}
Transglobal Express
  • 0345 145 1212 Monday to Friday, 08:00 – 18:30
    Saturday, 09:00 - 13:00. Calls recorded.

Fraud

Note: you can now view our list of recently reported scams, which we update frequently.

It’s an unfortunate reality of online life that businesses and customers are frequently subject to attempted fraud. Imposters often masquerade as legitimate businesses, including Transglobal Express, in attempt to scam people into sending money or downloading harmful viruses.

So how do you know if you’ve received a real email from us, or come across a genuine website?

Where can you find us?

Transglobal Express has offices in the UK and Germany only – we don’t have branches in Ghana, Indonesia or anywhere else.

These are our domains:

  • http://www.transglobalexpress.co.uk
  • http://www.transglobalexpress.de

Any other websites are fake – and if you come across links to other sites in emails, we would advise against clicking on them as they are likely to be malicious.

Our contact details

You can view our Contact Us page for all of our contact details. If you come across anyone who claims to be us, you can cross-reference phone numbers and addresses with those listed here.

Our email addresses will always end with @transglobalexpress.co.uk (or .de for our German office). If you encounter any email addresses like transglobalcompany@gmail.com, or those using a domain that looks similar to ours but is not quite the same, these will be fraudulent.

However, please note that sender addresses can be forged, to make it appear as if they are being sent from our official email addresses. It is possible to determine the real address by checking the email header. Alternatively, if this is too technical, you can get in touch with us directly to make sure.

What to watch out for

Fake websites

Fake websites

Scammers frequently put up websites that emulate our own to various degrees—sometimes stealing our logo, sometimes our page content, and even duplicating our website template. Please check the list of domains above to see which are legitimate.

Requests for payment

Requests for payment

The most common type of email fraud that gets reported to us is the request for payment for international deliveries. Usually the sender claims that insurance or customs fees need to be paid by the recipient before the delivery can be completed.

We strongly advise against ever sending money, supplying personal details, or making payments by Western Union in response to these kinds of email. If you are in doubt about an email purporting to be from Transglobal Express, please contact us.

We would never request insurance via email, from the sender or the receiver. Insurance is arranged and paid for as part of the booking process. We would also never charge more than £40 for insurance (for our maximum permitted value of £2000).

We are not usually involved with customs duties and taxes, with the exception of our UPS import services, for which we would raise an invoice on our customer's account. If you are not an existing Transglobal Express customer, or if you are not expecting to receive a delivery and do not know the sender, any emails purporting to be from Transglobal Express are most likely fraudulent.



Examples of scam emails and documents, featuring absurd insurance/customs costs.
The second uses one of our old templates.

"You have won a prize"

"You have won a prize"

Sometimes emails and SMS text messages will tell you that you have won a cash prize or some other kind of reward, with funds somehow retained by Transglobal Express. These will usually be attempts to obtain your personal details.

We do not host any such prizes. The delivery of cash is prohibited.

Malicious links and attachments

Malicious links and attachments

If you ever receive an email regarding an unknown parcel delivery—one you haven’t recently made yourself—we would strongly advise against clicking any of the links or opening any attachments. Please be aware that even an innocuous-looking .doc file may contain a malicious computer virus.

We will only ever send PDFs for shipment labels and invoices. We do not send .doc files or any other kind of file.

With links, never simply trust the text that appears in the email, as this may be different from the real URL. You can check the real URL of links by hovering (but not clicking!) over them. If these links don’t use the official domain of the company (transglobalexpress.co.uk or .de), they are not legitimate.



Scam email using bad URL and fake tracking number.

How to report fraud and online scams

We do our best to report fraud to the appropriate authorities or web hosts where possible. Unfortunately it can be difficult to deal with fraudulent websites and emails decisively. But if you would like to help, here are some links you can use to report online fraud:

If you are in the UK, you can report to ActionFraud.

If you are in the US, you can report to IC3.gov.

 

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