TG International

General Information

TG International offers door-to-door express and economy services at a low price.

With our TG International Freight services or for services to EU countries, you can either drop your consignment off at one of our warehouses, or book an optional collection service. These services are excellent value: the process of having your parcels delivered to our warehouse adds 1 day to your transit time, but this is offset by the low cost.

Please see the table below for our TG International services at a glance:

	Suitable for:	Information	UK	Europe	Rest of World
	Documents  Parcels	An international express delivery service, provided by one of the world’s largest courier companies. Door-to-door for most non-EU destinations. Warehouse drop-off available. Warehouse drop-off or optional collection available for EU destinations.*		Estimated Transit Time (Europe) 1-3 days	Estimated Transit Time (Rest of World) North America: 1 day Latin America: 1-2 days Asia and Middle East: 2 days Africa and Oceania: 2-4 days
	Documents Parcels	A day-definite, economy service provided by one of the world’s largest courier companies. Door-to-door for most non-EU destinations. Warehouse drop-off available. Warehouse drop-off or optional collection available for EU destinations.*		Estimated Transit Time (Europe) 2-5 days	Estimated Transit Time (Rest of World) North America: 4 days Latin America: 4 days Asia and Middle East: 4-6 days Africa and Oceania: 3-4 days
	Pallets	Next business day delivery to most European addresses and fast delivery worldwide. Delivery to more than 215 countries and territories worldwide. Warehouse drop-off or optional collection.*		Estimated Transit Time (Europe) 2-3 days	Estimated Transit Time (Rest of World) North America: 1-2 days Latin America: 1-3 days Asia and Middle East: 2-4 days Africa and Oceania: 3-5 days
	Pallets	Next business day delivery to most European addresses and fast delivery worldwide. Deliver to more than 60 countries and destinations. Warehouse drop-off or optional collection.*		Estimated Transit Time (Europe) 4-5 days	Estimated Transit Time (Rest of World) North America: 4-5 days Latin America: 3-5 days Asia and Middle East: 4-6 days Africa and Oceania: 5-7 days

*For services via our warehouse, please add 1 working day to your transit time if opting for a collection service.

These transit times are provided as a guideline. You can access country-specific transit time estimates for TG International Express and Economy services here.

Warehouse drop-off / optional collection

The option to drop off at our warehouse is available for all TG International services.

When booking our TG International Freight services or services to EU countries, you can drop off your consignment at one of our warehouses or opt for a collection service. We are able to offer free collections in some areas of Merseyside, Chester and London, in proximity to our warehouses.

Once your shipment has been delivered to our warehouse, we will process it and forward your parcel to its final destination via our carriers.

If you are dropping your parcel off:

• We will attach your Shipping Labels for you once we have received your consignment at our warehouse.
• For TG International Priority and TG International Economy to countries outside of the EU, your Packing List/Customs Invoice is sent electronically for most destinations and you do not need to print it off unless stated otherwise. Please write your TP order reference number on the top of the box (whether sending to an EU or non-EU country).
• For TG International Freight (sending outside of the EU), you will need to print off your Packing List/Customs Invoice and attach it to your parcel, as we will need this for identification at the warehouse. If you are a business customer, you can use your own Packing List if you have one. If you are not able to print your Packing List/Customs Invoice, please get in touch and we can send your documents to you.

If you are sending to our warehouse using your own carrier, please put 'Transglobal Express (Your TP- order reference number)' at the top of the depot address.

If using an optional collection service:

For services shipped from our warehouse, you can add an optional collection service from your door to our warehouse, before it is sent on to its final destination.

If you choose TNT collection:

• Once your booking is complete, we will generate your TNT documents. These are made available for you to download from your 'My Account' area.
• You will need to print and securely attach the TNT Shipping Label to your parcel and give the TNT Collection Manifest and Consignment Notes to the driver.
• We will re-label your consignment for the outbound journey once it reaches our warehouse. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice.

If you choose DPD collection:

• Please print off two copies of your Shipping Label as the driver may require a spare. Securely attach one to your parcel.
• We will re-label your consignment for the outbound journey once it reaches our warehouse. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice if applicable.

If you choose TG Courier collection:

• For TG International Priority and TG International Economy to countries outside of the EU, your Packing List/Customs Invoice is sent electronically for most destinations and you do not need to print it off unless stated otherwise. Please write your TP order reference number on the top of the box (whether sending to an EU or non-EU country).
• For our TG International Freight (sending outside of the EU), you will need to print off your Packing List/Customs Invoice and attach it to your parcel, as we will need this for identification at the warehouse. If you are a business customer, you can use your own Packing List if you have one. If you are not able to print your Packing List/Customs Invoice, please get in touch and we can send your documents to you.
• We will attach your Shipping Labels for you once we have received your consignment at our warehouse.

If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.

Size and Weight Restrictions

TG International Economy and Express (non-EU)

• Maximum dimensions: 100 x 60 x 60 cm
• Maximum weight: 68 kg per piece

TG International Economy and Express (EU)

• Maximum weight: 68 kg per piece
• Maximum size: 330cm girth*

*Girth is calculated as follows: (sum of two smallest dimensions X 2) + longest dimension.

TG International Economy and Express Freight

• Maximum weight: 1000 kg (palletised)

Volumetric Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

TG International Express and TG Economy service calculates volumetric weight on import services from countries outside of the EU, by multiplying the three dimensions of your parcel together and dividing by 5000.

For example:

Service	Parcel Weight	Actual Weight	Dimensions	Divisor	Volumetric Weight	Chargeable Weight
	10kg	10kg	50 x 30 x 20cm	5000	5kg	10kg
	10kg	10kg	50 x 60 x 40cm	5000	24kg	24kg

TG International Economy Freight and TG International Priority Freight calculate volumetric weight by multiplying the three dimensions of your parcel together and dividing by 6000. The above calculations would apply however the 'divisor' in the calculation would be 6000.

Surcharges

Please note that any surcharges on deliveries to EU countries are subject to VAT.

Prohibited Items

• Our list of hazardous, prohibited and owner’s risk items is available here.
• For up to date information specific to TG International, please check this page. Please note that prohibited items are subject to vary depending on your delivery destination. 
• Sending jewellery or watches? Refer to our Jewellery & Watches information page for carrier specific restrictions.
• If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Saturdays).

Service Restrictions

Personal effects cannot be shipped via TG International Services to any of the following countries or destinations:

Additional Documentation

The following documentation links are for additional paperwork that may be required. We will contact you in the event that any of these are needed.

Please note: Your AWB number will only be available once we have received the shipment at our warehouse.

• FDA Prior Notice Submission Form - required for consignments to the USA containing chocolate
• Shoe and Footwear Declaration - required for the USA and Canada
• Toxic Substance Control Act (TSCA) Certification - required for consignments containing liquids
• US Import Textile Checklist - required for the USA and Canada
• Watch Work Notice - required for watches