New ID Requirement for UPS Residential Pickups

UPS has announced a new security procedure affecting all international shipments where collected from a residential address. As part of this update, drivers will now ask to see government-issued photo identification when picking up your parcel.

What this means for you?

The individual handing over the package to the UPS driver must show a valid government-issued photo ID for the parcel to be collected. This could be a passport, driver's license, or identity card.

If no ID is shown, or if the ID has expired or doesn’t resemble the person handing over the parcel, the driver will not accept the shipment.

Important information

These security procedures apply to any international shipment sent via UPS Express or UPS Express Saver service between any of the listed countries* where collecting from a residential address.

Get in touch

If you have any questions regarding this change or your shipments, please feel free to contact our team - We’re always here to help and are happy to assist you with any inquiries you may have.

*Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Holy See, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan.