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Transglobal Express - Worldwide Parcel Delivery
  • 0345 145 1212 Monday to Friday, 08:00 – 18:30
    Saturday, 09:00 - 13:00. Calls recorded.

Coronavirus Service Updates

We are updating this page as we receive new information. Please check back regularly.

Air freight services

Due to the coronavirus many flights have been cancelled worldwide which has impacted both availability and price. All rates and services are subject to confirmation.

Personal protective equipment

The European Union has placed temporary restrictions on the export of personal protective equipment (PPE), including protective spectacles and visors, face shields, mouth and nose protection equipment, protective garments, and protective gloves. These items cannot be exported without a permit from national authorities.

Imports to the EU of PPE, medicines and medical devices are also subject to temporary restrictions, which may vary from country to country.

Returns

Please note: where undeliverable goods are being returned, return surcharges may apply. Please refer to the carrier information below.

Carriers/Services

DPD / TG Euro Parcel

There are countries where non-essential shops and businesses are closed; therefore, the advice from DPD is to check before shipping that the person/business you are sending to is able to receive parcels, to avoid unnecessary costs. In each country, DPD will attempt delivery where possible and return to you if the driver is unable to gain access.

Please note: where goods are being returned, return surcharges apply.

With immediate effect, DPD will no longer ask customers to sign its handheld units and instead drivers will sign it on their behalf. DPD will record the consignee's name and a 'Delivered on Authority' message in the signature section of the unit.

At present all parcel operations continue as normal in the UK. All DPD depots and hubs are working as normal with no closures.

You can still track and trace your parcels as before.

DHL / TG Express

DHL reports that most deliveries are still being made as normal; however, there are delays and disruptions in some countries (please see the country-specific information below). Customers are asked to check potential local delivery disruptions with their recipients before booking their shipment.

DHL has applied an Emergency Situation Surcharge to all time-definite international shipments (e.g. delivery by 10:30am or 12pm). Please see our service information for more details.

FedEx / TNT / TG International

Please see the FedEx and TNT service alerts pages. Recipients will not be asked to sign for deliveries.

FedEx/TNT have suspended economy services, and express freight, for imports from Asia-Pacific countries. You can still export to these countries using either economy or express services, and import using an express service.

For express services, FedEx shipments from Asia Pacific countries (excluding China) should not exceed 300kg volume per consignee. TNT shipments from these countries should not exceed 100kg. TNT shipments to these countries should not exceed 100kg per consignee per day.

For express FedEx services across Europe, there may be delays of 2-3 days for smaller cities.

From 6th April 2020, an emergency surcharge applies to TG International and TNT international shipments. Please see our service information for more details.

Landmark Global

There is minimal impact on our Landmark Global service for most countries, but there may be some delays due to limited capacity.

There are emergency surcharges for some countries. Please see our service information for more details.

TG Air Economy

Unfortunately our TG Air Economy service to all destinations is suspended until further notice.

TG Economy Direct

From 6th April 2020, an emergency surcharge applies to TG Economy Direct shipments. Please see our service information for more details.

TG Express Direct

Unfortunately our TG Express Direct service to all destinations is suspended until further notice.

UPS

Customers are no longer required to sign for their deliveries. All residential deliveries will be marked as Driver Release.

Some deliveries may not be possible due to the closure of shops and businesses, in which case UPS will return to sender. Please note: where goods are being returned, return surcharges apply.

Undeliverable parcels will carry one of these tracking statuses:

C5 – Emergency
DH – NO UPS CNTRL

Shipments to UPS Access Points may also be affected as some are not currently available.

Please see UPS' Service Alerts for the most recent updates, download the latest bulletin (Excel file), or refer to the country information below.

Countries

Afghanistan

DHL has suspended service until further notice.

Algeria

FedEx/TNT has reported delays of up to 3 working days.

American Samoa

FedEx/TNT has suspended service until further notice.

Andorra

Only essential goods (pharmacy and hygiene products) can be delivered to or picked up from Andorra by UPS.

Angola

DHL expects delays due to South Africa lockdown impacting southern African countries.

FedEx/TNT has reported delays of up to 2 working days.

Argentina

UPS reports that there may be some service delays due to quarantine.

Australia

FedEx/TNT have suspended economy services for imports from Australia. You can still export to Australia using either economy or express services, and import using an express service.

