £58.85 per consignment* |
| Return Charge | A surcharge applied for all returns in addition to the shipping cost. | £21 per consignment |
| Signature Required | Applies if signature is requested upon delivery to a residential address. | £2 per consignment |
| Advancement Fee | When importing a shipment, duties and taxes may apply. The carrier may pay these fees in advance on behalf of the customer. A fee applies in addition to customs charges. | 2.5% of advanced duties/taxes, with a minimum of £12 |
*For multi-piece shipments, if Oversize and Additional Handling (Parcel) both apply, only Oversize will be charged.
Prohibited Items
- Our list of hazardous, prohibited and owner’s risk items is available here.
- For up to date information on items prohibited by the carrier, please check this page. Please note that prohibited items are subject to vary depending on your delivery destination.
- Sending jewellery or watches? Refer to our Jewellery & Watches information page for carrier specific restrictions.
- If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Saturdays).
Service Restrictions
Personal effects cannot be shipped on this service to any of the following countries or destinations:
- Albania
- Andorra
- Angola
- Australia
- Azerbaijan
- Bangladesh
- Belize
- Benin
- Brazil
- British Virgin Islands
- Burkina Faso
- Burundi
- Cameroon
- Cape Verde
- Chad
- Congo
- Costa Rica
- Croatia
- Czech Republic
- Djibouti
- Ecuador
- Egypt
- El Salvador
- Eritrea
- Estonia
- Ethiopia
- Finland
- French Guiana
- Gabon
- Gambia
- Guadeloupe
- Guinea
- Iceland
- India
- Japan
- Kazakhstan
- Lesotho
- Lichtenstein
- Malta
- Mauritania
- Moldova
- Montserra
- New Zealand
- Niger
- Norway
- Oman
- Pakistan
- Panama
- Paraguay
- Portugal
- Reunion
- Senegal
- Seychelles
- Slovak Republic
- Ukraine
- Wallis and Futuna Islands
- Yemen
Additional Documentation
The following documentation links are for additional paperwork that may be required. We will contact you in the event that any of these are needed.
Please note: for any services shipped via our depot, your AWB number will only be available once we have received the shipment at our depot.
- Declaration For Free Entry Of Unaccompanied Articles - required for private consignments to the USA. See also: Instructions.
- FDA Prior Notice Submission Form - required for consignments to the USA containing chocolate
- Shoe and Footwear Declaration - required for the USA and Canada
- Toxic Substance Control Act (TSCA) Certification - required for consignments containing liquids
- US Import Textile Checklist - required for the USA and Canada
- Watch Work Notice - required for watches
- Drop Ball Test Certificate - required for sending glasses or sunglasses to the USA
