Information

Whether you're a first-time shipper or a shipping veteran, we aim to make our parcel delivery and freight services as simple as possible. If you have any questions about our service, please use the information menu or take a look at our Frequently Asked Questions.

If you can't find what you're looking for, please don't hesitate to get in touch with our dedicated Customer Services team. You can call us on 0345 145 1212, email [email protected], or use our Live Chat facility.

We're open Mon-Fri 8.30am-6pm, Sat 9am-1pm.

First-time shipper?

If this is the first time you've sent a parcel or used a freight service, the process can seem quite complicated and confusing. We aim to make it as straightforward as possible, but we recommend that you take some time to familiarise yourself with the essentials.

• Did you know that sending parcels via courier service requires more careful packaging than you'd use for your belongings when moving house?
  
  Carriers need to move huge volumes of parcels quickly and efficiently. Standardised procedures mean that “fragile” and “this way up” labels may be ignored, so you’ll need to ensure that your parcel is packaged securely. Take a look at our parcel packaging guidelines for useful tips and advice.


• Did you know that some items—such as perfumes, aftershaves and aerosols of any kind—are prohibited? Or that jewellery and mobile phones are restricted items? See our full guide to dangerous, hazardous and prohibited items.


• Did you know that we'll generate all of the necessary documentation for you, including shipping labels and customs invoices?
  
  All consignments require shipping labels, and all deliveries to and from territories outside of the EU require customs clearance. We'll make sure you have everything you need, but you can view our documentation and customs advice for more details.

Shipping made easy

Send a parcel with Transglobal Express and you could save up to 70% on the cost of booking with top carriers such as UPS, DHL, TNT and DPD.

But the benefits don't end there—our exceptional Customer Services team will be there for you from booking through to delivery, to answer any queries you may have.

You can also keep track of your parcels and manage your orders and invoices through your account.