TG International

General Information

In addition to UPS, DHL Express and TNT Express services, we also offer Transglobal Express branded services. For our TG International Express and TG International Economy services, you can choose either to deliver your consignment into our warehouse yourself, or to have it collected and delivered to us by TNT Express, before we forward it to its final destination via our carriers.

Our TG services are excellent value: the process of having your parcels delivered to our warehouse may add 1-2 days to your transit time but this is offset by the low-cost and excellent service received once your parcels are forwarded into the leading carriers’ networks.

Please see the table below for an at-a-glance comparison of the TG International services we offer:

	Suitable for:	Information	UK	Europe	Rest of World
	Documents  Parcels	An international express delivery service, provided by one of the world’s largest courier companies.		Estimated Transit Time (Europe) 1-3 days	Estimated Transit Time (Rest of World) North America: 1 day Latin America: 1-2 days Asia and Middle East: 2 days Africa and Oceania: 2-4 days
	Documents Parcels	A day-definite, economy service to over 30 European countries, provided by one of the world’s largest courier companies.		Estimated Transit Time (Europe) 2-5 days	Estimated Transit Time (Rest of World) North America: 4 days Latin America: 4 days Asia and Middle East: 4-6 days Africa and Oceania: 3-4 days
	Pallets	Next business day delivery to most European addresses and fast delivery worldwide. Delivery to more than 215 countries and territories worldwide		Estimated Transit Time (Europe) 2-3 days	Estimated Transit Time (Rest of World) North America: 1-2 days Latin America: 1-3 days Asia and Middle East: 2-4 days Africa and Oceania: 3-5 days
	Pallets	Next business day delivery to most European addresses and fast delivery worldwide. Deliver to more than 60 countries and destinations.		Estimated Transit Time (Europe) 4-5 days	Estimated Transit Time (Rest of World) North America: 4-5 days Latin America: 3-5 days Asia and Middle East: 4-6 days Africa and Oceania: 5-7 days

**These transit times are provided as a guideline. You can access country-specific transit time estimates for TG International Express and Economy services here. Please add 1-2 days to these transit times to allow for the time taken to receive your parcel into our warehouse.

How it works...

When booking our TG services, you have the option of delivering your consignment into our warehouse yourself, or having it collected by TNT Express.

If you choose to deliver it into our warehouse:

Please address your parcel as follows:

Transglobal Express (Your TP- Order Reference Number)
Unit 5, The Gateway
Wirral International Business Park
Bromborough
Wirral
CH62 3NX

As soon as we receive it, we will process and forward your parcel to its final destination via our carriers.

If you choose collection via TNT Express:

Your TNT documentation will be emailed to your account address and also available for you to download in your account area after you have made your booking.

• Print and securely attach the label to your parcel and give the collection manifest and consignment notes to the driver.
• If you are not able to print your documents, please get in touch and we will be happy to post hard copies to you.
• Please use the documentation provided by us to avoid any unwanted billing complications with TNT.

As soon as we receive your parcel, we will process and forward your parcel to its final destination via our carriers.

Your Customs Invoice

For all parcels sent to destinations outside of the European Union, our carriers require a customs invoice detailing the size, weight, contents and value of your goods for customs purposes.

• If you have your own customs invoice, please email it to sales@transglobalexpress.co.uk with ALTERNATIVE INVOICE followed by your TG Reference Number in the subject field. We will attach it to your parcel for you when we receive it. 
• If you do not have your own customs invoice, we will generate one for you using the information you entered while booking your delivery.

Size and Weight Restrictions

TG International Economy and Express

• Maximum weight: 68 kg to most areas, 32kg without restriction
• Maximum size: 330cm girth*

TG International Economy and Express Freight

• Maximum weight: 1000 kg (palletised)

*Girth is calculated as follows: (sum of two smallest dimensions X 2) + longest dimension.

For example: for a parcel of dimensions 20 x 30 x 40cm:

(20 + 30) x 2 + 40  = 140cm

Volumetric Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

TG International Express and TG Economy service calculates volumetric weight on import services from countries outside of the EU, by multiplying the three dimensions of your parcel together and dividing by 5000.

For example:

Service	Parcel Weight	Actual Weight	Dimensions	Divisor	Volumetric Weight	Chargeable Weight
	10kg	10kg	50 x 30 x 20cm	5000	5kg	10kg
	10kg	10kg	50 x 60 x 40cm	5000	24kg	24kg

TG International Economy Freight and TG International Priority Freight calculate volumetric weight by multiplying the three dimensions of your parcel together and dividing by 6000. The above calculations would apply however the 'divisor' in the calculation would be 6000.

Surcharges

Please note that any surcharges on deliveries to EU countries are subject to VAT.

Prohibited Items

• Our list of hazardous, prohibited and owner’s risk items is available here.
• For up to date information specific to UPS, please check their prohibited items page. Please note that prohibited items are subject to vary depending on your delivery destination. 
• Sending jewellery or watches? Refer to our Jewellery & Watches information page for carrier specific restrictions.
• If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Saturdays).

Service Restrictions

Personal effects cannot be shipped via TG International Services to any of the following countries or destinations:

Additional Documentation

The following documentation links are for additional paperwork that may be required. We will contact you in the event that any of these are needed.

Please note: Your AWB number will only be available once we have received the shipment at our warehouse.

• FDA Prior Notice Submission Form - required for consignments to the USA containing chocolate
• Shoe and Footwear Declaration - required for the USA and Canada
• Toxic Substance Control Act (TSCA) Certification - required for consignments containing liquids
• US Import Textile Checklist - required for the USA and Canada
• Watch Work Notice - required for watches