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Royal Mail to change “per surname” mail redirection policy
Royal Mail is to change its mail redirection policy which charges per surname, following criticism from Citizens Advice that the policy penalises unmarried couples or spouses who keep their own names. Currently customers pay...
Amazon one-day delivery ad banned for misleading customers
The Advertising Standards Authority (ASA) banned an Amazon ad that promises one-day delivery for Prime members, on the basis that customers were misled. 280 people complained to the ASA after not receiving their goods within...
Royal Mail fined £50m for breaching competition law
UK communications regulator Ofcom has fined Royal Mail a record £50 million for breaching competition law. According to Ofcom, Royal Mail discriminated against wholesale customers such as Whistl by seeking to increase ...
DHL expands Worldwide Medical Express service in Mexico
DHL has expanded its medical express service between the US and Mexico. With its DHL Worldwide Medical Express (WMX) service, the company manages the export and regulatory requirements for urgent shipments, as well as attend...
DPD tests “intelligent mailbox” for online shoppers
DPD Germany is testing an “intelligent mailbox” function with email service providers WEB.DE and GMX, which helps shoppers to organise their parcel tracking emails. The system automatically identifies certain ema...
DHL delivers four Ussuri brown bears to Yorkshire Wildlife Park
DHL Global Forwarding has safely shipped four Ussuri brown bears from Japan to Yorkshire Wildlife Park in the UK. Riku, Kai, Hanako and Amu were transported 9,000km from Hokkaido, via Haneda Airport in Tokyo. They arrived in...