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Transglobal Express - Worldwide Parcel Delivery
  • 0345 145 1212 Monday to Friday, 08:00 – 18:30
    Saturday, 09:00 - 13:00. Calls recorded.

Coronavirus Service Updates

We are updating this page as we receive new information. Please check back regularly.

Air freight services

Due to the coronavirus many flights have been cancelled worldwide which has impacted both availability and price. All rates and services are subject to confirmation.

Personal protective equipment

EU:

As of 26th May 2020, the EU's temporary export authorisation requirements for personal protective equipment (PPE) have been lifted and are no longer in force.

However, some member states and third countries are still implementing additional restrictions, including bans on the export of medicine and medical equipment; additional requirements for the import of masks and diagnostic kits (with different rules for commercial and private shipments); and restrictions on movements within EU customs territories.

China/Hong Kong:

From April 10th, 2020, PPE and selected medical items are subject to inspection by the China Inspection and Quarantine (CIQ) authority. This is in addition to the requirement for exporters to secure a Medical Device Product Registration Certificate (“NDPRC”) for commodities such as medical masks and protective clothes, infrared thermometers, ventilators. This is issued by the National Medical Products Administration (NMPA), formerly known as the China Food and Drug Administration (CFDA).

PPE shipments with UPS from China or Hong Kong must be a minimum of 200kg.

India:

All masks except for non-medical or non-surgical masks made of cotton, silk, wool or knitted fabric are prohibited for exports.

HS codes of prohibited masks include:

ex392690
ex621790
ex630790
ex901890
ex9020

Returns

Please note: where undeliverable goods are being returned, return surcharges may apply. Please refer to the carrier information below.

Carriers/Services

DPD / TG Euro Parcel

There are countries where non-essential shops and businesses are closed; therefore, the advice from DPD is to check before shipping that the person/business you are sending to is able to receive parcels, to avoid unnecessary costs. In each country, DPD will attempt delivery where possible and return to you if the driver is unable to gain access.

Please note: where goods are being returned, return surcharges apply.

With immediate effect, DPD will no longer ask customers to sign its handheld units and instead drivers will sign it on their behalf. DPD will record the consignee's name and a 'Delivered on Authority' message in the signature section of the unit.

At present all parcel operations continue as normal in the UK. All DPD depots and hubs are working as normal with no closures.

You can still track and trace your parcels as before.

DHL / TG Express

DHL reports that most deliveries are still being made as normal; however, there are delays and disruptions in some countries.  Please check this page for the latest service adjustments. Customers are asked to check potential local delivery disruptions with their recipients before booking their shipment.

FedEx / TNT / TG International

Please see the FedEx service alerts pages. Recipients will not be asked to sign for deliveries.

FedEx and TNT Economy shipments from Europe to the United States, Canada, Latin America and the Caribbean should not exceed 100kg per shipper per day.

Landmark Global

There is minimal impact on our Landmark Global service for most countries, but there may be some delays due to limited capacity.

TG Air Economy

Unfortunately our TG Air Economy service to all destinations is suspended until further notice.

TG Express Direct

Unfortunately our TG Express Direct service is suspended for some destinations.

UPS

Customers are no longer required to sign for their deliveries. All residential deliveries will be marked as Driver Release.

Some deliveries may not be possible due to the closure of shops and businesses, in which case UPS will return to sender. Please note: where goods are being returned, return surcharges apply.

Undeliverable parcels will carry one of these tracking statuses:

C5 – Emergency
DH – NO UPS CNTRL

Shipments to UPS Access Points may also be affected as some are not currently available.

Please see UPS' Service Alerts for the most recent updates, download the latest bulletin (Excel file), or refer to the country information below.

Countries

Algeria

FedEx/TNT has reported delays of up to 3 working days.

For DHL, please check this page for the latest service adjustments.

American Samoa

FedEx/TNT has suspended service until further notice.

Andorra

Only essential goods (pharmacy and hygiene products) can be delivered to or picked up from Andorra by UPS.

For DHL, please check this page for the latest service adjustments.

Angola

TNT has suspended economy services from Angola to Europe until further notice.

For DHL, please check this page for the latest service adjustments.

Anguilla

For DHL, please check this page for the latest service adjustments.

Antigua

For DHL, please check this page for the latest service adjustments.

