TG International

General Information

TG International offers door-to-door express and economy services at a low price.

With our TG International Freight services or for services to EU countries, you can either drop your consignment off at one of our depots, or book an optional collection service. These services are excellent value: the process of having your parcels delivered to our depot adds 1 day to your transit time, but this is offset by the low cost.

Please see the table below for our TG International services at a glance:

	Suitable for:	Information	UK	Europe	Rest of World
	Documents  Parcels	An international express delivery service, provided by one of the world’s largest courier companies. Door-to-door for most non-EU destinations. Depot drop-off available. Depot drop-off or optional collection available for EU destinations.*		Estimated Transit Time (Europe) 1-3 days	Estimated Transit Time (Rest of World) North America: 1 day Latin America: 1-2 days Asia and Middle East: 2 days Africa and Oceania: 2-4 days
	Documents Parcels	A day-definite, economy service provided by one of the world’s largest courier companies. Door-to-door for most non-EU destinations. Depot drop-off available. Depot drop-off or optional collection available for EU destinations.*		Estimated Transit Time (Europe) 2-5 days	Estimated Transit Time (Rest of World) North America: 4 days Latin America: 4 days Asia and Middle East: 4-6 days Africa and Oceania: 3-4 days
	Pallets	Next business day delivery to most European addresses and fast delivery worldwide. Delivery to more than 215 countries and territories worldwide. Depot drop-off or optional collection.*		Estimated Transit Time (Europe) 2-3 days	Estimated Transit Time (Rest of World) North America: 1-2 days Latin America: 1-3 days Asia and Middle East: 2-4 days Africa and Oceania: 3-5 days
	Pallets	Next business day delivery to most European addresses and fast delivery worldwide. Deliver to more than 60 countries and destinations. Depot drop-off or optional collection.*		Estimated Transit Time (Europe) 4-5 days	Estimated Transit Time (Rest of World) North America: 4-5 days Latin America: 3-5 days Asia and Middle East: 4-6 days Africa and Oceania: 5-7 days

*For services from our depot, please add 1 working day to your transit time if opting for a collection service.

These transit times are provided as a guideline. You can access country-specific transit time estimates for TG International Express and Economy services here.

Services from the USA

We offer door-to-door services from the USA to hundreds of destinations worldwide.

TG International Express takes an estimated 1-3 business days (1 day for major cities in Canada and Mexico, 2 days for major cities in Europe and Asia).

TG International Economy takes an estimated 2-5 business days (2-3 days for Canada, Mexico and Puerto Rico).

For shipments valued $2,500 or more, an AES filing charge of £20 applies.

How It Works

For most destinations, TG International is now a direct door-to-door service—from your address to your chosen destination.

However, for certain destinations (and for TG International Freight), parcels are shipped from our depot. You have the option of dropping your consignment off at one of our depots, using one of our collection services, or choosing one of hundreds of DPD or UPS drop-off locations nationwide.

Please add 1 working day to your estimated transit time if booking either an optional collection or an alternative drop-off option, to allow for overnight delivery to our depot. For some postcodes in London, Chester and Merseyside, we are able to collect ourselves and ship from the depot same day.

Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via our carrier.

Please refer to our documentation page for labelling instructions for each collection/drop-off option.

If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.

Size and Weight Restrictions

TG International Economy and Express (direct door-to-door)

• Maximum dimensions: 100 x 60 x 60 cm
• Maximum weight: 68 kg per piece. For Economy shipments from the UK and all shipments from the US, the maximum weight per consignment is 68kg. For Express shipments from the UK, the maximum weight per consignment is 5000kg.

TG International Economy and Express (with drop-off/optional collection)

• Maximum weight: 68 kg per piece
• Maximum size: 330cm girth*

*Girth is calculated as follows: (sum of two smallest dimensions X 2) + longest dimension.

TG International Economy and Express Freight

• Maximum weight: 1000 kg (palletised)

Volumetric Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

TG International Express and TG Economy service calculates volumetric weight on import services from countries outside of the EU, by multiplying the three dimensions of your parcel together and dividing by 5000.

For example:

Service	Parcel Weight	Actual Weight	Dimensions	Divisor	Volumetric Weight	Chargeable Weight
	10kg	10kg	50 x 30 x 20cm	5000	5kg	10kg
	10kg	10kg	50 x 60 x 40cm	5000	24kg	24kg

TG International Economy Freight and TG International Express Freight calculate volumetric weight by multiplying the three dimensions of your parcel together and dividing by 6000. The above calculations would apply however the 'divisor' in the calculation would be 6000.

Surcharges (for services from the UK)

Please note that any surcharges on deliveries to EU countries are subject to VAT.

*For multi-piece shipments, if Oversize and Additional Handling (Parcel) both apply, only Oversize will be charged.

Surcharges (for services from the US)

Prohibited Items

• Our list of hazardous, prohibited and owner’s risk items is available here.
• For up to date information specific to TG International, please check this page. Please note that prohibited items are subject to vary depending on your delivery destination. 
• Sending jewellery or watches? Refer to our Jewellery & Watches information page for carrier specific restrictions.
• If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Saturdays).

Service Restrictions

Personal effects cannot be shipped via TG International Services to any of the following countries or destinations:

Additional Documentation

The following documentation links are for additional paperwork that may be required. We will contact you in the event that any of these are needed.

Please note: Your AWB number will only be available once we have received the shipment at our depot.

• FDA Prior Notice Submission Form - required for consignments to the USA containing chocolate
• Shoe and Footwear Declaration - required for the USA and Canada
• Toxic Substance Control Act (TSCA) Certification - required for consignments containing liquids
• US Import Textile Checklist - required for the USA and Canada
• Watch Work Notice - required for watches