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Transglobal Express - Worldwide Parcel Delivery
  • 0345 145 1212 Monday to Friday, 08:00 – 18:30
    Saturday, 09:00 - 13:00. Calls recorded.

Asendia

General Information

Asendia is the joint international venture of Swiss Post and France's La Poste, providing worldwide mail and parcel delivery. Our Asendia service is a tracked mail service for parcels up to 30kg, and it ships from our depot in Feltham, London. You can drop your consignment off at our London depot, or book a collection from your door.

With Asendia, longer transit times are offset by lower costs, making it a great choice for non-urgent shipments.

  Service Suitable for: Information UK Europe Rest of World
Landmark Global Asendia
  • Documents
  • Parcels

Tracked mail service from our depot for parcels up to 30kg.

Estimated Transit Time (UK) 3-4 days
Estimated Transit Time (Europe) 2-8 days to EU countries depending on destination
Estimated Transit Time (Rest of World) 4-8 days depending on destination

* Please add 1 working day to your transit time if opting for a collection service.

How It Works...

When booking our Asendia service, you have the option of dropping your consignment off at our London depot or using one of our collection services. Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via Asendia.

If you are dropping your parcel off:

If you are dropping your parcel off at our depot:

  • We will generate your shipping documentation, which will be available for you to download from your ‘My Account’ area after you have made your booking.
  • You will need to print your Shipping Label, and Packing List/Customs Invoice if applicable, and ensure this is securely attached to your parcel.
  • For all parcels sent to destinations outside of the European Union, our carriers require a Packing List/Customs Invoice detailing the size, weight, contents and value of your goods for customs purposes. 
  • If you are not able to print your documents, please get in touch and we can send them to you.

If you are sending to our depot using your own carrier, please put 'Transglobal Express (Your TP- order reference number)' at the top of the depot address.


If your consignment is being collected:

If you are unable to drop off your shipment at our depot, you can choose one of our collection services. These will deliver your consignment to our depot, before it is sent on to its final destination.

If you choose TNT collection:

  • Once your booking is complete, we will generate your TNT documents. These are made available for you to download from your 'My Account' area.
  • You will need to print and securely attach the TNT Shipping Label to your parcel and give the TNT Collection Manifest and Consignment Notes to the driver.
  • We will re-label your consignment for the outbound journey once it reaches our depot. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice if applicable.

If you choose DPD collection/Pickup:

  • Please print off two copies of your Shipping Label as the driver may require a spare. Securely attach one to your parcel.
  • We will re-label your consignment for the outbound journey once it reaches our depot. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice if applicable.

If you choose UPS collection/Access Point:

  • Please print off two copies of your Shipping Label as the driver (or agent at the Access Point) may require a spare. Securely attach one to your parcel.
  • We will re-label your consignment for the outbound journey once it reaches our depot. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice if applicable.

For all parcels sent to destinations outside of the European Union, our carriers require a Packing List/Customs Invoice detailing the size, weight, contents and value of your goods for customs purposes.

If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.

Size and Weight Restrictions

Restrictions may vary depending on the destination of your shipment. The following information is provided as a general guide:

  • Minimum dimensions per item: 10cm length; 7cm width; 0.5cm height.
  • Maximum dimensions per item: 100cm longest side; 50cm second longest side
  • Maximum weight for parcels: 30kg

Volumetric Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

Asendia calculates volumetric weight by multiplying the three dimensions of your parcel together and dividing by 5000 (for Italy, the divisor is 3333).

For example:

Service Parcel Weight Actual Weight Dimensions Divisor Volumetric Weight Chargeable Weight
Asendia 10kg 10kg 50 x 30 x 20cm 5000 6kg 10kg
Asendia 10kg 10kg 50 x 60 x 40cm 5000 24kg 24kg

 

Surcharges

There are currently no surcharges for this service.

Consignments that exceed size and weight restrictions will not be shipped from our depot.

Prohibited Items

 

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