Argentina

For DHL, please check this page for the latest service adjustments.

Armenia

For DHL, please check this page for the latest service adjustments.

Australia

Our TG Air Economy and TG Express Direct services to Australia have been suspended until further notice.

FedEx and TNT Economy services to Australia are suspended until further notice. FedEx Express and TNT Economy services from Australia to Europe are also suspended.

Landmark Global has reported delays due to high domestic volume.

For DHL, please check this page for the latest service adjustments.

Austria

DPD is now operating as normal. Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

Bahamas

For DHL, please check this page for the latest service adjustments.

Bahrain

Our TG Air Economy service to Bahrain is suspended until further notice.

Bangladesh

DHL operations are not impacted despite closures.

Barbados

For DHL, please check this page for the latest service adjustments.

Our Landmark Global service is suspended until further notice.

Belgium

All retail locations are closed. DPD reports 48-72 hour delays.

Belize

For DHL, please check this page for the latest service adjustments.

Benin

TNT Economy services are suspended until further notice.

For DHL, please check this page for the latest service adjustments.

Bermuda

For DHL, please check this page for the latest service adjustments.

Our Landmark Global service is suspended until further notice.

Bhutan

FedEx/TNT has suspended service until further notice.

Bolivia

For DHL, please check this page for the latest service adjustments.

Bonaire

For DHL, please check this page for the latest service adjustments.

Bosnia and Herzegovina

All retail locations are closed.

Botswana

For DHL, please check this page for the latest service adjustments.

Brazil

For DHL, please check this page for the latest service adjustments.

Brunei

For DHL, please check this page for the latest service adjustments.

Bulgaria

All retail locations are closed. DPD reports 24 hour delays.

Burkina Faso

TNT Economy services are suspended until further notice.

For DHL, please check this page for the latest service adjustments.

Burundi

FedEx/TNT has suspended all service from Burundi until further notice.

For DHL, please check this page for the latest service adjustments.

Cameroon

For DHL, please check this page for the latest service adjustments.

Canada

Our TG Air Economy, TG Express Direct, TG International Economy and TNT Economy services to Canada are suspended until further notice.

Landmark Global has reported some possible international transit delays, but delivery in Canada is operating as normal.

For DHL, please check this page for the latest service adjustments.

Canary Islands

For DHL, please check this page for the latest service adjustments.

Cape Verde

FedEx/TNT has suspended all service until further notice.

For DHL, please check this page for the latest service adjustments.

Cayman Islands

For DHL, please check this page for the latest service adjustments.

Central African Republic

For DHL, please check this page for the latest service adjustments.

Chad

TNT has suspended all economy service to Europe until further notice.

For DHL, please check this page for the latest service adjustments.

Chile

For DHL, please check this page for the latest service adjustments.

China

There are likely to be delays for all shipments to China due to the coronavirus outbreak.

Carriers have resumed service to most parts of China.

From April 10th, 2020, PPE and selected medical items are subject to inspection by the China Inspection and Quarantine (CIQ) authority. This is in addition to the requirement for exporters to secure a Medical Device Product Registration Certificate (“NDPRC”) for commodities such as medical masks and protective clothes, infrared thermometers, ventilators. This is issued by the National Medical Products Administration (NMPA), formerly known as the China Food and Drug Administration (CFDA).

Landmark Global has suspended all service to China.

PPE shipments with UPS from China must be a minimum of 200kg.

For DHL, please check this page for the latest service adjustments.

Colombia

For DHL, please check this page for the latest service adjustments.

Comoros

For DHL, please check this page for the latest service adjustments.

Congo

TNT has suspended all service to Europe until further notice.

For DHL, please check this page for the latest service adjustments.

Côte d'Ivoire (Ivory Coast)

TNT Economy services to Europe are suspended until further notice.

For DHL, please check this page for the latest service adjustments.

Croatia

All retail locations are closed.

DPD reports 24 hour delays. However, all previous postcode suspensions have now been lifted.

Cuba

DHL has suspended service until further notice.

Curacao

For DHL, please check this page for the latest service adjustments.

Czech Republic

Non-essential shops are closed. According to DPD, operations now continue as normal.

Democratic Republic of Congo

For DHL, please check this page for the latest service adjustments.