Our TG Express Direct and TG Air Economy services to Australia have been suspended until further notice.

Landmark Global has applied an emergency surcharge. Please see our service information for more details.

Austria

DHL has suspended service in these areas:

  • 5542 Flachau
  • 5611 Grossarl
  • 5612 Huettschlag
  • 5630 Bad Hofgastein
  • 5632 Dorfgastein
  • 5640 & 5645 Bad Gastein
  • 6450 Soelden
  • 6452 Hochsoelden
  • 6456 Obergurgl, Hochgurgl
  • 6458 Vent
  • 6553 See, Paznaun
  • 6555 Kappl
  • 6561 Ischgl
  • 6562 Mathon
  • 6563 Galtuer
  • 6580 St. Anton am Arlberg, St. Christoph
  • 6710 Nenzig
  • 6762 Stuben
  • 6763 Zuers
  • 6764 Lech
  • 6767 Warth
  • 6888 Schroecken
  • 8972 Ramsau am Dachstein
  • 9844 Heiliigenblut

DPD has suspended deliveries in the following areas for services by air - delays of 24-48 hours are expected for all other services.

  • 5611
  • 5612
  • 5630
  • 5632
  • 5640
  • 5645
  • 6450
  • 6452
  • 6546
  • 6458
  • 6553
  • 6555
  • 6561
  • 6562
  • 6563
  • 65880
  • 6762
  • 6763
  • 6764
  • 6767
  • 6888
  • 8972
  • 9844

FedEx/TNT has suspended deliveries in the following areas, except for essential (medical, grocery) shipments:

  • 5540
  • 5541
  • 5700
  • 5753
  • 6450
  • 6452
  • 6456
  • 6458
  • 6552
  • 6553
  • 6555
  • 6561
  • 6562
  • 6563
  • 6580

UPS is not making pickups or deliveries in the following postal areas:

  • 5542
  • 5611
  • 5612
  • 5630
  • 5632
  • 5645
  • 6553
  • 6555
  • 6561
  • 6563
  • 6580
  • 6754
  • 6762
  • 6763
  • 6767
  • 6888
  • 9844

Azerbaijan

Please expect delays as some inbound/outbound flights may be suspended. DPD reports delays of 24-72 hours.

Bahrain

Our TG Air Economy service to Bahrain is suspended until further notice.

Bangladesh

The government has declared a General Holiday from 26th March to 4th April. All government and private organisations will be closed.

However, DHL will be making pick-ups and deliveries from 29th March to 4th April.

FedEx/TNT has suspended exports to Bangladesh until 4th April.

Barbados

DHL reports that only medical supplies will be cleared and delivered.

Belgium

All retail locations are closed until April 3rd. DPD reports 24 hour delays.

Bhutan

FedEx/TNT has suspended service until further notice.

Bosnia and Herzegovina

All retail locations are closed.

Botswana

DHL expects delays due to South Africa lockdown impacting southern African countries.

Brunei

FedEx/TNT reports delays of 2 working days.

Bulgaria

All retail locations are closed. DPD reports 24 hour delays.

DPD is unable to deliver to the town of Bankso (zip code 2770).

Burkina Faso

FedEx/TNT has suspended service until further notice.

Burundi

FedEx/TNT has suspended service until April 13th.

Cambodia

FedEx/TNT reports delays of 2 working days.

Canada

Our TG Air Economy service to Canada is suspended until further notice.

Landmark Global has applied an emergency surcharge. Please see our service information for more details.

FedEx/TNT state that goods for economy services should not exceed 1,000kg per customer per day.

Cape Verde

FedEx/TNT has suspended service until 9th April.

Cayman Islands

DHL reports that only medical supplies will be cleared and delivered.

Central African Republic

FedEx/TNT has suspended service until further notice.

Chad

FedEx/TNT has suspended service until further notice.

China

There are likely to be delays for all shipments to China due to the coronavirus outbreak.

Carriers have resumed service to most parts of China, except for Wuhan. DHL services to Hubei remain suspended.

DPD has reported delays of up to 72 hours.

Landmark Global has suspended all service to China.

From 4th-6th April, all cities will be closed for the Tomb Sweeping Holiday.

For express services from China, FedEx shipments should not exceed 50kg volume per consignee per day.

Comoros

DHL has suspended service until further notice.

Congo

FedEx/TNT has suspended service until further notice.

Croatia

All retail locations are closed. DPD reports 24 hour delays.

