DPD launched its Predict service several years ago to give customers more options for their deliveries.
The morning of delivery, customers receive an SMS or email notification of a one-hour delivery window. If the customer is not available at the time, they can choose a new delivery date, reroute the parcel to a nearby DPD Pickup shop, or arrange to have it left with a neighbour.
In the Netherlands, DPD is now offering a similar service for returns, with a one-hour collection window. Parcels are collected from customers and delivered to the DPD warehouse, or the service can be used to move the parcel from one business location to another.
“After successfully introducing Predict for our delivery options, we are now launching the service for returns too,” said Eric Dietz, CEO of DPD Netherlands. “The proactive message service therefore means that our customers can offer their customers an extra service. This makes it easier for every link in the chain to return parcels and increases the chance of a successful first collection attempt.”
Dietz said that Predict also helps to reduce carbon dioxide emissions, by 4% to date.
(Source: Post and Parcel Technology Intl)
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