Denmark

DPD reports 24-48 hour delays. Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

Djibouti

For DHL, please check this page for the latest service adjustments.

Dominica

For DHL, please check this page for the latest service adjustments.

Dominican Republic

For DHL, please check this page for the latest service adjustments.

Ecuador

For DHL, please check this page for the latest service adjustments.

Egypt

Our TG Air Economy service to Egypt is suspended until further notice.

For DHL, please check this page for the latest service adjustments.

El Salvador

For DHL, please check this page for the latest service adjustments.

Equatorial Guinea

TNT has suspended all service until further notice.

For DHL, please check this page for the latest service adjustments.

Eritrea

FedEx/TNT has suspended all service until further notice.

For DHL, please check this page for the latest service adjustments.

Estonia

DPD reports 24 hour delays. Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

UPS reports possible delays due to border checks.

Ethiopia

For DHL, please check this page for the latest service adjustments.

Finland

DPD reports 48-72 hour delays.

France

Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

DPD has reported delays of 24-48 hours. There are a reduced number of pick-up points for customers to collect parcels.

Our TG Express Direct service is currently suspended.

TNT reports that morning delivery may not be possible for express shipments to Rennes.

Landmark Global reports some delays.

French Guiana

For DHL, please check this page for the latest service adjustments. From 22nd June, a weight restriction of 45kg applies.

Gabon

For DHL, please check this page for the latest service adjustments.

Gambia

FedEx/TNT has suspended service until further notice.

For DHL, please check this page for the latest service adjustments.

Georgia

For DHL, please check this page for the latest service adjustments.

Germany

Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

DPD has reported delays of 24-48 hours. Drivers will not ask customers to sign for items unless they are high value. Options such as ship to shop, deliver to neighbour and specific date delivery are not currently available.

There are additional delays to postcodes in the Hückelhoven area (41000-41517) due to COVID-19 cases at a depot.

Ghana

For DHL, please check this page for the latest service adjustments.

Greece

Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

There may be delays of up to 24 hours with TG Euro Parcel.

Greenland

For DHL, please check this page for the latest service adjustments.

Grenada

For DHL, please check this page for the latest service adjustments.

Guadeloupe

For DHL, please check this page for the latest service adjustments. From 22nd June, a weight restriction of 45kg applies.

Guam

For DHL, please check this page for the latest service adjustments.

Guatemala

For DHL, please check this page for the latest service adjustments.

Guernsey

For DHL, please check this page for the latest service adjustments.

Guinea

For DHL, please check this page for the latest service adjustments.

Guinea-Bissau

TNT has suspended service to Europe until further notice.

DHL has suspended service until further notice.

Guyana

For DHL, please check this page for the latest service adjustments.

Haiti

For DHL, please check this page for the latest service adjustments.

Honduras

For DHL, please check this page for the latest service adjustments.

Hong Kong

PPE shipments with UPS from Hong Kong must be a minimum of 200kg.

Hungary

DPD reports 24 hour delays.

Iceland

DPD is using a ferry service but warns of delays of up to 2 weeks.

India

All masks except for non-medical or non-surgical masks made of cotton, silk, wool or knitted fabric are prohibited for exports.

DHL has resumed service to 6500 postcodes - please add 3 working days to your estimated transit time.

Indonesia

For DHL, please check this page for the latest service adjustments.

Ireland

DPD reports 24 hour delays.

Israel

Our TG Air Economy service to Israel is suspended until further notice.

For DHL, please check this page for the latest service adjustments.

Italy

Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

Domestic pick-ups for shipments above 68kg or non-conveyable/non-stackable items are limited across Italy.

Export from Italy of Personal Protective Equipment (PPE) such as masks, goggles, visors, protective suits and gloves, is forbidden without prior authorisation from the Department of Civil Protection.

For DPD, there are delays of up to 48 hours. B2B deliveries are now possible.

For UPS, there are no service suspensions.

For DHL, please check this page for the latest service adjustments.

Jamaica

For DHL, please check this page for the latest service adjustments.

Japan

TG Express Direct is temporarily suspended.

For DHL, please check this page for the latest service adjustments.

Jersey

For DHL, please check this page for the latest service adjustments.

Jordan

Our TG Air Economy service to Jordan is suspended until further notice.

For DHL, please check this page for the latest service adjustments.