DPD is unable to deliver to zip code area 22243.

UPS reports possible delays due to border checks.

Cuba

DHL has suspended service until further notice.

Curacao

DHL reports that only medical supplies will be cleared and delivered.

Cyprus

DPD has reported that a significantly reduced number of flights will cause 48-72 hour delays.

FedEx/TNT has suspended service in postcode areas: 99010, 99040, 99050, 99100, 99280, 99290, 99263, 99275, 99258, 99138, 99300, 99320, 99350, 99360, 99370, 99375, 99380, 99390, 99400, 99410, 99420, 99440, 99428, 99450, 99500, 99520, 99550, 99555, 99610, 99620, 99630, 99635, 99640, 99645, 99650, 99655, 99660, 99665, 99670, 99675, 99680, 99690, 99628, 99700, 99750, 99770, 99790, 99800, 99810, 99728, 99738, 99850, 99860, 99870, 99880, 99890, 99900, 99910, 99920, 99950, 99970.

Czech Republic

All retail locations are closed.

DHL has suspended service in the following areas:

  • Litovel 783 21, 783 31
  • Cervenka 784 01
  • Unicov 786 81, 783 91, 783 93

DPD is unable to deliver to some areas in the following postcodes:

  • 783 21
  • 783 24
  • 783 91
  • 784 01

FedEx/TNT reports no suspended postcodes.

UPS reports possible delays due to border checks.

Democratic Republic of Congo

FedEx/TNT has suspended service until further notice.

Denmark

All retail locations are closed. DPD reports 24 hour delays.

Landmark Global has applied an emergency surcharge. Please see our service information for more details.

Djibouti

FedEx/TNT has reported delays of up to 3 working days.

Egypt

Egypt's National Telecom Regulatory Authority (NTRA) has suspended its services for two weeks. This means it will not grant approval for telecommunication products including mobile phones, tablets, laptops with sim cards, bluetooth devices, wi-fi devices, and GPS devices.

Our TG Air Economy service to Egypt is suspended until further notice.

FedEx/TNT has reported delays of up to 3 working days.

Equatorial Guinea

FedEx/TNT has suspended service until further notice.

Eritrea

FedEx/TNT has suspended service until April 16th.

Estonia

All retail locations are closed. DPD reports 24 hour delays.

Landmark Global has applied an emergency surcharge. Please see our service information for more details.

UPS reports possible delays due to border checks.

Fiji

FedEx/TNT has suspended all service until further notice.

Finland

All retail locations are closed. DPD reports 24 hour delays.

France

All non-essential shops are closed.

DPD has reported delays of up to 24 hours. There are a reduced number of pick-up points for customers to collect parcels. Collections are only being made on Mondays, Tuesdays and Thursdays until further notice for the intra-Europe service.

DHL service centres in Mulhouse and Metz have reopened for pick-ups, but deliveries remain suspended.

UPS pick-ups and deliveries have been impacted in the following postal areas:

  • 07110 to 07120
  • 07140 to 07190
  • 07310 to 07330
  • 07380 to 07409
  • 07440 to 07470
  • 07510
  • 07630 to 07660
  • 26150 to 26190
  • 26220 to 26230
  • 26310
  • 26340
  • 26410 to 26470
  • 26510
  • 26560 to 26570
  • 26620
  • 26730 to 26740

FedEx/TNT has resumed all service in previously suspended postcodes.

Landmark Global has applied an emergency surcharge. Please see our service information for more details.

French Polynesia

FedEx/TNT has suspended service until April 16th.

Gabon

FedEx/TNT has suspended service until further notice.

Gambia

FedEx/TNT has suspended service until further notice.

Georgia

UPS has reported delays due to flight cancellations.

Germany

DPD has reported delays of up to 24 hours, and delays at borders due to extra checks. All non-essential shops have closed. Drivers will not ask customers to sign for items unless they are high value. Options such as ship to shop, deliver to neighbour and specific date delivery are not currently available.

DHL has suspended service in Jessen and Schweiniz (06917).

The UPS centre in Aachen has closed.

Ghana

FedEx/TNT has suspended service until further notice.

DHL reports that only essential goods and services will be delivered or picked up in Accra, Kumasi and Tema.

Greenland

DHL and FedEx/TNT have suspended service until further notice.

Greece

DPD reports 24 hour delays due to border checks.

