TNT Express (Import)
- Size & Weight Restrictions
- How It Works
- Volumetric Weight
- Surcharges
- Prohibited Items
- Service Restrictions
General Information
TNT Express is one of the world’s largest and longest established courier companies. Based in the Netherlands, TNT Express delivers to over 200 countries and territories worldwide, and owns operations in 63 countries. We are proud to offer two TNT Express Import services: TNT Express and TNT Economy Express Imports.
Please see the table below for an at-a-glance comparison of the TNT Express Import services we offer:
Suitable for: | Information | UK | Europe | Rest of World | |
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For time-sensitive import services. | ![]() |
Estimated Transit Time (Europe) Next business day delivery from most European countries
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For more economical and less time-sensitive import services. | ![]() |
Estimated Transit Time (Europe) Day definite delivery to most European destinations
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*Please check TNT’s 'Worldwide Transit Times' tool for country-specific transit times.
Please note that if you are importing from outside of the EU, your shipment may be subject to customs charges, namely, import duty and tax. We strongly recommend customers check with HMRC for further advice. You can also see our Customs Advice page for more information.
How It Works
- When making a booking, you set the day of collection. Please note that this is subject to service restrictions at weekends and local public holidays.
- Your shipping labels will be sent directly to the collection point after your booking. Please ensure the collection point is able to print the documentation in time for the collection.
- As soon as we receive confirmation of collection, we will provide you with a tracking number to trace the progress of your shipment.
Please note that import orders placed outside of working hours will be attended to on the next working day.
Importing from outside the EU?
When importing from outside of the EU, the shipment must be accompanied by 5 copies of a Customs Invoice.
We will generate a Customs Invoice as a part of the booking process which you will need to forward to the collection point. The collection point will need to hand these to the driver. Please ensure they are aware of this to avoid your collection being delayed.
Size and Weight Restrictions
- Maximum weight domestic: 45kg per piece
- Maximum weight international: 68kg per piece
- Maximum length: 120cm
- Maximum 2nd longest side: 70cm
- Maximum length + girth (L+2xW+2xH): 266cm
Volumetric Weight
Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.
Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.
TNT Express calculates volumetric weight on import services from countries outside of the EU, by multiplying the three dimensions of your parcel together and dividing by 5000.
TNT Economy Express calculates volumetric weight on import services from countries outside of the EU, by multiplying the three dimensions of your parcel together and dividing by 4000.
For example:
Service | Parcel Weight | Actual Weight | Dimensions | Divisor | Volumetric Weight | Chargeable Weight |
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10kg | 10kg | 50 x 30 x 20cm | 4000 | 5kg | 10kg |
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10kg | 10kg | 50 x 60 x 40cm | 4000 | 24kg | 24kg |
The above calculations apply to TNT Express however the 'divisor' in the calculation would be 5000.
Surcharges
Category | Description | Fee |
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Over Maximum Limits | This surcharge applies if your parcel exceeds any of the following dimensions:
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£49.25 domestic, £31.15 international |
Remote Area Charge | Applied when the delivery location is defined as remote. Please check the TNT Remote Area database to see if your delivery address will be affected. | £17.63 per shipment or 35p per kg, whichever is greater. This will be added at time of booking. |
Residential Address | Applied when the delivery address is residential - domestic (UK) deliveries only. | £1.21 per consignment |
Duty Reversal | Admin charge administered for billing customs duties and taxes to the shipper rather than the receiver. | £20 per consignment |
Piece with any dimension exceeding 140cm | Applied to any piece on a UK-UK TNT service which has a dimension of 140cm or more. | £4.11 per parcel |
Dimensional Surcharge (up to 30kg) | Applies if the weight is up to 30kg, and if the longest dimension exceeds 120cm OR the second longest dimension exceeds 60cm. | £26.14 per consignment* |
Dimensional Surcharge (above 30kg) | Applies if the weight is more than 30kg, and:
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£36.60 per consignment* |
Non-Stackable Piece | Applied when any piece in a shipment cannot be stacked due to the shape, contents or packaging of the goods, or if any side exceeds 200cm. | £83.66 per consignment |
Return to Shipper | This charge will apply:
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£15 if returned from a depot £25 if returned from a hub |
*Each of these surcharges will apply only once per shipment, not once per item. However, both surcharges may apply within one consignment.
Please note that any surcharges on deliveries to EU countries are subject to VAT.
Prohibited Items
- Televisions are prohibited on TNT services.
- Bikes are prohibited on TNT services.
- Our list of hazardous, prohibited and owner’s risk items is available here.
- For up-to-date information specific to TNT Express, please check their prohibited items page. Please note that prohibited items are subject to vary depending on your delivery destination.
- If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Online Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 09:00am-1:00pm Sat).
TNT Service Information
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