Asendia

General Information

Asendia is the joint international venture of Swiss Post and France's La Poste, providing worldwide mail and parcel delivery. Our Asendia service is a tracked mail service for parcels up to 30kg, and it ships from our depot in Hounslow, London. You can drop your consignment off at our London depot, or book a collection from your door.

With Asendia, longer transit times are offset by lower costs, making it a great choice for non-urgent shipments.

	Service	Suitable for:	Information	UK	Europe	Rest of World
	Asendia	Documents Parcels	Tracked mail service from our depot for parcels up to 30kg.	Estimated Transit Time (UK) 3-4 days	Estimated Transit Time (Europe) 2-8 days to EU countries depending on destination	Estimated Transit Time (Rest of World) 4-8 days depending on destination

* Please add 1 working day to your transit time if opting for a collection service.

Please note: Due to current restrictions, Asendia services are unavailable into Europe.

How It Works...

With our Asendia service, parcels are shipped from our depot. You have the option of dropping your consignment off at our London depot, using one of our collection services, or choosing one of hundreds of DPD or UPS drop-off locations nationwide.

Please add 1 working day to your estimated transit time if booking either an optional collection or an alternative drop-off option, to allow for overnight delivery to our depot. For some postcodes in London, we are able to collect ourselves and ship from the depot same day.

Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via Asendia.

Please refer to our documentation page for labelling instructions for each collection/drop-off option.

If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.

Size and Weight Restrictions

Restrictions may vary depending on the destination of your shipment. The following information is provided as a general guide:

• Minimum dimensions per item: 10cm length; 7cm width; 0.5cm height.
• Maximum dimensions per item: 100cm longest side; 50cm second longest side
• Maximum weight for parcels: 30kg

Volumetric Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

Asendia calculates volumetric weight by multiplying the three dimensions of your parcel together and dividing by 5000 (for Italy, the divisor is 3333).

For example:

Service	Parcel Weight	Actual Weight	Dimensions	Divisor	Volumetric Weight	Chargeable Weight
	10kg	10kg	50 x 30 x 20cm	5000	6kg	10kg
	10kg	10kg	50 x 60 x 40cm	5000	24kg	24kg

Surcharges

Consignments that exceed size and weight restrictions will not be shipped from our depot.

Please note that any surcharges on deliveries to EU countries are subject to VAT.

Prohibited Items

• Please refer to our general list of prohibited and restricted items.
• If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Sat).