Guam

FedEx has suspended service from Europe until further notice.

Guinea

FedEx/TNT has suspended service until further notice.

Guinea-Bissau

DHL has suspended service until further notice.

FedEx/TNT has suspended service until April 13th.

Hungary

DPD reports 24 hour delays.

Iceland

Flights to Iceland have been suspended. DPD is using a ferry service but warns of delays of up to 2 weeks.

India

India is under lockdown. Most services to and from India have been suspended until further notice.

UPS maintains some export service for those able to drop off at its UPS Delhi Gateway.

FedEx/TNT has suspended all services until further notice.

Indonesia

DPD reports 24-48 hour delays due to reduced flights.

FedEx reports delays of 1 working day for freight services, excluding shipments for Balik Papan, Batam and Medan.

Iraq

Iraq is on lockdown until 16th April.

The authorities have also imposed movement restrictions and lockdown in Karbala, Mosul, Najaf, Salah Al Din, Babylon, Kirkuk, Nasiriya, Erbil and Sulaimaniya.

Please expect delays to delivery and collection services.

FedEx/TNT has suspended service until April 19th.

DHL has suspended service until further notice.

DPD reports delays of 48-72 hours.

UPS has suspended service until 16th April.

Ireland

All retail locations are closed.

Israel

Our TG Air Economy service to Israel is suspended until further notice.

Italy

There are likely to be delays for all areas of Italy due to closures. All non-essential businesses have closed down so please check with your consignee first that they are able to accept packages.

Export from Italy of Personal Protective Equipment (PPE) such as masks, goggles, visors, protective suits and gloves, is forbidden without prior authorisation from the Department of Civil Protection.

DPD is unable to deliver to some areas in the following postcodes:

  • 04022
  • 40059
  • 63030
  • 64031-64035
  • 65010
  • 83031
  • 84030-84031
  • 84035-84036
  • 85047
  • 86018
  • 87038
  • 87054
  • 87056
  • 89064
  • 89822

DPD has reported delays of 24-48 hours, and the closure of all non-essential shops. Parcels sent to Italy with DPD may be returned to sender and you may be charged the transport cost for the return.

DHL has suspended service in these areas: Ariano Irpino (83031), Polla (84035), Sala Consilina (84036) , Atena Lucana (84030), Caggiano (84030), Auletta (84031), Medicina (40059), San Lucido (87038), Fondi (04022), Salemi (91018), Villafrati (90030), Agira (94011), Troina (94018), Montebello Ionico (89064), Rogliano (87054), Santo Stefano di Rogliano (87056), Cutro (88842), Fabrizia (89823), Melito Porto Salvo (89063), Chiaravalle centrale (88064), Cenadi (88067), Torre di ruggiero (88060), Vallefiorita (88050), Soverato (88068), Nerola (00017).

According to DHL, shipments that have already arrived at the local depots in these areas will be held for now.

FedEx/TNT has suspended deliveries in the following areas: 00017, 02043, 04022, 11024, 40059, 64030, 64031, 64033, 64034, 64035, 65010, 65017, 83031, 83037, 84031, 84035, 84036, 84038, 86016, 86036, 87020, 87021, 87023, 87038, 89060, 89064, 90030, 91018, 94011.

UPS reports that Genova is partially recovered but delays can still be expected. UPS has suspended Saturday deliveries in Italy. Domestic pick-ups for shipments above 68kg or non-conveyable/non-stackable items are limited across Italy.

UPS pick-ups and deliveries may be delayed in the following areas:

  • 00017
  • 40059
  • 41011-41012
  • 41016
  • 41018
  • 41023
  • 41026
  • 41028
  • 41033
  • 41037
  • 41039
  • 41040
  • 41042-41046
  • 41048
  • 41049
  • 41051
  • 41053
  • 41057
  • 41121
  • 41126
  • 64030
  • 64031
  • 64033-64035
  • 65010
  • 67010
  • 67069
  • 67100
  • 83031
  • 84030
  • 84035
  • 84036
  • 85047
  • 86016
  • 86077
  • 86079
  • 87038
  • 87054
  • 87056
  • 87060
  • 88842
  • 89064
  • 89822
  • 90030
  • 91018
  • 94011

Packages that can not be delivered will be held for 15 days by UPS.

Landmark Global has applied an emergency surcharge. Please see our service information for more details.

