Transglobal Express - Worldwide Parcel Delivery
  • 0345 145 1212 Monday to Friday, 08:00 – 18:30
    Saturday, 09:00 - 13:00. Calls recorded.

Thanks to everyone who took the time to respond to our latest customer satisfaction survey, which we sent out to those who made orders with us in April, May and June 2022.

In our overview of results, we break it down according to different criteria relating to our customer service team, our website, and our general service overall.

The graphs show how the results compare to previous quarters, and we’ve included some customer quotes too!

How you rated our customer service

461 customers rated our website. Excluding responses of N/A:

Criteria % Rated “Good” or “Excellent”*
Professionalism
85.6%

(Good: 18.5% / Excellent: 67.1%)
Level of knowledge
84.9%

(Good: 25.3% / Excellent: 59.6%)
Quality of advice
82.6%

(Good: 22.7% / Excellent: 59.9%)
Speed of answering phone calls
88.2%

(Good: 28.5% / Excellent: 59.7%)
Speed of answering emails
78.1%

(Good: 27.3% / Excellent: 50.9%)
Speed with which your query was resolved
79.4%

(Good: 17.9% / Excellent: 61.5%)

*Customers could choose Poor, Satisfactory, Good or Excellent.

“So much easier to contact than any other courier we have used in more than 30 years of being in business.”

“The staffers that have taken my calls and spoken to me on phone were all very polite, helpful and indeed had the issues in question resolved fully and instantly.”

“TG always seems to have ample customer service personnel at the ready to answer my queries--and they are humans, no less, rather than robots. this is much appreciated!”

“This was my first booking and I had some simple questions, the person handling my call made the process easy for me, no questions were any bother. Very reassuring.”

“Overall good experience. Problem has been solved. I was pleased to see that it was very easy to speak to a person directly. No long waiting time on the phone; that was perfect!”

Professionalism

Level of Knowledge

Quality of Advice

How you rated our website

920 customers rated our website. Excluding responses of N/A:

Criteria % Rated “Good” or “Excellent”*
Ease of finding information
87.2%

(Good: 37.4% / Excellent: 49.8%)
Clarity of information
85.1%

(Good: 37.3% / Excellent: 47.8%)
Ease of booking
88.6%

(Good: 30.6% / Excellent: 58.0%)
Overall experience of using our website
86.5%

(Good: 32.5% / Excellent: 54.0%)

*Customers could choose Poor, Satisfactory, Good or Excellent.

How you rated us overall

Of 899 respondents, 88.7% felt that we listened to and valued their opinion, and 88.4% said they would probably or definitely recommend us to a friend.

Customers who feel we value their opinion

Customers who would recommend us to a friend

“I have been using this service for a few weeks and I am very impressed. From the customer service, to the delivery pick up, everything is run so smoothly. Everyone is so friendly and I'm glad I could find a service where you can pick up the phone, not have to wait very long and actually get things done promptly! Great work team!!”

“Just keep doing what you are doing, because you are fabulous just the way you are!”

“I have already recommended a few friends to your company ”

“I recommended to a colleague who was having many problems with a shipment, and she received 100% support ”

“I have no complaints. Really happy with your service.”

“You have a great service and long may it last.”

About Transglobal Express

Transglobal Express is one of the UK’s leading international courier and freight forwarding providers. Since its incorporation in 1993, the company has earned a reputation for high quality air freight, sea freight and worldwide courier services.

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