Fast Despatch Logistics
- How It Works
- Tracking
- Transit Times
- Size & Weight Restrictions
- Surcharges
- Service Restrictions / Prohibited Items
General Information
Fast Despatch Logistics (FDL) is one of the fastest-growing delivery companies in the UK. This service is fully tracked, with GPS pinpoint, photo and signature upon delivery. The service delivers on weekends at no extra charge. FDL collects from our depot.
See the table below for an overview:
| Suitable for: | Information | Transit times | ||
|---|---|---|---|---|
 |
Fast Despatch Logistics |
|
Express parcel service to destinations across the UK. | 1 day from depot to UK mainland; 2-3 days to Scottish Highlands, Northern Ireland and Offshore Isles* |
*Please add one working day to your transit time if opting for a third-party collection service. For collections made in these postcodes, FDL will pick up from our depot same day.
How It Works...
With our FDL service, parcels are collected from our depot. You have the option of dropping your consignment off at one of our depots, using one of our collection services, or choosing one of hundreds of DPD or UPS drop-off locations nationwide.
Please add 1 working day to your estimated transit time if booking either an optional collection or an alternative drop-off option, to allow for overnight delivery to our depot. For some postcodes in London, the East Midlands and North West England, we are able to collect ourselves and ship from the depot same day.
Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via FDL.
Please refer to our documentation page for labelling instructions for each collection/drop-off option.
If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.
Tracking
You can track your parcel by entering your TP- order reference number into our tracking tool.
Transit Times
Next day delivery is available across the UK mainland. Transit times vary for other UK destinations. Please refer to the postcodes table below.
| 24 Hours | 48-72 Hours |
|---|---|
| AL, B, BA, BB, BD*, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DD, DE, DH, DL*, DN, DT, DY, E, EC, EH, EN, EX, FK*, FY, G*, GL, GU, HA, HD, HG, HP, HU, HX, IG, IP, KT, KY, L, LE, LN, LS, LU, M, ME, MK, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PL, PO*, PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SO, SP, SR, ST, SW, TA, TF, TN, TR*, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO | AN, BD23-24, BT, CA, DG, DL7-16, FK17-21, G60, G81-84, GY, HR, HS, IM, IV, JE, KA, KW, LA, LD, LL, PA, PH, PO30-41, SY, TD, TR21-25, ZE |
*Some exceptions. Please refer to the right-hand column.
Surcharges
| Category | Description | Fee |
|---|---|---|
| Oversized | If your parcel measures more than 120cm in length. | £20 |
| Overweight | If your parcel weighs more than 25kg. | £30 |
| Return to Sender / Undeliverable | If FDL is unable to deliver your parcel. | £2.50 + freight rate / cost of carriage |
Please note that surcharges on domestic (UK) deliveries are subject to VAT.
Service Restrictions / Prohibited Items
- Please refer to FDL's list of prohibited items, as well as our own list of hazardous, prohibited and owner’s risk items.
- If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email [email protected] or call 0345 145 1212 (8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Sat).
