TG International
- Size & Weight Restrictions
- Volumetric Weight
- Surcharges
- Prohibited Items
- Service Restrictions
- Additional Documentation
General Information
PLEASE NOTE: Our TG International services from the UK are now available under the FedEx brand. Please see our FedEx service information. The information below relates to services from the USA only.
Send packages from the USA to over 200 destinations worldwide with TG International Express and TG International Economy. A trusted courier company will collect from your door and deliver direct to your chosen address.
Please see the table below for our TG International services at a glance:
| Suitable for: | Information | Europe | Rest of World | |
|---|---|---|---|---|
 |
|
An international express delivery service, provided by one of the world’s largest courier companies. This service is door-to-door. |
Estimated Transit Time (Europe) 1-3 business days (2 days to most major cities)
|
Estimated Transit Time (Rest of World) 1-3 business days (1 day for major cities in Canada and Mexico; 2 days for major cities in Asia)
|
 |
|
A day-definite, economy service provided by one of the world’s largest courier companies. This service is door-to-door. |
Estimated Transit Time (Europe) 2-5 business days
|
Estimated Transit Time (Rest of World) 2-5 business days (2-3 days for Canada, Mexico and Puerto Rico)
|
These transit times are provided as a guideline. You can access country-specific transit time estimates for TG International Express and Economy services here.
Size and Weight Restrictions
TG International Economy and Express
- Maximum dimensions: 100 x 60 x 60 cm
- Maximum weight: 68 kg per piece/consignment
Volumetric Weight
Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.
Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.
TG International Express and TG Economy service calculates volumetric weight by multiplying the three dimensions of your parcel together and dividing by 5000.
For example:
| Service | Parcel Weight | Actual Weight | Dimensions | Divisor | Volumetric Weight | Chargeable Weight |
|---|---|---|---|---|---|---|
|
10kg | 10kg | 50 x 30 x 20cm | 5000 | 5kg | 10kg |
|
10kg | 10kg | 50 x 60 x 40cm | 5000 | 24kg | 24kg |
Surcharges
| Category | Description | Fee |
|---|---|---|
| Address Change | Applied when either a collection or delivery address has to be amended. | £14.10 per consignment |
| Remote Area Surcharge | Applied when the delivery location is defined as remote. | £32.50 per consignment or £0.31 per kg, whichever is greater. This will be added at time of booking. |
| Delivered Taxes Paid (Duty Reversal) Admin Fee | Admin charge administered for billing customs duties and taxes to the shipper rather than the receiver. | £11.65 per consignment or 2.5% of the duty amount (whichever is greater) |
| Additional Handling: Dimensions | Applied if the longest side is greater than 48 inches (~122cm), or the second longest side is greater than 30 inches (~76cm). | £12.45 per package |
| Additional Handling: Weight | Applied if the actual weight is greater than 70lbs (~31.75kg). | £19.91 per package |
| Additional Handling: Packaging | Applied if the package:
|
£10.79 per package |
| Oversized | Applied if the package exceeds 96 inches (~244cm) in length or 130 inches (~330cm) in length and girth (based on actual or volumetric weight—whichever is greater—subject to a 90lb minimum billable weight). | £82.97 per package |
| Non-Stackable | When any piece, skid or pallet in a shipment cannot be stacked due to the shape, content or packaging of the goods. | £190.83 per consignment |
| Return Charge | A surcharge applied for all returns in addition to the shipping cost. | £20.38 per consignment |
| AES Filing Charge | Applied to all shipments valued $2,500 or more. | £20 per consignment |
Prohibited Items
- Our list of hazardous, prohibited and owner’s risk items is available here.
- For up to date information specific to TG International, please check this page. Please note that prohibited items are subject to vary depending on your delivery destination.
- Sending jewellery or watches? Refer to our Jewellery & Watches information page for carrier specific restrictions.
- If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Saturdays).
Service Restrictions
Personal effects cannot be shipped via TG International Services to any of the following countries or destinations:
- Albania
- Andorra
- Angola
- Australia
- Azerbaijan
- Bangladesh
- Belize
- Benin
- Brazil
- British Virgin Islands
- Burkina Faso
- Burundi
- Cameroon
- Cape Verde
- Chad
- Congo
- Costa Rica
- Croatia
- Czech Republic
- Djibouti
- Ecuador
- Egypt
- El Salvador
- Eritrea
- Estonia
- Ethiopia
- Finland
- French Guiana
- Gabon
- Gambia
- Guadeloupe
- Guinea
- Iceland
- India
- Japan
- Kazakhstan
- Lesotho
- Lichtenstein
- Malta
- Mauritania
- Moldova
- Montserra
- New Zealand
- Niger
- Norway
- Oman
- Pakistan
- Panama
- Paraguay
- Portugal
- Reunion
- Senegal
- Seychelles
- Slovak Republic
- Ukraine
- Wallis and Futuna Islands
- Yemen
Additional Documentation
The following documentation links are for additional paperwork that may be required. We will contact you in the event that any of these are needed.
Please note: Your AWB number will only be available once we have received the shipment at our depot.
- Shoe and Footwear Declaration - required for Canada
- Toxic Substance Control Act (TSCA) Certification - required for consignments containing liquids
- US Import Textile Checklist - required for Canada
- Watch Work Notice - required for watches
