Hermes

General Information

Hermes offers low cost parcel delivery across the UK.

• Ideal for both documents and parcels.
• Add an optional collection service or drop off at one of our depots.
• Single collection cost (more than one shipment per box) for up to 30kg.

See the table below for an overview:

		Suitable for:	Information	Transit times
	Hermes Next Day	Documents Parcels	Express parcel service to destinations across the UK.	1 day from depot*
	Hermes 48 Hour	Documents Parcels	Lower cost parcel service to destinations across the UK.	2 days from depot*

*Please add one working day to your transit time if opting for a collection service. For collections made in these postcodes, we'll ship from our depot same day.

How It Works...

With our Hermes service, parcels are shipped from our depot. You have the option of dropping your consignment off at one of our depots, using one of our collection services, or choosing one of hundreds of DPD or UPS drop-off locations nationwide.

Please add 1 working day to your estimated transit time if booking either an optional collection or an alternative drop-off option, to allow for overnight delivery to our depot. For some postcodes in London and North West England, we are able to collect ourselves and ship from the depot same day.

Once your shipment has been delivered to our depot, we will process it and forward your parcel to its final destination via Hermes.

Please refer to our documentation page for labelling instructions for each collection/drop-off option.

If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.

Tracking

You can track your parcel by entering your TP- order reference number into our tracking tool.

Size and Weight Restrictions

Hermes Next Day

• Max weight: 15kg
• Max length: 120cm
  
• Max girth - (sum of two shortest dimensions x 2) + length: 225cm

Hermes 48 Hour

• Max weight: 15kg
• Max length: 120cm
  
• Max girth - (sum of two shortest dimensions x 2) + length: 225cm

Surcharges

Please note that surcharges on domestic (UK) deliveries are subject to VAT.

Service Restrictions / Prohibited Items

• Hermes will not deliver to Amazon locations.
• Please refer to Hermes' list of prohibited items, as well as our own list of hazardous, prohibited and owner’s risk items.
• If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email sales@transglobalexpress.co.uk or call 0345 145 1212 (8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Sat).