TG International

General Information

TG International is a mixed-carrier service that ships your goods via our warehouses in Bromborough, Wirral, or Feltham, London. With our TG International services, you can either drop your consignment off at one of our warehouses, or book an optional collection service.

Our TG services are excellent value: the process of having your parcels delivered to our warehouse adds 1 day to your transit time, but this is offset by the low cost.

Please see the table below for an at-a-glance comparison of the TG International services we offer:

	Suitable for:	Information	UK	Europe	Rest of World
	Documents  Parcels	An international express delivery service, provided by one of the world’s largest courier companies.		Estimated Transit Time (Europe) 1-3 days	Estimated Transit Time (Rest of World) North America: 1 day Latin America: 1-2 days Asia and Middle East: 2 days Africa and Oceania: 2-4 days
	Documents Parcels	A day-definite, economy service to over 30 European countries, provided by one of the world’s largest courier companies.		Estimated Transit Time (Europe) 2-5 days	Estimated Transit Time (Rest of World) North America: 4 days Latin America: 4 days Asia and Middle East: 4-6 days Africa and Oceania: 3-4 days
	Pallets	Next business day delivery to most European addresses and fast delivery worldwide. Delivery to more than 215 countries and territories worldwide		Estimated Transit Time (Europe) 2-3 days	Estimated Transit Time (Rest of World) North America: 1-2 days Latin America: 1-3 days Asia and Middle East: 2-4 days Africa and Oceania: 3-5 days
	Pallets	Next business day delivery to most European addresses and fast delivery worldwide. Deliver to more than 60 countries and destinations.		Estimated Transit Time (Europe) 4-5 days	Estimated Transit Time (Rest of World) North America: 4-5 days Latin America: 3-5 days Asia and Middle East: 4-6 days Africa and Oceania: 5-7 days

*These transit times are provided as a guideline. You can access country-specific transit time estimates for TG International Express and Economy services here. Please add 1 day to these transit times if opting for a collection service.

How It Works...

When booking our TG International services, you have the option of dropping your consignment off at one of our warehouses or using one of our collection services. Once your shipment has been delivered to our warehouse, we will process it and forward your parcel to its final destination via our carriers.

If you are dropping your parcel off:

If you are dropping your parcel off at our warehouse:

• We will generate your shipping documentation, which will be available for you to download from your ‘My Account’ area after you have made your booking.
• You will need to print off your Packing List/Customs Invoice and attach it to your parcel, as we will need this for identification at the warehouse. If you are a business customer, you can use your own Packing List if you have one.
• If you are not able to print your Packing List/Customs Invoice, please get in touch and we can send your documents to you.
• We will attach your Shipping Labels for you once we have received your consignment at our warehouse.

If you are sending to our warehouse using your own carrier, please put 'Transglobal Express (Your TP- order reference number)' at the top of the depot address.

If your consignment is being collected:

If you are unable to drop off your shipment at our warehouse, you can choose one of our collection services. These will deliver your consignment to our warehouse, before it is sent on to its final destination.

If you choose TNT collection:

• Once your booking is complete, we will generate your TNT documents. These are made available for you to download from your 'My Account' area.
• You will need to print and securely attach the TNT Shipping Label to your parcel and give the TNT Collection Manifest and Consignment Notes to the driver.
• We will re-label your consignment for the outbound journey once it reaches our warehouse. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice.
• If you have your own Packing List/Customs Invoice that you wish to use, please email it to sales@transglobalexpress.co.uk, with 'Alternative Invoice' and your TP- reference number in the subject field.

If you choose TG Parcel collection:

• Please print off two copies of your Shipping Label as the driver may require a spare. Securely attach one to your parcel.
• We will re-label your consignment for the outbound journey once it reaches our warehouse. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice if applicable.

If you choose TG Courier collection:

• Please print off your Packing List/Customs Invoice and attach it to your parcel, as we will need this for identification at the warehouse. If you are a business customer, you can use your own Packing List if you have one.
• We will attach your Shipping Labels for you once we have received your consignment at our warehouse.

If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.

Free Local Collections

We are able to offer free collections in some areas of Merseyside, Chester and London, in proximity to our warehouses.

MERSEYSIDE & CHESTER

LONDON

*The cut-off time for booking same day collections. We endeavour to make collections by 5pm.

Size and Weight Restrictions

TG International Economy and Express

• Maximum weight: 68 kg to most areas, 32kg without restriction
• Maximum size: 330cm girth*

TG International Economy and Express Freight

• Maximum weight: 1000 kg (palletised)

*Girth is calculated as follows: (sum of two smallest dimensions X 2) + longest dimension.

For example: for a parcel of dimensions 20 x 30 x 40cm:

(20 + 30) x 2 + 40  = 140cm

Volumetric Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

TG International Express and TG Economy service calculates volumetric weight on import services from countries outside of the EU, by multiplying the three dimensions of your parcel together and dividing by 5000.

For example:

Service	Parcel Weight	Actual Weight	Dimensions	Divisor	Volumetric Weight	Chargeable Weight
	10kg	10kg	50 x 30 x 20cm	5000	5kg	10kg
	10kg	10kg	50 x 60 x 40cm	5000	24kg	24kg

TG International Economy Freight and TG International Priority Freight calculate volumetric weight by multiplying the three dimensions of your parcel together and dividing by 6000. The above calculations would apply however the 'divisor' in the calculation would be 6000.

Surcharges

Please note that any surcharges on deliveries to EU countries are subject to VAT.

Prohibited Items

• Our list of hazardous, prohibited and owner’s risk items is available here.
• For up to date information specific to TG International, please check this page. Please note that prohibited items are subject to vary depending on your delivery destination. 
• Sending jewellery or watches? Refer to our Jewellery & Watches information page for carrier specific restrictions.
• If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Saturdays).

Service Restrictions

Personal effects cannot be shipped via TG International Services to any of the following countries or destinations:

Additional Documentation

The following documentation links are for additional paperwork that may be required. We will contact you in the event that any of these are needed.

Please note: Your AWB number will only be available once we have received the shipment at our warehouse.

• FDA Prior Notice Submission Form - required for consignments to the USA containing chocolate
• Shoe and Footwear Declaration - required for the USA and Canada
• Toxic Substance Control Act (TSCA) Certification - required for consignments containing liquids
• US Import Textile Checklist - required for the USA and Canada
• Watch Work Notice - required for watches