Every quarter we send out our customer satisfaction survey to gauge how our customers are finding our website and services. In our most recent survey, we invited feedback from customers who booked with us in July, August or September 2018.
How you rated our customer service
253 customers rated their experience with customer service. 88% of respondents rated the professionalism of our team as Good or Excellent. For level of knowledge, 85.6% rated us positively, while 86.3% respondents positively rated our quality of advice.
91.5% of survey respondents rated our speed of answering the phone as Good or Excellent; 84.8% our speed of answering emails; and 81.9% the speed with which their query was resolved.
How you rated our website
571 customers rated our website. 91.3% rated it as Good or Excellent for ease of finding information; 89.9% for clarity of information; and 93% for ease of booking.
For the overall experience of using our website, 92.2% of respondents rated us Good or Excellent.
How you rated us overall
Of 558 respondents, 91.2% felt that we listened to and valued their opinion, and 90.7% said that they would be likely to recommend us to a friend.
Thank you to everyone who took the survey. We are now working our way through your feedback comments.
As ever, please get in touch if you have any further questions about our services.
About Transglobal Express
Transglobal Express is one of the UK’s leading international courier and freight forwarding providers. Since its incorporation in 1993, the company has earned a reputation for high quality air freight, sea freight and worldwide courier services.
If you have any queries about any of your orders, or would simply like more information about our services, please contact [email protected], call 0345 145 1212, or use our Live Chat. Our office is open 8am-6:30pm Monday to Friday, and 9am-1pm Saturday.