TNT Express (Import)

General Information

TNT Express is one of the world’s largest and longest established courier companies. Based in the Netherlands, TNT Express delivers to over 200 countries and territories worldwide, and owns operations in 63 countries. We are proud to offer two TNT Express Import services: TNT Express and TNT Economy Express Imports.

Please see the table below for an at-a-glance comparison of the TNT Express Import services we offer:

	Suitable for:	Information	UK	Europe	Rest of World
	Documents Parcels Pallets	For time-sensitive import services.		Estimated Transit Time (Europe) Next business day delivery from most European countries	Lookup*
	Documents Parcels Pallets	For more economical and less time-sensitive import services.		Estimated Transit Time (Europe) Day definite delivery to most European destinations	Lookup*

*Please check TNT’s 'Worldwide Transit Times' tool for country-specific transit times.

Please note that if you are importing from outside of the EU, your shipment may be subject to customs charges, namely, import duty and tax. We strongly recommend customers check with HMRC for further advice. You can also see our Customs Advice page for more information.

How It Works

• When making a booking, you set the day of collection. Please note that this is subject to service restrictions at weekends and local public holidays.
• Your shipping labels will be sent directly to the collection point after your booking. Please ensure the collection point is able to print the documentation in time for the collection.
• As soon as we receive confirmation of collection, we will provide you with a tracking number to trace the progress of your shipment.

Please note that import orders placed outside of working hours will be attended to on the next working day.

Importing from outside the EU?

When importing from outside of the EU, the shipment must be accompanied by 5 copies of a Customs Invoice.

We will generate a Customs Invoice as a part of the booking process which you will need to forward to the collection point. The collection point will need to hand these to the driver. Please ensure they are aware of this to avoid your collection being delayed.

Size and Weight Restrictions

Restrictions may vary depending on the destination of your shipment. The following information is provided as a general guide:

	UK	Europe	Rest of World
Maximum dims		240 x 120 x 150 cm	100 x 60 x 70 cm
Maximum weight (loose items)		70 kg	30 kg
Maximum weight (palletised)		500 kg

	UK	Europe	Rest of World
Maximum dims		240 x 120 x 180 cm	180 x 120 x 150 cm
Maximum weight (loose items)		70 kg	70 kg
Maximum weight (palletised)		1000 kg	500 kg

Volumetric Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

TNT Express calculates volumetric weight on import services from countries outside of the EU, by multiplying the three dimensions of your parcel together and dividing by 5000.

TNT Economy Express calculates volumetric weight on import services from countries outside of the EU, by multiplying the three dimensions of your parcel together and dividing by 4000.

For example:

Service	Parcel Weight	Actual Weight	Dimensions	Divisor	Volumetric Weight	Chargeable Weight
	10kg	10kg	50 x 30 x 20cm	4000	5kg	10kg
	10kg	10kg	50 x 60 x 40cm	4000	24kg	24kg

The above calculations apply to TNT Express however the 'divisor' in the calculation would be 5000.

Surcharges

*Each of these surcharges will apply only once per shipment, not once per item. However, both surcharges may apply within one consignment.

Please note that any surcharges on deliveries to EU countries are subject to VAT.

Prohibited Items

• Televisions are prohibited on TNT services.
• Our list of hazardous, prohibited and owner’s risk items is available here.
• For up-to-date information specific to TNT Express, please check their prohibited items page. Please note that prohibited items are subject to vary depending on your delivery destination.
• If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Online Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 09:00am-1:00pm Sat).

Service Restrictions

• Business collections only. However, businesses operating from private addresses are usually accepted.
• Passports cannot be sent via TNT.
• TNT does not collect from or deliver to exhibitions. If you require collection from or delivery to an exhibition, please get in touch and we can offer an alternative service.