Ivory Coast

FedEx/TNT has reported delays of up to 4 working days.

Japan

DPD reports 24-48 hour delays due to reduced flights.

Jordan

As of 18th March, most business and transport will be shut down for two weeks. There have also been flight cancellations. Please expect delays.

Our TG Air Economy service to Jordan is suspended until further notice.

FedEx/TNT has reported delays of up to 3 working days.

UPS reports delays of up to 4 days.

Kazakhstan

FedEx/TNT has suspended service to/from Europe until further notice.

DPD reports delays of 48-72 hours.

UPS has suspended pick-ups and deliveries in Almaty and Nur-sultan.

Kenya

DPD reports 24-48 hour delays due to reduced flights.

FedEx/TNT has reported delays of up to 3 working days.

Kiribati

FedEx/TNT has suspended service until further notice.

Kuwait

Our TG Air Economy service to Kuwait is suspended until further notice.

FedEx/TNT has reported delays of up to 2 working days.

UPS has suspended pick-ups and deliveries in Kuwait until further notice.

Kyrgyzstan

UPS reports delay of up to 75 hours for sanitary handling of packaging.

FedEx/TNT has reported delays of up to 4 working days.

Laos

DHL will be able to collect and deliver from 1st-10th April upon request by contacting the local customer service team. There will be no pick-up or delivery from 13th-17th April.

FedEx/TNT has suspended all service until 19th April.

Latvia

All retail locations are closed. DPD reports 24 hour delays.

Lebanon

Please note that the Lebanese government has decided to temporarily suspend all flights to and from the UK from Monday 16th March, for a week. Delays in transit are expected for all shipments until further notice.

Our TG Air Economy service to Lebanon is suspended until further notice.

Lesotho

DHL expects delays due to South Africa lockdown impacting southern African countries.

FedEx/TNT has suspended service until further notice.

Liberia

FedEx/TNT has suspended service until further notice.

Libya

DHL reports that only inbound service is impacted until further notice.

Our TG Air Economy service to Libya is suspended until further notice.

FedEx/TNT has suspended all service until further notice.

Lithuania

All retail locations are closed. UPS reports delays of 1-2 days for pick-ups.

DPD reports 24 hour delays.

Luxembourg

All retail locations are closed. DPD reports 24 hour delays.

Madagascar

DHL has suspended service until further notice.

FedEx/TNT has reported delays of up to 2 working days.

Malaysia

UPS reports that they remain operational despite government containment measures.

DPD reports delays of 24-72 hours.

Malawi

DHL expects delays due to South Africa lockdown impacting southern African countries.

Mali

FedEx/TNT has suspended service until further notice.

Marshall Islands

FedEx has suspended service from Europe until further notice.

Mauritania

FedEx/TNT has suspended service until further notice.

DHL's Nouadhibou service centre is suspended until further notice.

Mauritius

Limited pick-ups and deliveries - only essential services authorised. UPS will hold parcels for 15 days.

DHL and FedEx/TNT have suspended service until further notice.

Mayotte

DHL has suspended service until further notice.

Micronesia

FedEx has suspended service from Europe until further notice.

Moldova

Closure of some retail locations: 3200, 3300, 3352, 4001, 4301-4304, 4501-4502, 5401-5402, 5501-5509.

Monaco

All retail locations are closed.

Mongolia

FedEx has temporarily suspended service between Europe and Mongolia.

Morocco

DPD reports 24-72 hour delays due to reduced flights.

FedEx/TNT has reported delays of 1 working day.

Mozambique

DHL expects delays due to South Africa lockdown impacting southern African countries.

FedEx/TNT has reported delays of up to 3 working days.

UPS also reports delays.

Myanmar

TNT has suspended all service until 13th April.

Namibia

DHL expects delays due to South Africa lockdown impacting southern African countries.

FedEx/TNT has suspended service until further notice.

Nepal

The country is under lockdown. DHL has suspended service until further notice.

FedEx/TNT has suspended service until further notice.

Netherlands

All retail locations are closed. DPD reports 24 hour delays.

New Zealand

FedEx/TNT have suspended economy services for imports from New Zealand. You can still export to New Zealand using either economy or express services, and import using an express service.

Landmark Global has suspended service to New Zealand.

DPD reports delays of 72-96 hours.

Niger

FedEx/TNT has suspended service until further notice.

Nigeria

FedEx/TNT has reported delays of up to 4 working days.

