Royal Mail unable to send parcels abroad after “cyber incident”

Royal Mail has been temporarily unable to send letters and parcels overseas, following what it has described as a “cyber incident”.

The company asked customers to stop sending mail abroad as it was unable to dispatch export items. The incident affected the back office system used at six locations, including the Heathrow distribution centre in Slough, for the dispatch and tracking of overseas shipments.

Royal Mail’s domestic deliveries were unaffected.

The company has reported the incident to the government’s cyber intelligence agency, GCHQ, and the National Crime Agency, but does not know what caused the incident, hence not referring to it as an “attack”. Regulators have also been informed.

Source: BBC News