Online retailers who offer more delivery options are rewarded with greater customer loyalty, according to the 2018 State of eCommerce Delivery Consumer Research Report, a survey by MetaPack. Almost 3,600 consumers in the US,...

The EU has announced it will be reviewing its waste directive to include new targets for packaging, and is gathering views from member states. Sarah Nelen, a senior official of the European Commission’s environment dir...

Canada Post has warned of lengthy delays for parcel deliveries during the peak holiday season and into the new year due to “unprecedented backlogs”. The agency cites rotating strikes by Canada Post workers, which...

The Scottish government has launched an action plan to tackle unfair delivery charges to the Scottish Highlands and Islands. The Scottish National Party’s (SNP) business minister, Jamie Hepburn, revealed Fair Deliverie...

Royal Mail has written down the value of two recent US acquisitions by 85%, triggering questions from shareholders. The postal company acquired Golden State Overnight in 2016 and Postal Express in 2017, for a total of approx...

Starship Technologies has launched the UK’s first autonomous robot parcel delivery service in Milton Keynes. The service is available through a smartphone app. Milton Keynes residents can have packages delivered to the...

Following the examples of Amazon in the US and Rakuten in Japan, China’s JD.com is the latest e-commerce giant to begin to transform its logistics network into a commercial parcel delivery service. The company announce...

Royal Mail shares have hit their lowest since the company went private, following a warning that annual profits would be lower than expected. Shares fell 18% on Monday and another 8% on Tuesday, and the company lost around &...

Royal Mail has purchased parcel delivery company Dicom Canada for C$360 million, through its General Logistics Systems (GLS) brand. GLS, which was created in 2013 after Royal Mail went private, has made various investments i...

Global parcel shipping hit $279 billion in revenue last year, according to the Pitney Bowes Parcel Shipping Index. Parcel volume grew 17% year-on-year, from 63.6 billion in 2016 to 74.4 billion—an average of 22 parcels...

Ofcom, the UK’s communications watchdog, has launched an investigation into the business parcel delivery sector over concerns about competition. The investigation follows a fine of £50 million levied on Royal Mai...

Royal Mail is to change its mail redirection policy which charges per surname, following criticism from Citizens Advice that the policy penalises unmarried couples or spouses who keep their own names. Currently customers pay...

UK communications regulator Ofcom has fined Royal Mail a record £50 million for breaching competition law. According to Ofcom, Royal Mail discriminated against wholesale customers such as Whistl by seeking to increase ...

Japanese e-commerce company Rakuten, one of the world’s largest, is launching a number of initiatives to fulfil its vision of “One Delivery” end-to-end logistics. Through its “One Delivery” sche...

Royal Mail has predicted, as part of its year-end 2017/8 financial report, that the EU's new General Data Protection Regulation (GDPR) will negatively impact letter volumes. According to the report, a general decline in lett...

The Federal Aviation Authority (FAA) in the US has allowed ten new commercial drone projects to go ahead in US airspace. Companies who have been given permission to proceed with drone projects include Apple, Microsoft, Uber,...

The Committees of Advertising Practice (CAP), which is part of the Advertising Standards Authority (ASA), has issued a new enforcement notice to stop retailers from making misleading UK parcel delivery claims. Companies will...

Uber is closing down UberRUSH, its on-demand parcel delivery service for merchants. The service will end on June 30th 2018. The courier service provided deliveries on request for items of less than 30 pounds, except for dang...

Consulting firm Apex Insight reports that the global market for parcel delivery was worth US$350 billion in 2017. This is up from $310 billion in 2016. Of this, the Asia Pacific region accounts for around 40%, while North Am...

A new startup in Atlanta, Georgia, thinks it has found a solution to the problem of too many delivery vehicles: using the spare backseats of commuters’ cars. The company is called Roadie. Using their mobile app, anyone...

City councils and courier companies have both been grappling with congestion problems caused by the sheer number of delivery vehicles. The rise of e-commerce means that parcel volumes are on track to increase 17-28% every ye...

Companies including John Lewis, HSBC and JP Morgan have banned their employees from having their Christmas gifts delivered to the office. While many working people are attempting to have their parcels delivered to their plac...

Are you a business owner who needs to get your goods to international customers on time? Or are you sending a gift or care package to a loved one? Either way, you now have a lot of choice when it comes to parcel delivery, and...

Customers were unable to login to Australia Post’s online eParcel service on Monday, for reasons not yet disclosed by the company but described simply as “technical difficulties”. The downtime meant that cu...