UPS has suspended service until further notice.

Norfolk Island

Express services from FedEx are suspended until further notice.

Norway

All retail locations are closed.

DHL reports 24 hour delays. Pick-ups and deliveries in 2448-2584, 7295-7387 and 8003-9990 may be impacted.

DPD reports delays of 24 hours.

FedEx/TNT anticipates delays in postal codes 3300 and above.

Oman

Our TG Air Economy service to Oman is suspended until further notice.

DHL is unable to access the following areas: Barka, CBD (Central Business District), Hamrya, MBD (MutrahBusiness District), Mutrah, Quram, Ruwi, WadiAdai, WadiAL Kabir.

Pakistan

UPS reports that in Pakistan parcels can only be dropped off at or collected from UPS centres.

FedEx/TNT reports suspended service in Karachi and Lahore.

Palau

FedEx has suspended service from Europe until further notice.

Philippines

Please note that the Philippines has announced a lockdown on the capital Manila for a month to contain the coronavirus outbreak, effective from March 15th 2020. Please expect delays for pick-ups and deliveries in the Manilla metro area, plus Luzon, Visayas and Mindanao.

DHL continues to operate; however, some remote areas may have limited service.

FedEx/TNT has suspended all services until further notice, except in postcodes 1000, 1630, 1632, 1700, 1771, 2001, 2009, 2010, 2022, 2023, 2200, 2222, 2301, 2600, 3311, 4024, 4025, 4026, 4027, 4106, 4107, 4114, 4116, 4232, 4233, and 4234.

DPD reports 24-72 hour delays.

UPS also reports delays.

Poland

DPD has reported delays of up to 24 hours and delays at borders due to extra checks. A few shops are closed but this hasn't impacted deliveries yet.

UPS reports up to 30 hours' delay at border.

Portugal

All non-essential businesses have closed, which is impacting on deliveries.

UPS has suspended pick-ups and deliveries in the following areas:

  • 3880-000 to 3880-999
  • 3885-000 to 3885-999

DPD reports 24 hour delays. DPD has suspended service in the following areas:

  • 9650011
  • 9650050
  • 9650060
  • 9650101
  • 9650120
  • 9650150
  • 9650160
  • 9650211
  • 9650217
  • 9650241
  • 9650309
  • 9650320
  • 9650330
  • 9650340
  • 9650350
  • 9650401
  • 9650410
  • 9650414
  • 9650997
  • 9651000
  • 9675011
  • 9675022
  • 9675027
  • 9675040
  • 9675051
  • 9675055
  • 9675067
  • 9675090
  • 9675120
  • 9675130
  • 9675161
  • 9675164
  • 9675998
  • 9676000
  • 9650025
  • 9650050
  • 9650060
  • 9650118
  • 9650120
  • 9650150
  • 9650160
  • 9650215
  • 9650219
  • 9650254
  • 9650310
  • 9650320
  • 9650330
  • 9650340
  • 9650350
  • 9650408
  • 9650412
  • 9650430
  • 9650999
  • 9651909
  • 9675011
  • 9675025
  • 9675038       
  • 9675048
  • 9675053
  • 9675065
  • 9675070
  • 9675090
  • 9675120
  • 9675141
  • 9675162
  • 9675179
  • 9675999
  • 9696909

FedEx/TNT has suspended service in the following areas:

  • 3880, 3884, 3885 and 4960-300

Qatar

Our TG Air Economy service to Qatar is suspended until further notice.

Reunion

DHL has suspended service until further notice.

Romania

All non-essential businesss have closed, which is impacting on deliveries.

DPD reports 24 hour delays.

Russia

UPS reports delays of one day.

Rwanda

DHL and FedEx/TNT have suspended service until further notice.

Saipan

FedEx has suspended service from Europe until further notice.

Samoa

FedEx has suspended service until further notice.

Sao Tome and Principe

DHL has suspended service until further notice.

Saudi Arabia

The cities of Anak, Awamiah, Qatif, Rahima, Ras Tanura, Safwa, Seihat and Tarut are in lockdown. The borders between the United Arab Emirates and Saudi Arabia are closing temporarily. Carriers are looking for alternative options for routes via the UAE but there are likely to be delays.

Working hours in Riyadh, Jeddah, Makkah and Madinah are 8am-2pm (Sat-Thurs). In all other cities they are 9am-5pm.