Kazakhstan

For DHL, please check this page for the latest service adjustments.

Kenya

For DHL, please check this page for the latest service adjustments.

Kiribati

FedEx/TNT has suspended service until further notice.

Kuwait

Our TG Air Economy service to Kuwait is suspended until further notice.

For DHL, please check this page for the latest service adjustments.

Kyrgyzstan

For DHL, please check this page for the latest service adjustments.

Laos

FedEx/TNT has suspended all service until further notice.

For DHL, please check this page for the latest service adjustments.

Latvia

DPD reports 24 hour delays. Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

Lebanon

Our TG Air Economy service to Lebanon is suspended until further notice

For DHL, please check this page for the latest service adjustments.

Lesotho

FedEx/TNT has suspended service until further notice.

For DHL, please check this page for the latest service adjustments.

Liberia

FedEx/TNT has suspended service to Europe until further notice.

For DHL, please check this page for the latest service adjustments.

Libya

Our TG Air Economy service to Libya is suspended until further notice.

FedEx has suspended all service until further notice.

For DHL, please check this page for the latest service adjustments.

Lithuania

DPD reports 24 hour delays. Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

Luxembourg

All retail locations are closed. DPD reports 24 hour delays.

Macau

For DHL, please check this page for the latest service adjustments.

Macedonia

For DHL, please check this page for the latest service adjustments.

Madagascar

TNT Economy services are suspended until further notice.

For DHL, please check this page for the latest service adjustments.

Malawi

For DHL, please check this page for the latest service adjustments.

Malaysia

Our TG AIr Economy and TG Express Direct services are temporarily suspended.

For DHL, please check this page for the latest service adjustments.

Maldives

For DHL, please check this page for the latest service adjustments.

Mali

TNT Economy services are suspended until further notice.

For DHL, please check this page for the latest service adjustments.

Martinique

For DHL, please check this page for the latest service adjustments. From 22nd June, a weight restriction of 45kg applies.

Mauritania

TNT Economy services to Europe are suspended until further notice.

For DHL, please check this page for the latest service adjustments.

Mauritius

All FedEx and TNT Economy services are suspended until further notice.

For DHL, please check this page for the latest service adjustments.

Mayotte

For DHL, please check this page for the latest service adjustments.

Mexico

Please check this page for the latest service adjustments.

Mongolia

FedEx/TNT has suspended service until further notice.

For DHL, please check this page for the latest service adjustments.

Montenegro

For DHL, please check this page for the latest service adjustments.

Morocco

For DHL, please check this page for the latest service adjustments.

Mozambique

For DHL, please check this page for the latest service adjustments.

Myanmar

For DHL, please check this page for the latest service adjustments.

Namibia

For DHL, please check this page for the latest service adjustments.

Nepal

For DHL, please check this page for the latest service adjustments.

Netherlands

DPD reports 48 hour delays. Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

New Zealand

Our TG Express Direct, TG Air Economy and Landmark Global services to New Zealand have been suspended until further notice.

FedEx and TNT Economy services to New Zealand are suspended until further notice. FedEx Express and TNT Economy services from New Zealand to Europe are also suspended.

For DHL, please check this page for the latest service adjustments.

Niger

For DHL, please check this page for the latest service adjustments.

Nigeria

For DHL, please check this page for the latest service adjustments.

Norfolk Island

Express services from FedEx are suspended until further notice.

Norway

FedEx/TNT anticipates delays in postal codes 3300 and above.

Oman

FedEx/TNT has suspended service to Wadi Kabir, Hamriya, Darsait, Ruwi, Wattayah, Wadi Adai, Dhofar and Duqm until further notice.

Our TG Air Economy service to Oman is suspended until further notice.

For DHL, please check this page for the latest service adjustments.

Pakistan

UPS reports that in Pakistan parcels can only be dropped off at or collected from UPS centres.

DHL operations will continue as normal.

Paraguay

For DHL, please check this page for the latest service adjustments.

Peru

For DHL, please check this page for the latest service adjustments.

Philippines

For DHL, please check this page for the latest service adjustments.

Poland

DPD is now operating as normal. Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

TNT reports delays of at least 1 day for express shipments to Gdansk.

Portugal

Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

For DHL, please check this page for the latest service adjustments.

DPD reports 48-72 hour delays.

