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Transglobal Express - Worldwide Parcel Delivery
  • 0345 145 1212 Monday to Friday, 08:00 – 18:30
    Saturday, 09:00 - 13:00. Calls recorded.

TG eComm

General Information

TG eComm is a tracked mail service for parcels up to 30kg that ships from our warehouses in Bromborough, Wirral, and Feltham, London. You can drop your consignment off at one of our warehouses, or book an optional collection service.

With TG eComm, longer transit times are offset by lower costs, making it ideal for non-urgent shipments. It's trackable all the way.

  Service Suitable for: Information UK Europe Rest of World
TG eComm TG eComm
  • Documents
  • Parcels
Tracked mail service from our warehouse for parcels up to 30kg.
N/A
Estimated Transit Time (Europe) 2-6 days to EU countries depending on destination
Estimated Transit Time (Rest of World) 3-9 days depending on destination
TG eComm (UK) TG eComm (UK)
  • Documents
  • Parcels
Tracked 48-hour UK mail service from our warehouse.
Estimated Transit Time (UK) 2 days
N/A
N/A

 * Please add 1 working day to your transit time if opting for a collection service.

How It Works...

When booking our TG eComm service, you have the option of dropping your consignment off at one of our warehouses or using one of our collection services. Once your shipment has been delivered to our warehouse, we will process it and forward your parcel to its final destination via our carriers.

If you are dropping your parcel off:

If you are dropping your parcel off at our warehouse:

  • We will generate your shipping documentation, which will be available for you to download from your ‘My Account’ area after you have made your booking.
  • You will need to print your Shipping Label, and Packing List/Customs Invoice if applicable, and ensure this is securely attached to your parcel.
  • For all parcels sent to destinations outside of the European Union, our carriers require a Packing List/Customs Invoice detailing the size, weight, contents and value of your goods for customs purposes. 
  • If you are not able to print your documents, please get in touch and we can send them to you.

If you are sending to our warehouse using your own carrier, please put 'Transglobal Express (Your TP- order reference number)' at the top of the depot address.


If your consignment is being collected:

If you are unable to drop off your shipment at our warehouse, you can choose one of our collection services. These will deliver your consignment to our warehouse, before it is sent on to its final destination.

If you choose TNT collection:

  • Once your booking is complete, we will generate your TNT documents. These are made available for you to download from your 'My Account' area.
  • You will need to print and securely attach the TNT Shipping Label to your parcel and give the TNT Collection Manifest and Consignment Notes to the driver.
  • We will re-label your consignment for the outbound journey once it reaches our warehouse. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice if applicable.

If you choose DPD collection:

  • Please print off two copies of your Shipping Label as the driver may require a spare. Securely attach one to your parcel.
  • We will re-label your consignment for the outbound journey once it reaches our warehouse. We will attach the new Shipping Label, as well as the Packing List/Customs Invoice if applicable.

For all parcels sent to destinations outside of the European Union, our carriers require a Packing List/Customs Invoice detailing the size, weight, contents and value of your goods for customs purposes.

If you are not able to print any of your documents, please get in touch and we will be happy to post hard copies to you.

Size and Weight Restrictions

Restrictions may vary depending on the destination of your shipment. The following information is provided as a general guide:

  • Maximum dimensions per item: TG eComm: 150cm (length, width or height); TG eComm UK (up to 4kg): 45cm
  • Maximum size: 300cm girth*
  • Maximum weight for parcels: 30kg
  • Maximum diameter for rolls: 40cm

*Girth is calculated as follows: (sum of two smallest dimensions X 2) + longest dimension.

For example: for a parcel of dimensions 20 x 30 x 40cm:

(20 + 30) x 2 + 40  = 140cm

Volumetric Weight

Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.

Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

TG eComm calculates volumetric weight by multiplying the three dimensions of your parcel together and dividing by 6000.

For example:

Service Parcel Weight Actual Weight Dimensions Divisor Volumetric Weight Chargeable Weight
TG eComm 10kg 10kg 50 x 30 x 20cm 6000 5kg 10kg
TG eComm 10kg 10kg 50 x 60 x 40cm 6000 20kg 20kg

 

Surcharges

There are currently no surcharges for this service.

Consignments that exceed size and weight restrictions will not be shipped from our warehouse.

Prohibited Items

  • For a list of prohibited and restricted items specific to TG eComm, please download our guide (PDF). Please note that prohibited items are subject to vary depending on your delivery destination.
  • If you’d like advice on whether or not your items are prohibited, please contact our Customer Services team via Live Chat, email or telephone (0345 145 1212 8:00am-6:30pm Mon-Fri, 9:00am-1:00pm Sat).

 

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