Landmark Global has reported suspended service in the Shrabyat, Bani Zafer, Aljomaa and Bani Kahdrah districts of Madinah for two weeks.

DPD has reported a significantly reduced number of flights, meaning 24-72 hour delays. It has suspended service in the Shrabyat, Bani Zafer, Aljomaa and Bani Kahdrah districts.

UPS has reported delays of 1-2 days. No pick-ups or deliveries will be made in Anak, Awamiah, Qatif, Rahima, Ras Tanura, Safwa, Seihat or Tarut.

FedEx/TNT has reported delays of up to 4 working days.

Senegal

FedEx/TNT has reported delays of up to 2 working days.

Seychelles

DHL has suspended service until further notice.

FedEx/TNT has suspended service until further notice.

Sierra Leone

FedEx/TNT has suspended service until further notice.

Slovakia

DPD reports 24 hour delays.

Slovenia

DPD reports 24 hour delays.

Somalia

DHL has suspended all service to Somalia.

Somaliland

DHL has suspended service until further notice.

South Africa

A national lockdown commences March 26th. Only essential goods and services are expected to be picked up and delivered.

UPS has received a certificate to operate as an essential services provider.

Our TG Express Direct and TG Air Economy services to South Africa have been suspended until further notice.

FedEx/TNT services are no longer suspended.

South Korea

Our TG Air Economy service to South Korea is suspended until further notice.

Spain

DPD has reported delays of 48-72 hours. All non-essential shops are closed and the government has instructed most people to self-isolate.

UPS service has been suspended in the following areas of Catalonia:

  • Igualada 08700
  • Santa Margarida de Montbui 08710
  • Odena 08711
  • Sant Marti de Tous 08712
  • Vilanova del Cami 08788

FedEd/TNT asks customers to check receiving businesses are open before attempting to send.

Landmark Global has applied an emergency surcharge. Please see our service information for more details.

Sri Lanka

Please expect delays for deliveries and pick-ups due to the closure of most businesses.

Due to government curfew, DHL has suspended operations until further notice, except for the pick-up and delivery of bank material.

UPS will not make pick-ups in Puttalam, Anamaduwa, Kalpitiya, Karuwalagaswewa, Mundalama, Nawagattegama, Pallama, Vanathavilluwa, Udappuwa, Norachcholai, Saliya Wewa, Chilaw, Dankotuwa, Koswatta, Madampe, Marawila, Wennappuwa, Arachchikattuwa, and Kochchikad. Deliveries may also be impacted.

DPD reports delays of 24-48 hours.

St. Eustatius

DHL has suspended service until further notice.

Sudan

Please expect delays as some inbound/outbound flights may be suspended.

Swaziland

DHL expects delays due to South Africa lockdown impacting southern African countries.

FedEx/TNT services are no longer suspended.

Sweden

DPD reports 24 hour delays.

Landmark Global has applied an emergency surcharge. Please see our service information for more details.

Switzerland

All retail locations have been closed.

DPD reports 24 hour delays due to reduced flights.

Taiwan

DPD reports 24-48 hour delays due to reduced flights.

Thailand

Our TG Air Economy service to Thailand is suspended until further notice.

Timor-Leste (East Timor)

FedEx/TNT has suspended service until further notice.

Togo

FedEx/TNT has suspended service until further notice.

Tonga

FedEx/TNT has suspended service until further notice.

Tunisia

UPS reports possible delays for pick-ups, but service is otherwise normal.

Tuvalu

TNT has suspended service until further notice.

Uganda

FedEx/TNT has suspended service until further notice.

Ukraine

DPD reports 24-72 hour delays due to reduced flights.

United Arab Emirates

Our TG Air Economy service to the UAE is suspended until further notice.

USA

Our TG Air Economy service is suspended until further notice.

Uzbekistan

FedEx/TNT services are no longer suspended.

All other carriers have suspended service until further notice.

Vanuatu

FedEx/TNT has suspended service until further notice.

Venezuela

DHL has suspended service until further notice.

Vietnam

FedEx/TNT services are delayed 1-2 days.

Wallis and Futuna

FedEx/TNT has suspended service until further notice.

Zambia

DHL expects delays due to South Africa lockdown impacting southern African countries.

Zimbabwe

DHL expects delays due to South Africa lockdown impacting southern African countries.

FedEx/TNT has reported delays of up to 2 working days.

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