Qatar

Our TG Air Economy service to Qatar is suspended until further notice.

Reunion

TNT Economy services are suspended until further notice.

DHL service is suspended until further notice.

Romania

All non-essential businesss have closed, which is impacting on deliveries.

DPD reports 24 hour delays.

Rwanda

TNT has suspended all service until further notice.

For DHL, please check this page for the latest service adjustments.

Sao Tome and Principe

DHL has suspended service until further notice.

Saudi Arabia

For DHL, please check this page for the latest service adjustments.

Senegal

TNT has suspended all economy services until further notice.

For DHL, please check this page for the latest service adjustments.

Serbia

For DHL, please check this page for the latest service adjustments.

Seychelles

FedEx/TNT has suspended all service until further notice.

For DHL, please check this page for the latest service adjustments.

Sierra Leone

All TNT services are suspended until further notice.

For DHL, please check this page for the latest service adjustments.

Singapore

TG Air Economy is suspended until further notice.

Slovakia

DPD reports 24 hour delays.

Slovenia

DPD reports 24 hour delays.

Somalia

For DHL, please check this page for the latest service adjustments.

South Africa

Our TG Air Economy and TG Express Direct services to South Africa have been suspended until further notice.

For DHL, please check this page for the latest service adjustments.

South Korea

Our TG Air Economy and TG Express Direct services to South Korea are suspended until further notice.

For DHL, please check this page for the latest service adjustments.

South Sudan

For DHL, please check this page for the latest service adjustments.

Spain

Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

DPD has reported delays of 24 hours.

For DHL, please check this page for the latest service adjustments.

Sri Lanka

For DHL, please check this page for the latest service adjustments.

St. Eustatius

For DHL, please check this page for the latest service adjustments.

St. Lucia

For DHL, please check this page for the latest service adjustments.

St. Maarten

For DHL, please check this page for the latest service adjustments.

St. Vincent

For DHL, please check this page for the latest service adjustments.

Sudan

For DHL, please check this page for the latest service adjustments.

Swaziland

For DHL, please check this page for the latest service adjustments.

Sweden

According to DPD, operations are now normal with no delays.

Switzerland

Businesses are reopening but it is recommended that senders check with recipients to ensure deliveries can be made.

Taiwan

Our TG Air Economy service has been suspended until further notice.

For DHL, please check this page for the latest service adjustments.

Tanzania

For DHL, please check this page for the latest service adjustments.

Thailand

Our TG Air Economy and TG Express Direct services to Thailand are suspended until further notice.

Timor-Leste (East Timor)

For DHL, please check this page for the latest service adjustments.

Togo

For DHL, please check this page for the latest service adjustments.

Trinidad & Tobago

For DHL, please check this page for the latest service adjustments.

Tunisia

For DHL, please check this page for the latest service adjustments.

Turkey

FedEx/TNT has suspended service in the following postcodes: 99000-99999.

For DHL, please check this page for the latest service adjustments.

Turkmenistan

For DHL, please check this page for the latest service adjustments.

Turks and Caicos Islands

For DHL, please check this page for the latest service adjustments.

Tuvalu

TNT has suspended service until further notice.

Uganda

FedEx/TNT has suspended all service until further notice.

UPS has suspended service until further notice.

For DHL, please check this page for the latest service adjustments.

Ukraine

DPD reports 24-72 hour delays due to reduced flights.

United Arab Emirates

Our TG Air Economy service to the UAE is suspended until further notice.

For DHL, please check this page for the latest service adjustments.

United Kingdom

TNT is experiencing delays for domestic shipments across the UK due to capacity constraints and a surge in non-conveyable volume. TNT is working to clear the backlog as quickly as possible.

United States

Our TG Air Economy, TG Economy Direct, TG International Economy and TNT Economy services are suspended until further notice.

Uruguay

For DHL, please check this page for the latest service adjustments.

Uzbekistan

For DHL, please check this page for the latest service adjustments.

Venezuela

For DHL, please check this page for the latest service adjustments.

Vietnam

For DHL, please check this page for the latest service adjustments.

Wallis and Futuna

FedEx/TNT has suspended service until further notice.

Zambia

For DHL, please check this page for the latest service adjustments.

Zimbabwe

For DHL, please check this page for the latest service adjustments.

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